Terrible service do not bother making an appointment they left my car sitting outside for 1 hour and 45 minutes after my appointment time when questioned they just lie to you told me garage was full i walk back to see an empty garage dont even trust their work at this point this includes "Hank" the manager who just covers for his incompetent workers that couldn't even figure out what they did with my keys or paperwork place is a joke go somewhere else there more places rite down the street to get a better job done and better customer service because there's is terrible read more

The manager Hank is the very best. He understands great customer service, and does not insult your intelligence with the typical Town Fair bait and switch script most other locations use. I also know his employee Eric to be very good as well. Hank told me he did not have the tires I wanted on the shelf but was honest and said he could have them from the warehouse later in the day. I have no problem with that. Just be honest and do not insult my intelligence. I made my appointment for 2:30, was promptly taken in, paid and out the door by 3:30. Hank went above and beyond. Perfect experience. I will definitely be back to this location, and ONLY this location again when I need more tires. YMMV but it's a good bet you'll have a great experience there too. Pun intended. All in stark contrast to the HORRIBLE experience I had at the Bristol, CT location earlier the same day. Left them a SCATHING review which you may view here https://www.yelp.com/biz/town-fair-tire-bristol?osq=Tires&override_cta=Get+pricing+%26+availability read more

Had an 11:00 AM appointment and spent nearly $400, but wasn't finished until past 2:00 PM. The shop had equipment/sensor issues but completely failed to notify me when I checked in. I sat for hours watching people who arrived after me leave. The manager eventually gave me a $75 refund credit, but the lack of communication and total disrespect for a customer's time was unacceptable. Inspect your vehicle and demand a manager if you get stuck here." read more

Dylan was very helpful and friendly, service was quick . I will definitely be back . Thank you.

3 trips for wheel alignment. First time in 40 years driving this was an issue. Not happy

Popped in on a busy Friday during a snowstorm to have our tires assessed. Ben and crew looked at our car and found one tire was unsafe. Even though our appointment was a few hours away, Ben was not comfortable with us driving it and coming back, so we stayed. We got a great quality set of tires for a good price, but the guys found severe issues with our tie rods and could not do the badly needed alignment. Stopped at our mechanic on the way home, three tie rods were in unsafe shape. Our mechanic was impressed at the way Ben and crew kept us safe. We had the repairs done, wheels aligned and are back on the road. Car drives like a dream, didn't know how bad it was. Thank you, Ben, for going above and beyond to keep us safe. read more

Cooper at Town Fair Tire was awesome. He was quick and efficient on putting on my new tires. Definitely will be going back for any tire service. Thank you read more

Sold me the worst tires after faking they made a mistake. They charged me the same price for tires as the reputable brand they told me they had. The tires they put on my car make a terrible noise and are poorly reviewed. I was cornered into buying them and $710, I walked out feeling had. I will never go back. read more

This place Hass to be the most incompetent business around. Made an appointment for 430 to get two tires on my dump truck. Order highway tires after they demanded I need highway tires because my rear tires are highway tires. I got out of work early to drop off the truck. When they brought my tires to the front they were all-terrain tires. I told them they were a bunch of idiots and I'll leave it at that read more

We went in to get our tire with a nail in it fixed and everyone was so kind and helpful. They were done in less than 30 minutes at NO CHARGE and the tire is working great. 10/10 would recommend! read more

Town Fair Tire Torrington, CT is excellent! Jay was expeditious ordering the precise set of tires I needed and getting me an appointment in a timely manner. At the shop, both Jay and Mary were extremely professional, friendly, and answered my questions honestly. Highly recommend this shop for exceptional customer service and competitive pricing. Top notch! read more

Great fast service. They got me a new tire on my rim in like 15 minutes. Very reasonable prices. Sales man even ordered me more tires for my car from the warehouse so they'd be in stock when I had the other 3 replaced the next week. read more

I went on Friday to get four tires put on my Honda. Seth was so incredibly helpful. He was very knowledgeable about all of the tires and he took my safety seriously. He walked me through the whole process and explained everything to me very patiently. Really appreciated being dealt with with respect and courtesy. read more

Always have an excellent experience here. Thank you for taking care of my car! I appreciate you guys.

On the date of 1/13/24 I was graciously greeted by the sales manager Hank and his staff who were all helpful and friendly they got me in and out swiftly with the best price possible ! As for the tire technicians ( Octavious Steve Spencer Ivan Chip Zach and Cooper) they were the kindest hardest workers I've had the pleasure of working with they finished my tires promptly and explained the exact process and procedure they went through all in all my visit was top tier and I shall return for all my tires going forward read more

This has to be hands down the worst experience I have ever had with a company before. I never write reviews about companies ever but currently being stranded on the side of the road for the SECOND time because of this place is just ridiculous. Do yourself a favor and never go here. it is not worth the hassle. read more

Rude service. This location definitely doesn't care about the customers. If you want reliable service go somewhere else

