Mr. Carlos Alegria picked up my friend and myself from the airport in Acapulco, took us to our…read moreresort, and was at our service anytime we called him. He was wonderful in educating us on the Tour of the Ruins that we took. I learned so much about the Mexican Culture that day! Carlos was always gentlemanly and extremely helpful in making sure my friend and I were comfortable during our stay in Acapulco. If you ever need a driver, "Mr. Happiness" is the man to call! You can find Carlos on Facebook under "touracawithhappiness" if you want to book with him. Superb!!

Acapulco is a beautiful place- its a Big but small coastal city. If you like California weather…read morewhere it is warm in the day but cool at night, if you like fresh fruit and NON processed shit. And btw soda in Mexico does not have high fructose corn syrup they use sugar and splenda(sucralose) if that matters. You may walk a lot and notice that the locals are hard working, you'll have a alluring blue water beach with natural colored sand and warm water.And the most perfect Sunset, which is a breath taking movie set scene.The night sky is starry and you'll be kissed by a cool fresh breeze. Acapulco is a MUST for all! Its Natural, Relaxing beauty.

I travel a lot and stay at many fine resorts, but this is the first time I've felt compelled to…read morewrite a review. This place is divine! Every employee is friendly and helpful. The food is exquisitely hand made, luxuriously arrayed, and so delicious. The beach is impeccably clean, the ocean temperature is perfect. The lazy river is surrounded by lazy tropical wildlife all around, so delightful! Two days ago my son slipped at the pool and needed stitches. That could have been a catastrophe, but they have first rate doctor services right here in the hotel, and he was fixed up right away, and given pain medicine, all for $44 total! Every day here has been an absolute dream. The 3 room suite with a fresh water pool on the balcony overlooking both ocean and city is incredible!! FIVE STARS, AND THANK YOU GRAND MAYAN!!!!

The Grand Mayan in Acapulco is a fabulous resort. The grounds are just spectacular. The rooms are…read morebeautiful. The food was good too. I wish they would have told us the resort is under construction from hurricane damage and only one restaurant was open. Much of the resort was closed. They should let you know this. It was still a five star experience and will most definitely return with our extended family. The service at this resort is top-notch. Every single staff is so attentive and friendly. Their service can't be beaten. We had a spectacular private tour of the city by Baldo and his driver, Daniel. Baldo was born and raised in Acapulco and was a history teacher for 10 years before becoming a tour guide. He is extremely knowledgeable about the city and its history. We had a blast with them and would recommend them for your next tour, as well. Ask for him at the taxi stand at the resort!!

We stopped in here during our cruise port visit for a cold drink and the views. There is amazing…read morehistory here, so take the time to look at each sign; picture etc. they filmed part of Tarzan here long ago. The hotel isn't much to look at and no idea as to the quality of the rooms but they were warm and welcome of this big crowd to come see their history! We had a nice cold corona and enjoyed the views. No whales today but made you'll be luckier.

This is the restaurant that time forgot. You're on top of the hill, looking out on a breathtaking…read moreview of the ocean from high above, with ancient waiters who've worked there since they were teenagers. It's a living history lesson. It's wonderful, cheap. Ambience is everything here. They even have raccoons.

How was our stay? You mean how is our stay? Well currently I would have to say if you aren't…read morealready here, then do not come! ...In fact stay far FAR away from this crap hole of a place. Seriously I've stayed in alot of nice hotels and a lot of crappy ones and this one by far takes the cake. Let's start with breakfast. Breakfast with a view? How about breakfast full of swarming pest, and a view of the ocean? Try a view of none stop purple flowers!!! If you plan on seeing the ocean while you wait for breakfast, plan on standing up to see it. If you plan on eating food...don't! Unless you like it nice and cold, with absolutely zero seasoning, and I do mean ZERO. We were the first two people at the restaurant this morning and it took over an hour plus to get our food. TELL ME HOW DOES IT TAKE OVER AN HOUR PLUS WHEN WE WERE LITERALLY YOUR ONLY GUEST???? Next thing, Our room... Well we got their best room and it includes an infinity pool, extremely gorgeous...too bad you can't actually see the ocean from it though...why do you ask? Purple freaking flowers!!!! ...Why would anyone intentionally advertise this as ocean view if the only way you can see the ocean from literally any spot in this room is if you stand up to see it? Next issue...if you are a female stay away because this room is extremely extremely dark. The only lights is a blue light. We knocked over a glass bc we couldn't see what we were doing. 5 hours later it still wasn't cleaned up. (It's now 1:34am) We asked for lamps...5.5hrs later (currently as I'm writing this) they still haven't brought them up. Wow! I have never seen a hotel that charges over $700/usd per night with this kind of service. This is beyond ridiculous. ...and as if that was enough now the speakers in our room are on full blast with an extreme buzzing sound and there doesn't appear like there is a way to fix it. Stay away! (Bc instead of actually fixing them guess what he just unplugged them so now the tv has no speakers. Priceless. Perfect example of gold star standard I guess ) See photo of our almost 2am visit from maintenence below! I would never come back here even if they paid us. We check out on the 1st to go to Bayan Tree and let me tell you I wish it was tomorrow! NEVER AGAIN. STAY FAR AWAY FROM THIS HELL HOLE. ***Edit - 10:28am Housekeeper continues to knock on door after told no over 10 times. She still opens door anyway. She sees us in bed and leaves. But guess what? She leaves the door OPEN and completely UNLOCKED. Unbelievable!!! What if someone was a female alone in this room or our passports and valuables were out???? All our stuff could have easily been stolen or worse, someone could have just came right in and done whatever they wanted. This is a foreign country. Unbelievable. Just unfreaking believable!

