I come here when I don't want to travel into Raleigh or Durham to go to one of the big box stores. They also carry the line of BGE (Big Green Egg) products - a huge plus, but their stock is limited. It's difficult to suggest they are competitive when their stock is limited to empty slots for what might be competitively priced items and large selection of higher priced items. As Angela pointed out, the staff isn't particularly proactive about finding out when items will be re-stocked or helping a potential customer find what they need. I cannot remember how many times I've walked in here only to walk out empty handed because I could not find what I was looking for and there was little or no help from staff. If the savings (extra gas and time vs price tag of items) is worth it for me to head to a big box store, off I'll go. Latest example for me was stopping this past weekend to find a new faucet for a bathroom sink. There were only one or two brands available at this T&C location, and nothing on the shelf under $40. That's not to say there wasn't something priced under $40, it just wasn't in stock. Off to the Big Blue Borg box store I went and found exactly what I was looking for, for about $25. That's more than enough of a difference for me to shop at the big box stores. For small items, T&C isn't a bad place to stop, for specific home projects that might end up in a higher price range - it might be wise to do some www research before stopping in. read more

I really like this store a lot! It's decorated so neat on the outside and when I walked in a very pretty sweet young cashier named Kelsey, greeted me immediately and asked if I needed any help finding anything. The staff was just really friendly and they all were very helpful in helping me find what I needed and were knowledgeable about where everything I needed was located and what I needed period! I also really like that they have a pet friendly store. They have a pet cat named Stanley and he was beautiful and so sweet! I went back out to my truck and brought my little dog back in and the cashier even gave him a treat! The store is also very nicely decorated on the inside with all the beautiful Christmas trees! Really really like this store and it's staff! It's also very easy to find what you're looking for, very organized! read more

Love this store! Everyone friendly and eager to help. Not to mention the cut kitty cat they have taken in for pest control. He/she is hugh! CLEAN and loves to help the customer's check-out. this cat has it made.....absolutely adorable!! read more

I love going to Town and Country Hardware, they are very helpful and friendly every time I come in for anything. Chelsi the assistant manager is always so knowledgeable and willing to help me with one of my home improvement projects. They carry so much !! Have you tried the pretzels? They are worth taking a drive just to taste them !! read more

I've been in several times, so this is an average of those visits. I frequent this store often enough, I pretty much can easily locate what I need without help. Went in to try and buy a weed eater, since they are one of 2 stores in my area that carry Stihl. We were looking for the model with the interchangeable heads. Never mind the fact that they literally didn't have any in stock, they were completely unaware that w had been looking for 15 minutes through the backstock, trying to locate some ourselves. When we finally gave up and walked to the front to ask, they simply stated they didn't have any. No promise of when they might have some, no "we've placed an order", no " the warehouse is out of stock". Just "yeah we are out." Come on people. read more

I needed a simple shut off valve for a toilet tank. I called T&C and spoke with a person that was very honest and explained that he would try to help me but was not an expert in plumbing. I asked him if he would go to the fittings shelf and I would explain what I needed. He then asked me if it was OK to put me on hold. So he did and another person picked up the phone and asked me what I wanted. I explained that I was talking to someone already and before I could say anything else she said "What do you want? " She cut me off which is very, very impolite. I explained what I wanted again. She put me on and someone different picked up the phone. They wanted to know what I wanted. I explained what I wanted again for the third time! Again someone else picked up the phone and asked me if it was OK to transfer to someone else because she and a new employee were going over the new employee's papers. So I explained for the fourth time what I wanted. She put me on hold and picked up and announced that she does not know what I want. I said OK and went to their website, got their SKU #, model #, and 2 other numbers so they could advise as to whether or not they had the item. I was placed on hold and another person picked up the phone and when I started to explain what was happening she cut me off and asked me what I wanted. I told her and she cut me off and stated they do not have it in stock and do I want to pick it up in the store or have it shipped to me. She repeated this several times and just spoke over me. I finally broke in and stated that I did all the work and spoke with them 6 times, it is very impolite to talk over people. She gave me an insincere apology and said "have a good day". She said the same back to me and hung up on me. I believe the person that I spoke to was the manager. This store needs to train their employees but you cannot teach politeness and people skills especially when they take their lead from the manager. read more