We were driving to go to the store and our tire just blew out (scariest thing ever) anyway we had to call my Aunt (we had her car) she called a tow truck for us and we went to Town Fair Tire and they put on new tires and did a tire rotation then we went back next week to get the other 2 tires on and I gotta say they were amazing and quick and we got to sit in the waiting area and watch our car get worked on in the garage via TV it was over all a great experience and they saved our car!! Payment was a breeze to because my Aunt is elderly and can't move around that good so they let her pay over the phone with a credit card. THANK YOU TOWN FAIR TIRE!!!! read more

When I brought a flat in to Town Fair Tire for repair in March, I was told it couldn't be repaired because my car had run flat tires and they couldn't repair run flats. I purchased a new tire for $293. I also checked on line and learned that run flats can be repaired but it is not recommended so I had no problem with buying the new tire. A few days ago, I got too far to the side of the road, just before my driveway and hit a large rock (coincidentally, the tire that I replaced in March). When I pulled into my driveway, the tire pressure light came on and when I went out to check, I saw the tire deflate completely. Because I couldn't put air into it, I assumed I broke the bead. At Town Fair Tire, I was told the shoulder of the tire was damaged and I would have to replace it, another $294. However when I mentioned something about the tire being a run flat, the person I was dealing with told me I didn't have run flat tires. I checked when I got home and, sure enough, my tires are not run flat tires. I talked to someone at Town Fair and mentioned that I felt I had been sold a tire when a $13.50 repair was all that was needed. He asked what I felt they should do, and I said I should be reimbursed the difference between the price of the tire and the repair cost, less a pro-rated discount for the 7,000 miles I had put on the tire. He kept trying to say that I must have been mistaken, that I was told the tire was run flat and couldn't be repaired. I told him the tire was never run flat and the person I talked with didn't refer specifically to the damaged tire. What I was told was, "Your car has run flat tires and we can't repair run flats." He kept saying that I must have misunderstood. As the tire was never run, even with reduced pressure, it was obvious he was just trying to avoid any responsibility. The problem I have now is one of trust. I guess I will have to look at it as an expensive lesson. Fortunately, we have two other tire companies in Torrington. read more

Writing a bad review is not my favorite thing to do. But it really is necessary for this place. For starters, my husband and I were in town and wanted to get some new tires because our car was in desperate need. We did some research and it seemed that Town Fair had the best prices (or so we thought). We spent time researching tires, selected them online, printed out our quote, and brought it in during our scheduled time slot. They did not have the tires we wanted but they gave us a "better" tire for the same price. The tire we did want was the "best" tire according to their website. So the employees should make sure they know what they are talking about... Anyway, the service was fast and the tires work fine. The problem came when they refused to do our free front-wheel alignment because we had a worn-down tie-rod. They would not perform the service until the tie-rod was replaced. So, we went and had that fixed and brought it back. They call us a few minutes after we dropped it off and refused to do service because we had a worn-down tie-rod...on the OTHER side! They claim they told us both sides were worn-down when they really only said AND WROTE DOWN "left side." They took the sheet of paper back, and scribbled in THE RIGHT SIDE!!! They literally lied and then wrote in that they told us about both tie-rods the first time we went in. We know that's a lie. It would not have been an issue if they just told us the first time that both tie-rods needed to be replaced. However, having to pay for two separate services to have the same exact thing fixed is not cool at all. They saved themselves legal trouble in case the right tie-rod happened to snap. Very unprofessional and very disappointing. In addition to this, there has been a constant knocking sound in the car as if a tire is loose. Again, super unprofessional. For $500, I would expect way better service. I was warned by friends and family to go elsewhere for tires but they made it seem so convenient online. Lesson learned! Never will come back here or any Town Fair Tire again! Gave 2 stars because the tires we got do keep the car from sliding in a moderate amount of snow. read more

They were great. I was in and out in good considering Covid pandemic. Price was very reasonable and service was exemplary.

Usually my go to place. But today, Joe decided to be an asshole and try to force me to purchase a new tire instead of fixing my tire which was like new. Saying the nail was in the side wall.... it was clearly in the fucking tread! Zeller repaired the flat no problem or hassle. Fuck You Joe! If you deal with this clown know it all, ask for another rep. read more

Made appointment online, arrived and purchased 4 tires,,, was told approx 90 min for install and alignment. After 1 hour car was not moved from parking lot. Requested time for completion,,, was given non answer. Asked if my car was on schedule,, could not answer. Every hour asked what status was for my car,,, vague non answers. Concerned with evasive responses to my polite inquiries. Total of 3 hours for completion. I will fine another dealer for next tire purchase. read more

Omg, you are much better off paying a little more somewhere else. After the tire sale you're just ignored. Save your sanity and go to small shop. read more

The absolute best customer service you'll find. Greg at Town Fair took care of a bent rim by first moving it from the front to the back-- no charge-- to stop the slight noise and shimmy, and then by telling me that if i found a rim to match the ones already on the car he'd change it-- also no charge! I'd bought tires from these guys in the past, but that wasn't why they did it. (Because of a recent computer upgrade they couldn't find my older purchase!) These guys just believe in great customer service. I've never been disappointed! read more

