After 2.5 years at TLA South, we decided to move our son to another daycare, and looking back, I wish we had made the decision much sooner.
The best thing this center has going for it is the new Director, Stephanie. Unfortunately, our experience with Executive Director Simmie (who also happens to be the daughter of the owners) was consistently disappointing. When we raised concerns, we often felt dismissed, and communication was poor. Instead of feeling like our concerns were heard or addressed, we left many conversations feeling frustrated.
Another ongoing frustration was there was rarely anyone available at the front of the building during morning drop-off. When we first started attending, there was someone at the desk but toward the end there was never administration present in the morning. The teachers were tucked away in their rooms but no one in the front of the building - raising safety concerns. If parents had a question, concern, or needed to communicate something important about their child, there often wasn't anyone there to speak with. It gave the impression that parent communication was simply not a priority.
One of our concerns was that the primary afternoon teacher had difficulty communicating with us in English. We found this challenging, especially when discussing our son's day and developmental progress. When we raised this concern, we did not feel it was taken seriously by Simmie. In contrast, Stephanie acknowledged that this
communication barrier was a significant issue and recognized the impact it had on families. We appreciated that she listened and understood why it mattered.
We also repeatedly asked for support with potty training and were told it would be addressed, but we never saw a consistent plan implemented. The classroom itself appeared to have a limited selection of older toys, and we saw very little evidence of structured educational activities or curriculum.
Our son frequently came home with reports of scratches, hitting, and other incidents involving classmates. While occasional incidents happen in any daycare, the frequency became concerning to us and ultimately contributed to our decision to leave.
The difference since changing schools has been remarkable. In just two weeks at his new center, our son has been happier, more engaged, and thriving.
Every family's experience may be different, but based on ours, I encourage parents to thoroughly explore all of their childcare options before making a decision. read more