This is a very small banking center. I have taken my grandma in here a few times. There is a small…read morerow of chairs for people waiting like me or waiting for a private bank associate. I only saw two private desks to conduct business and did not see a bathroom available for customers at this location. The line here moves fairly quickly. Once a long line of customers forms, right away two other bank tellers will come out to assist making wait times decrease significantly which is very convenient. My grandma is hard of hearing and is slow at conducting business which can frustrate young professionals at times. However, the bank tellers at this location were patient, kind and accommodating which was nice to see. I will continue to take my grandma to do business at this location. They also have one ATM right in front of the building and a drive-thru ATM at the back of the building. Their parking lot is on the small side with handicap parking available right in front.

I love the no card access idea. I always forget my card at home so they sent me a code and I was…read moreable to access my account without my id.

Ideal location and staff for very professional financial records. Totally recommend Romie and…read moreMegan for expert advice and solutions.

My wife and I recently obtained a car loan through PNC Bank, so I came in today looking to set up…read morepayments with them. I was directed to a specialist named Wendy who was extremely helpful! She knew exactly what I was talking about and was able to assist me very quickly. I am a sucker for fast service. Not only was the service fast, it was great! She was very thorough in explaining what I needed to do and what my options were. She was also very friendly and asked me questions pertaining to my new car as if she was genuinely interested. I am happy to have my car loan through PNC and look forward to working with them!

Still loving my bank. Monique is waiting on me today. Her smile is infectious and it is making my…read moreday much better. I came in here with a daunting task and she simplified it for me by asking some basic questions. She saved me some money!!! Yes, Monique is helping me save money and making my heart happy. Win-Win!

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

I've had mixed experiences at this branch, but I think it deserves a solid 3 star 'A-OK'. It's in a…read moregreat location and has a drive thru ATM (and just added their second machine...finally) which is even more convenient. Oddly enough, I find myself having to come inside more often than not so I've talked to many of the employees here. For just general tasks, the front desk gets the job done (and about half the time with a smile). They aren't the fastest bunch and last time I was in, an employee asked a customer who was depositing a self proclaimed 'big check' what he did for a living. I guess this isn't a big deal for some, but I think that's infringing on the privacy of someone who might not be comfortable. Having said that, they are generally friendly and ask how my day is. Sometimes the friendliness gets in the way of speed, however, since I've never seen more than 2 people working at the desk at one time. I sat down with a personal accountant to figure out the best credit card option through the bank and not only did the employee take a personal call while I was with her, but she did not seem to be knowledgable at all about my options. After figuring that out 20 minutes later, she recommended I call customer service for more information. It's not the worst BofA branch, but they could use a little improvement.

I usually dread having to go into a bank to do business,but not at this one. From day one the…read morecustomer service I got was great, made me feel welcome. Seems like they are understaffed but I always get great service! The bank teller is always very courteous and knowledgeable with me!!

Professional in every manner. Extremely helpful and made me very comfortable and very much at ease…read morewith the transition to this bank for auto loans and banking information. Thank you very much for such a great service and experience with Bayport.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further explanation let's begin!. I almost forgot that there is a location closer to my home, I remembered once u started buying some lunch items in the area. This is a convenient location and I will definitely return when the situation comes around again!.

Absolutely terrible experience! My car loan is through them so I'm stuck for now. They don't answer…read morethe phone, and their website, app, and chat all say call to be helped. Nothing can be used or accesssed without a pin number, but can only get a pin number by calling. All I want to do is make a payment, but the bill only lists the last 4 of my loan/account number and I have no way to log in. I work nights, I have no time for all of this back and forth B.S.... I bet they'd be quick to call me if I miss a car payment!!!

If you want to spend your life waiting on hold over the phone this is the place for you. Nobody has…read moredirect lines, not even managers. After 2 weeks of attempts of try to get my Docusign file it finally was received after hours of back and forth - unfortunately with the incorrect information. Word of advice, pick a better credit union. Only came here for an auto loan with better APR but will be refinancing back with my regular bank after only 2 terrible months here! & yes, I've tried the chat as you mention in other reviews, it's just as terrible.

No real complaints about this one. It's super convenient and serves its purpose IMO…read more I have only banked inside a handful of times, but each time the tellers, security and those working behind the desk have been super friendly. I recall one situation in which I lost my debit card and didn't know what to do. I had already requested a new card over the phone. But I found out the bank can issue you a temporary card (link it to your account) until your permanent card arrives. Music to my ears... I had no clue! There are three ATM areas at this location. I do wish they disbursed increments of your choosing at least one of the machines, but nope. The bank is located off of the busy Victory Blvd. Several shops surround the bank from Ruby Tuesday to Krispy Kreme. Have fun and enjoy life :)

This is the slowest bank I've ever been to. My soul dies a little every time I have to come here. I…read moreonly come here because I have to make deposits for my job otherwise, I'll just stick to navy fed where the customer service is superb. This business makes way too much money to be short staffed all the time! 1 teller is inexcusable when there's a line going out the door.

Nice location - across from the light rail station and the mall. We set up our first account in…read morethe area with Kareem - very nice guy. Only thing was it's going to take 18 days for them to process our out of state deposit refund? What's up with that? If you're depositing a large check from an out of town bank make sure you ask how long it will take if you need access to the funds right away.

My experience with Wells Fargo bank has been absolutely miserable. You would think with all the bad…read morepublicity about opening fake accounts they would treat their longtime customers better. What happened was when a rate on my credit card expired, my monthly payments more than tripled. They are calling me day and night. I have a record of what may be more than a dozen customer reps have saying some very stupid things, such as closing my account. That would totally destroy my credit. I have a job and I am working off the balance. But couldn't they consider that I've been a customer for decades and reduce the interest rate? They keep saying I must call but then I do and they go round and round and round in circles- never resolving. I cannot wait to close all my dealings with Wells Fargo and go with a credible Credit Union. Shame on you Wells Fargo.