Needed new tires for my Jeep Compass. I spoke to Marcus at Town Fair in Torrington. He was terrific. Knowledgable, helpful, and even found a rebate for me. Can't go wrong with Marcus. read more

I had run over a box of nails in the road and had significant damage to two tires. I went to Torrington TFT on a Saturday morning, unannounced, and received the best service. Spencer helped me navigate the whole process and his customer service was top notch. I did not expect to walk in there at 8am and be leaving with 4 new tires at 9:30. I have no complaints, only positive regard for a job well done! So glad I made the decision to use TFT! read more

Took my car for tires and they broke off my wheel stud and claimed it came in like that when the mark clearly came from an Impact gun claimed it's because the car is old and didnt do anything about it. Spend money on tires walk out with a broken wheel stud. Wait times are extremely long as well but they rush their work as well. Be weary read more

This is a busy place, so I really appreciate the way I can schedule my service ahead of time to reduce the wait time. I had to replace my tires last year, and was attracted to a sale at Costco. After pricing the set of Michelin tires I wanted, I found out that Costco doesn't do wheel alignments, and that rotating tires was done on a first come-first served basis (no appointments). So, I took my Costco price quote to Town Fair Tire, and they matched the price. I made an appointment for an all-wheel alignment and mounting of the tires a few days later. The service representative provided a report, and took time to explain the service to my car. A year later, I'm still riding in comfort and safety with free life-time twice-a-year tire rotations available to me. Great service with the customer's interest in mind--it doesn't get any better than that. read more

I was able to get the issue resolved, Town Fair replaced my tire at no additional cost. Thank you, I will now definitely once again seriously consider my next tire purchase for my or my wife's tires at TFT. read more

Best tire shop around for wheels and tires see Ben or Spencer, they know how to treat people and give you true customer service, they care about your needs nothing else read more

Not my favorite tire store anymore. Made a 7:45am APPOINTMENT for tires that are already picked out. Got here 7:30 and car wasn't taken till 9am..... found out 3 other people "with appointments" still waiting. Why make appointments if the guys off the street can just cut in.... Not happy late for work read more

Huge thank you to Spencer and his help in fixing my tire. Went to another tire shop who insisted my tire was going flat due to the pressure sensor. I decided to have Town Fair check it first before spending the money. Spencer assured me they would check all possible options before replacing the part. Sure enough there was a small nail causing the problem. Spencer saved me money and unnecessary work by having the tech take the time to check the tire first. My car was brought right in and worked on. Will be back when its time for new tires. Thank you Spencer! read more

I went to get a job priced and while getting my quote, the salesmen (including the one helping me!) were enjoying laughs and pizza! There were other customers, but apparently Juan was the only one working! They were not able to do my tires because I needed a new rim and they are discontinued. I was there for an hour while they went through all of the paperwork only to be told afterwards that they didn't have the rim in stock!! Shouldn't they check part availability before going through the paperwork process? Especially with a 17 year old car! A little knowledge would have gone a long way! I was told as I left that if I went to some part junk yards and found a rim, that they could put it on. The next place I took my car, found the rim and put it on...go figure! Used to go here for all tire needs, but won't be going back!!! read more

On my way to work I had a blowout and had to tow my car to the Torrington Town Fair Tire. They couldn't have been nicer and helpful. They saw how distraught I was and got me right in! Very professional staff, thank you for all the help and great experience. I will continue to recommend you. Thank you again! read more

Initially, my experience at this particular store was like diving into a dumpster full of garbage juice on the hottest day of the summer. The ONLY reason I'm writing a five star review is because Ben saved the day. There was some confusion through the appointment agent of what could be done to help my situation, but Hank, the store manager, gave "customer service" that was about the equivalent of a monkey screwing a football... laughably dumbfounding. He was rude, arrogant, and without a trace of help. Ben on the other hand was personable and professional, went the extra mile, and I had to treat him to a S'mores donut from Dunkin. If you go here, Ben and Spencer are your go-to guys. read more

Terrible service. DO NOT make reservations over the Internet. They do not honor their posted hours. Promised tires would be ready for mounting, showed up next day.... no tires. All I received was "oops, please select another tire if you wish to have them installed today". Some employees leave early or have different hours than those advertised. I was given the run around just to receive an alignment I had already paid for. Avoid this place and choose a customer driven tire store in the Torrington area. read more

They will refuse to do any service work for customer who didn't buy the tires directly from them. Only tire place in town that will refuse to take my money. They never have a wait because zeller and tosi bro's are 1000 times better in how they treat people looking to spend money. read more

Though not as fast as Toce Brothers, Town Fair isn't a bad option if you have a specific brand of tire in mind, that isn't available elsewhere. Their service was consistent, but definitely slow. Add to that, they have no waiting area, so you end up wandering around the nearby shopping plaza like a recently returned UFO abductee. Maybe that's just me, though. read more

Went in needing new tires for my SUV. Was helped by Spencer, who was friendly, professional, and talked me through exactly what my car needed, and the best suited tires for me. My car was done in the time frame he said and everything was smooth. read more