Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

We brought our 9 year old bernadoodle here today who was way overdue for grooming. We had met a…read morewoman at a playground who highly recommended Happy Pups and Paws. Nina did a fantastic job and Bea looks gorgeous once again. We booked our next appointment and are so glad we found Happy Pups and Paws

This groomer was terrible…read more I specifically told them that I did not want my dog's hair cut too short. I only wanted a trim, his face shaped, and some hair taken off where necessary. I also explained that he had a few knots that I had already removed myself, and there were only a small number left. The groomer agreed and said that would be fine. About an hour later, she called and asked if she could cut him a little shorter because of some knots on his shoulder area. She assured me he would still look cute. I agreed, but only to a little shorter. That is not what happened. After waiting three hours, I went to pick him up and could barely recognize my dog. His coat was cut much shorter than discussed. I was so shocked and confused while speaking with the groomer that I couldn't properly express how upset I was at the time. When I got home, I noticed that his butt and bottom area were red and appeared scratched. My dog was also extremely scared and seemed traumatized by the experience. He did not eat for the rest of the day. I called the grooming salon back within about 20 minutes of getting home to discuss my concerns, but no one answered the phone. I am very disappointed with this experience. The grooming that was done was not what I requested, and I am concerned about the condition my dog was returned in.

Perfect set up for a quick and easy wash. They provide everything you need. Shampoo and…read moreConditioner!, etc. very nice staff. Friendly and efficient. Definitely will be back.

I love taking my dog here. Family run business. I visit every two weeks for my dog's nails to be…read moredone. Staff is so friendly.

We have groomed our Bernese here for years and they do a superb job! Staff is amazing and it's…read morealways clean and the boutique has a great selection of treats!

I took my two schnauzers to Hot Diggity for the first time today and was very impressed with the…read morestaff and operation of the business. Kerry was our groomer and she did an outstanding grooming. Previously, for nine years, we had a family breeder/groomer of schnauzers. She retired. Kerry asked me several questions pertaining to how I like them groomed. They came out looking like they were a million dollars.

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

The staff is always friendly and I know my dog is cared for while I am away. She knows the way to…read moreThe Animal Inn and she gets so excited when we are driving to The Animal Inn! Thank you for caring for my sweet girl!

My golden doodle Zeus loves it here. They always have availability and he's always happy and…read morehealthy when we pick him up.

Emily (owner) is the only one who handles cats. Very quick, efficient. My guy loved her! Best groom…read moreever. BTW - Emily and her team also groom dogs.

I am thrilled to tell you about my experience with Pawsh. My mother is 86 and has a Hovawart. It is…read morea big fluffy breed with soooo much fur. My mother goes to Florida in the winter and I care for her fur baby. I recently took a new job that has me busy and tired. I could not keep up with the constant brushing that my mother is able to do at home all day long. She had matts that I could not get out. Pawsh came to the rescue and Jesse did an amazing job. This dog has never been professionally groomed before. His calm demeanor and instant connection with her was undeniable. She laid down at his feet while we were outside talking. She is a stand off-ish breed, the name means farm watcher. She has to go to you. She is offensive, not defensive. I can not say enough good things about Jesse and the job he did. I will be using them regularly. Make the call!

I recently moved to Cape Cod from Brooklyn, NYC and have been in the market for a groomer for my 2…read morey.o. Goldendoodle pup. Up until I moved here, I had been grooming him myself, but now that I am pregnant, I thought it best to find a professional for Indigo's very first session ever with a groomer. I must've gotten Angeleka's number from a fellow dog parent at Brewster Dog park, and as soon as I reached out, she got right back to me. I had also reached out to other groomers that were highly recommended, but sadly, all of them were not taking new clients and were already fully booked for the summer. From the get-go and my initial outreach, I was pleasantly surprised at how accessible, flexible, professional and transparent Angeleka was when it came to scheduling and pricing. I had to provide my dog's vaccination record and was provided with an information brochure and signed a waiver. I appreciate how above the board everything was in setting up the appointment. Being that this would be his first professional grooming, Indigo was a bit nervous and anxious on his first visit. I must say how lovely and kind Angeleka (aka Angie) was, kneeling down to the ground, introducing herself to my dog very slowly and gradually, petting and stroking him and offering him treats. I loved that she took her time in allowing him to calm down and get to know her, and her getting to know us, instead of simply whisking him away to get the job done. I can tell that for this groomer, it's not simply a business or a livelihood, but it's more of a passion, as her love for our pets very much is translated in the way she treats them throughout the whole experience. And she does all of this at a very affordable, competitive price, which is so valuable these days! I can't thank Angeleka (Angie) enough, because when I got my pup back, I hardly recognized him! He looked so sleek and beautiful, like a show dog, and he smelled DIVINE!!! My husband even commented that Indigo's hair products smell better than mine! She got all the residual mats out of his shaggy coat and gave him such a nice summer puppy cut. I can say that after the appointment, Indigo had a lot more pep in his step and a lot more energy and overall, was so much happier! If our pups are happy and healthy, and well cared for, we'll be happier humans. I appreciate Angeleka so much for her time and beautiful groom of my dog, Indigo! We'll definitely be back again and again!

Angie did a great job on our Labradoodle. We just moved here and were so happy to have a groomer we…read moretrust!

Had to put my pet dog to sleeps this morning. Derek was my first point of contact and I was…read moretreated so kindly and compassionately. All the techs who attended Leo made the comfort level off the charts for Leo and myself. Dr. Jaqualine Hussey was so gracious and wonderful. I cannot speak enough about their support and grace. I will forever be grateful to them all for assisting Leo and I through a most painful and difficult situation. Thank You.

Doctor Hussey is so nice and kind. The more we see her the bigger fans we become. It's a lovely…read morepractice. Everyone is so kind and our dog and cat get great care there.