From the time you arrive everything is sooooo beautiful, green areas, naturaleza, you mus go when…read moreyou visit Acapulco. A place to remember Food was amazing Salpicón, enchiladas, juice, breads etc :0) Recommend recommend recommend

1.The views from your deck looking out onto Acapulco Bay…read more The views from the private beach and private pool area. 2. Fluffy thick white towels 3. Clea, pure white sheets,comforter as well as comforter cover. (The Views) 4. Private swimming pools per 2 casitas or one pool & hot tub per "honeymoon" suite. 5. Fresh coffee and pastry items delivered to your own personal cubby hole located in your room. 6. Daily cleaning EVEN if you use a "do not disturb" sign. 7. Large shower with shower condiments. 8. Friendly staff, do not be fooled that they understand everything you say in English even tho they may say they understand you. Many many a miscommunication issue. 9. The Mini Split works extremely well at keeping your room cool or even cold if you choose. 10. Felt safe and very comfortable here. 11. I cannot say it enough but..... THE VIEWS!!!! 12. The sunsets you will experience over the vastness of the ocean from your hotel room deck. 13. Small fridge that works once turned on/up via dial inside of the fridge upper left. 14. Large bottle of water left daily in room. A few tiny cons. 1.My safe battery keep dying and I was unable to get into my room safe two nights in a row even tho my batteries had been changed out twice. 2. I hung the "Do not disturb" sign when I had it & the staff still came in daily, cleaned made the bed, refolded towels ect. 3. We had called to ask about food options, we called a number listed for Hotel Las Brisas and we led to believe it was "all inclusive, food & drink" and to give our credit card right away to lock in a "deal". We obviously did not do this as the reservation had already been made and paid for prior. When checking in we asked about the food and drink "deal" and were told it was a scam. Please be wary as this is an ongoing issue and does not seem to be able to be solved by the organization that runs the real Hotel Las Brisas, as we told this had been going on for years by the front desk staff. 4. No flowers in our pool or bedrooms as shown in the older photos. I would highly recommend coming here.

324 fue nuestra habitación Beautiful, clean and cozy…read more Always wanted to stay here, Great experience Great food Love the location

Banyan Tree is the definition of bliss. The people at Banyan are the nicest folks in the world and…read morewill make sure you feel special. From the villa to villa buggie rides, ocean views, the spa, & Saffron--you cannot have a bad time. See Rubi for a lovely massage! See Diego at Saffron for a wonderful dinner experience! See the entire Banyan Tree staff for anything you need! I can't wait to visit again! Gracias siempre!

Thr Banyan Tree is one of the nicest resorts I've ever been to. If you're looking for a relaxing…read moreexperience, private villas, and amazing views, this property won't disappoint. The Saffron restaurant is an excellent thai restaurant on property.

Terrible service. Requested wheelchair assistance upon arrival, no one was there to help from the…read moremoment the plane arrived to Acapulco airport to the moment I got to baggage claim. Legally, at declaration with immigration, you declare cash over $10k and new merchandise worth over $500. We brought 2 new shirts, worth probably $50 for both and we had to pay $1000 pesos!! They were charging some people $2000 pesos when they just had 1 check in carry on with personal used clothes. These people just LOVEEE to steal money for no reason, they did not give me a receipt or anything to document the $1000 pesos I had to pay. It has happened multiple times but this time there was worst service than any other time. If airport is not equipped with staff or professional people, just SHUT THE AIRPORT DOWN PLEASE.

Very nice, new airport. Clean...WiFi available (at least through Starbucks) in the Main area. The…read moreview is amazing, especially if you arrive at sunset. It is also located very close to the beach resorts with nicely paved streets leading out. You'd never know you were landing in one of the top murder cities in Mexico, let alone the world. The location of the airport for a beach vacation left me feeling pretty safe.