Definitely do not understand the negative reviews. I've had numerous things that required altering,…read moreto include jeans to a matron of honor gown. I thought that I could just tell them "take 2" off the length of the gown" but they wanted me to bring my shoes in. I brought my shoes in, put the gown on, and the gentleman painstakingly pinned my double-layer gown, and altered it within a very reasonable timeline. It was perfection. The dry cleaning services are equally as exemplary. Our whole family uses them and we couldn't be happier with their service.

Had taken my uniform to get new ranks put on but they were not straight, took it back for them to…read morefix it and they ironed it just to say they fixed it but they didn't and told them that it's still tilting and all he said was it's okay.

A long time customer and their alterations are always great. I had a suit arm cuff in need of…read morerepositioning and removal of factory stitching. Not an easy task and well worth the pricing. Not the fastest, nor did I want it to be; just done correctly with expert attention. Will continue to support and worth the drive.

Got my wedding dress, my husband's tux, other dresses and suits. Very professional and loved that i…read morecan have my wedding dress in a box! Very presentable and i dont have to worry about any possible dust or stains. My go to cleaners :)

I had a king sized goose down duvet that needed wet washing (do not dry clean real down, wet…read morewashing should be used). I evaluated several cleaners online and chose Maple. The duvet came back clean, fluffy, and properly dried with no clumping in the fill. Well done and the price was reasonable. I will definitely be back.

As far as the shoe repair they don't do it on premise,they outsource the work to others. So,price…read morethey told me changed 3 times and took more than 10 days to change sole on shoes. But manager/owner was polite,offered me resolutions and after all,quality of repair was high enough.

This was my first time using Yates Dry Cleaning, and I have to say I was extremely impressed with…read morethe experience. From the moment I walked in, I was greeted with professionalism, friendliness, and excellent customer service. My garments were returned looking fresh, clean, and perfectly cared for. The attention to detail and quality of the work exceeded my expectations. It's clear that the team takes pride in what they do and truly values their customers. Thank you to everyone at Yates Dry Cleaning for making my first visit such a great experience. I appreciate your hard work, dedication, and commitment to providing top-quality service. I will definitely be returning and recommending your business to others. -- Jamar DeJan

I was highly recommended to bring larger items here, like my comforter, and based on my first…read moreexperience, I understood why. The initial service was impeccable, which is why I decided to return. I'm giving two stars out of grace for that first visit. Unfortunately, my second experience with the exact same item was disappointing. When I picked up my comforter, I noticed small specks of lint scattered across it. I brought this to the manager's attention, and while she insisted she personally handled my item and attempted to remove the lint, that explanation didn't align with the final result. If the issue couldn't be resolved, I should have been notified before leaving--not after I had to point it out myself. I did receive a refund, which I appreciate, but I genuinely wanted this to work. It seemed like the manager had already made up her mind that nothing further could be done, and there was no real effort to try to resolve the issue. At that point, I simply asked for my item back so I could take it somewhere that handles items with more care and attention to detail. It honestly made me question whether my comforter was mixed in with others during the process, especially since I take great care in maintaining it, including regularly steam disinfecting it at home. What was also frustrating was that instead of focusing on my concern, the manager began explaining how other customers' items can come in, as if I was expected to sympathize. My only concern was the condition of my item. Based on this experience, I would recommend keeping it simple here--stick to everyday dry cleaning. I would not suggest bringing larger bedding items like comforters or duvet covers, as the quality and attention to detail may not be consistent.

Giving it one star, only because I had to. The customer…read moreservice quality is poor, at best. The owner began yelling at me when I mentioned they damaged multiple shirts which they made me pay for.. After re cleaning, the stains didn't come out. She had no customer communication skills, only pointing blame, yelling with intensity. A good owner would own up on their mistakes, when their equipment damages clothing. Brand new Joseph banks traveler shirts $75 each, down the tubes. Poor quality and terrible ownership. Run! Run away from this business!

Do not go here! Not consistent with service, pricing, or results. I had 5 coats cleaned this…read moreseason. I noticed after attempting to wear one it still had a mildew odor. I took it back, the lady was apologetic and offered to clean them again. I dropped off the one I was wearing and requested mending. She charged for the mending but said the cleaning would be free. The plan was to drop off the second coat that also still smelled when picking up the one being mended. Upon my return, I explained the situation and the male worker stated the coat couldn't be cleaned. I asked why did he charge if it couldn't be done. He refused to clean it again as I was told would happen nor did I receive a refund since they couldn't clean it. If they couldn't handle the tasks, they shouldn't have taken my money.

I have been a customer for over 8 years and they have done an outstanding job. I have had clothes…read moresewn as well as dry cleaned. They are always back on the day they are supposed to be. However, it is unfortunate that they will not be able to pick up or deliver anymore.

Would not recommend! He my pants too short and then charged me again to fix them. Unacceptable…read more Will not go back. I suggest you find another tailor or dry cleaner.

I had some some alterations done at a local dry cleaning shop that turned out to be pretty awful. K…read morewas able to fix the issues and made my dress beautiful! Her prices are unbelievably reasonable, and she's very thorough in her work. It's hard to find someone this talented and who cares about their work as much as she does. I'm incredibly happy knowing I have someone who can take care of all my alteration needs from now on.