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    Touchstone Australian Labradoodles

    3.0 (2 reviews)

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    5 years ago

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    7 years ago

    Hold on to your wallet. The financial arrangements of this place are weird. They get your money and don't give it back.

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    Happy Pups and Paws - "Teddy bear" cut. Not really.

    Happy Pups and Paws

    (10 reviews)

    This groomer was terrible…read more I specifically told them that I did not want my dog's hair cut too short. I only wanted a trim, his face shaped, and some hair taken off where necessary. I also explained that he had a few knots that I had already removed myself, and there were only a small number left. The groomer agreed and said that would be fine. About an hour later, she called and asked if she could cut him a little shorter because of some knots on his shoulder area. She assured me he would still look cute. I agreed, but only to a little shorter. That is not what happened. After waiting three hours, I went to pick him up and could barely recognize my dog. His coat was cut much shorter than discussed. I was so shocked and confused while speaking with the groomer that I couldn't properly express how upset I was at the time. When I got home, I noticed that his butt and bottom area were red and appeared scratched. My dog was also extremely scared and seemed traumatized by the experience. He did not eat for the rest of the day. I called the grooming salon back within about 20 minutes of getting home to discuss my concerns, but no one answered the phone. I am very disappointed with this experience. The grooming that was done was not what I requested, and I am concerned about the condition my dog was returned in.

    Reposting this from my Google review. Stay away! A business should not operate this way. They…read moreshould not employ groomers like this. TLDR: inexperienced groomer (most likely or not very skilled), uneven groom and CUTS on his stomach that were NOT disclosed to me. EDIT/UPDATE at the end. I was unable to edit or add to my Google review. 2nd update at the end**** For reference, my dog is almost 4. He's a mini goldendoodle and weighs about 25 lbs. I had spoken with Kristen on the phone and she is also the one who groomed him. What I liked was she only had one other pup and my dog for the whole day, so I knew he wouldn't be stressed by other dogs. Upon arrival, I explained to her multiple times that he has separation anxiety, just wanted a teddy bear cut and removal of any matting if present/sanitary clean up. I also had expressed this during my initial booking. I STRESSED that if it seemed like he was becoming too anxious or nervous or upset, to please call me and I would come pick him up. I live 30 minutes away but stayed in the area for this exact reason. Never got a call. I walked into the grooming area itself to get him acclimated before I left. He was upset but that's normal for him so I thought nothing of it. When I picked him up, obviously he was dying to leave. I asked about matting and she told me he was in pretty good shape, aside from some small mattes she found when the brush wouldn't go through. She told me he nipped her or tried to at the end when she went to put a bandana around his neck, but in hindsight, she had him backed into a corner so he probably didn't like that. Ok...what new dog would be ok with this???? He does NOT know you and he was just stressed for 3+ hours. I can understand this can be a nice touch but he was clearly beyond stressed at this point.He was not groomed very evenly and I'm not really seeing a "teddy bear" aesthetic but I thought to myself, he made it through the appointment and that's not the most important thing ever. Let's go. I paid, left a 25% tip and took him home. She is a nice person, or so I thought. After what I saw when I got home, I changed my mind. When I got home, I noticed she did not clean his sanitary areas as I specifically asked for. I've attached a photo here of the cuts he sustained from this groom. He is groomed regularly as a doodle and he has NEVER been cut before. He seems playful and alright but I have no idea what happened inside that salon. His poor stomach is CUT up. And it's not one nick, it's multiple. The groomer absolutely should have indicated this to me when I came to pick him up and she said NOTHING. He was there for approximately 4 hours. I didn't get a call as to an update, so I stopped in after 3 ish hours. She told me to come back in half an hour and I did. I will NEVER go back to this salon. There is no excuse for this when I made myself available to come take him and certainly no excuse for not even making an owner aware that this happened!!!! I called them immediately when I saw this and left a voicemail. No response. I called again, no response. I will absolutely report this business if I do not get a phone call back from the owner and/or complain to the BBB. I feel absolutely terrible that he had this experience and that I brought him there. NEVER again will I put my dog through this. UPDATE: groomer & head groomer called me back to apologize. The owner has NOT. Groomer confirmed she is new and didn't even notice she cut him. Nor did she provide him with water for 4 hours. Unacceptable. Apologies sounded genuine but this reflects very poorly on the owner. I suggest NOT allowing new groomers to book full grooms for high maintenance dogs (poodles/doodles/aussies etc) and allow them to shadow/assist till they're ready. Cindy will fix him up but she's retiring. I will not return after and will not recommend this place ever. Your inexperience caused my dog to suffer. The nicks break my heart; could care less about the haircut itself. Never again. 2nd UPDATE: I took my dog back to see Cindy. She was great. He was only there for about 1.5 hours as there was not much she could fix haircut wise. He had an oatmeal bath and a trim on the missed areas. Cindy did issue me a refund without me asking for one. What remains off putting is the owner has STILL not reached out to me. She insists on communicating through her employees - Cindy informed me that the owner had told her to ask me if I'd remove my review. Nope, I will not. People have a right to know what sort of business they are patrons of and it speaks volumes that the owner themselves will not speak to a wronged customer.

    Shawme Animal Hospital - Max

    Shawme Animal Hospital

    (29 reviews)

    Thank you, thank you, thank you!…read more We've been going to Shawme Animal Hospital since we moved to the cape seven years ago and couldn't be more pleased with the staff and the care. Everyone is friendly, the vets and the techs are knowledgable, kind and helpful. Today, Friday before the Labor Day weekend, we had a small emergency and our dog was seen immediately, Even though they were busy and it was getting toward closing, as soon as we walked in Max was seen, thoroughly evaluated, and we left with an eyedrop prescription. We are so fortunate to have access to the care at Shawme, particularly with an older dog that needs occasional attention. Thank you!

    I have a six year old male papillon who was a very energetic and healthy dog before a Lyme-related…read morevaccine was administered by a veterinarian at Shawme Animal Hospital in Sandwich. My dog was given the injection into his right shoulder by a Dr. "Abby". I asked Dr. "Abby" when another booster would be needed and she stated that the vaccine was good for one year. I asked her if I could read the literature included in the used boxed vaccine container. The literature stated that boosters are recommended every eight months. I brought this up to her and she was totally unaware of this important fact. She asked another coworker and that person stated that the booster is done every eight months. This is not the bad part. Since that injection four months ago, my dog has been made lame. His right front paw is no longer used. I brought him back after two weeks and Dr. "Abby" stated that his lameness was not related to the injection. I beg to differ. I am not a veterinarian or any type of medical professional, but a perfectly healthy dog is transformed into a three-legged lame dog? Everyone makes mistakes, but owning up to one's own mistake and adequately dealing with a problem is not what occurred here. This is unprofessional in every way, so I may only hope that my dog is eventually healed, and he can be the happy dog he was before this fiasco.

    Touchstone Australian Labradoodles - petservices - Updated August 2026

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