I have a business account with another bank. I got a check from that bank and mobile deposited the…read moresaid check of $2500.00. They put a hold on The check claiming it was fraudulent, which they never called me to tell me. They email my husband 3 days after i deposit it. I personally took the check to the branch in Nags Head. The Associate, Tara, told me she had to verify the check with the other bank and would call me back the next day. And took my number. The next day, no call. I called them and Tara told me she was waiting for me to call her with my information, from my other bank. They want to know how much was in that account and if how much would be after the check. I call the other bank and they told me they needed PNC to call and verify the check. I called Tara and told her she needed to call, gave her the number and which option to choose. Did not hear back from her. I called back and she told me it was still on hold after she talked to my other bank and verify it. She told told me customer service would be calling me. They did. And after asking for the same information needed all my information from my other bank account number and transactions from that account. It would be released. I said no, I would not give it. They spoke to the other bank and it was verified. This was on a Friday afternoon. Day 5 would be a Saturday. They will not release it to my account at pnc til Monday. So as of Monday I will be closing all of my accounts at PNC. That is 7 days after depositing.

Honestly, I'm giving no stars. I'm in the process of helping my 85 year old uncle get his finances…read morein order, his hearing is not good and he struggles with understanding things. He wanted to close his Money Market account, and put funds into the bank that his other accounts are in and the bank is closer to his home. The lady, Cynthia B, that he was assigned to was a hour late for the appointment, held up in road construction, she was very rude, fast talker, I explained everything she said in a slower easier form for him to understand. She dropped the papers for him to sign in front of him, I went over each page with him. She said a check would be mailed to him, this is a pretty big sum of money, I asked can it be sent FedX so there would be tracking, she said, very nasty, it can, there is a $25 fee for it, I said that's perfectly fine. I requested a copy of the paperwork, she stomps to the copier, brings copies back and again drops them on the table in front of him. I'm usually an understanding person when it comes to customer service, it is by far the hardest job, I do believe your employee needs to be more patient, slow down her talking, and thoroughly go over whatever process is taking place with everyone especially older people.

Great service very polite people there made me a happy…read morecustomer made me a happy customer. Thanks to all.

Went in to open checking account. Bankers did not have anyone with them but still would not take me…read moreeven though their appt was 10 min late and hadn't shown.​

The manager at this branch refused to cash my cashiers check even though he verified it was real…read moreand legit. I asked if I could open an account and deposit the cashiers check and he refused to even let me open account. I felt discriminated against! Please stay away from PNC especially this branch!

This PNC branch is great!! The people are pleasant they go put of their way to speak to you and…read moremake you feel welcomed they even acknowledge your fur-babies by sending them out treats! I love this branch and would rather travel from Norfolk to tgis branch then to go to the one in downtown Norfolk, Va.

Very rude afr.am. Branch manager with wild unkempt knotted hair lied, was unprofessional and making…read moredecisions about my own money because I'm a Jamaican Rastafarian immigrant who happens to be an Ordained Minister of that Faith. As a part of our Baptismal Ceremony, we vow the Vow of the Nazarite as described in the Book of Numbers Chapter 6. It is an Holy Vow unto Almighty God not to cut or comb your hair "...let the locks of the hair of the head grow long..." The freedom of religion in this country is guaranteed in the Bill of Rights and also the tenets of one's religion is guaranteed again in the 14th Amendment to the United States Constitution. ...Mostly, they don't like me or probably think I'm ugly and dirty...which is opposite...We're cleaner than most, if not all other religions. The csr's on the fraud protection line that I just talked to hung up on me! An absolute no-no as it relates to phone service jobs (I should know, I used to train customer service and call center reps for about 17 years with 4 different companies; 3 of which are Fortune 500 companies. I AM CLOSING MY 10+year CHECKING ACCOUNT AND THEIR BANK PNC VISA, I'M NOT GOING TO PAY. WHEN THEY SEND IT TO COLLECTIONS, MY ATTORNEY WILL MAKE THE AGENCY CANCEL THE DEBT...YOU WILL GET BURNED FOR BAD SERVICE. I HAVE ALREADY ADVISED 500+customers to close all accounts of any kind with PNC...WORD OF MOUTH IS BEST ADVERTISING!!! Sincerely Ihite Aswata Aswan, B.S., M.B.A.

I wouldn't come here if you actually want your business to be handled correctly. They will greet…read moreyou with a smile and a warm welcome and then 3 weeks later you may find out the debit card you wanted cancelled due to losing it is still very much active. Or you may go through the drive thru hoping to make a quick transaction and end up spending your whole lunch break here even though you're the only person in line. It really sucks that this is the only branch in the area. The workers are friendly but as a long time PNC customer I'm just not impressed. I'd literally rather get up on a Saturday and travel to another location.

I called this location before coming to get some additional questions answered and to ensure I had…read moreall of the necessary documents in hand when coming. Jolene, the Branch Manager, assisted me over the phone. She had a pleasant voice and demeanor and seemed to be smiling as she spoke with me. This is a small location compared to some that I've been to in other states. It's located in a shopping plaza. There's ample parking. I must have come at the right time as it was easy in and easy out. Elizabeth appears to be a quiet, reserved, young lady. Don't worry as she will open and talk to you and ensure that your questions are answered and needs met. She was able to assist me with my account, as well as clear up some incorrect information I was provided from calling the call center/toll free number. I appreciate the time she took helping and the friendly conversation. It'll be nice to see additional locations opened, especially in the central Virginia area. The locations on Virginia seem to be spread out, whereas in northern states like Pennsylvania and New Jersey there's literally one on every corner or so it seems. They're closed on Saturday and Sunday, so they truly have banker's hours. If you are current military or a veteran, let them tell you what they have to offer. Stop by and you won't be disappointed. Elizabeth will be happy to assist you.

The staff s vey friendly and helpful. Easy to do business here. Such a nice feeling and in a…read morenational bank, too!

Made an appointment to set up a new account. Left work early to get there on time. When I got there…read moreI was told only one person open new accounts and she had gone home for the day. And there was nothing they could do to help me. I decided not to open an account here.

Why does this "branch" exist? There is no teller. No banking whatsoever except by ATM. There's…read morean employee here but they can't do anything but hand you a brochure about a loan. This is prime oceanfront property. I don't get it. It's always empty.

Got towed from here on a Tuesday night at 8pm in late September…read more The sign regarding the parking policy is on the east side of the lot and I didn't see it when I parked to walk down the Oceanfront. Aristocrat Towing was the culprit. Are they doing their contracted job? Sure. Is $145 an excessive fee? Yes. Is this a completely dishonorable way to make a living? Uh huh. Perhaps PNC has issues with their customers not being able to park at the bank in the middle of the summer and this is what has driven the apparent contract between this location and Aristocrat. But at 8pm on a weeknight? This is purely an opportunistic and parasitic company and PNC is contributing. I'm closing my checking account at PNC.