From the minute I walked in, I found the staff to be very welcoming, accommodating and very…read moreprofessional. The rooms were very clean and had luxurious updates, which provided a very pleasant ambiance. The restaurant Chefs use unique herbs and spices for every entree, for example a simple cheeseburger tasted like Five Star cuisine. What a wonderful surprise! Overall, I highly recommend this hotel, for both guests and conferences!

I liked the location of this hotel which is just next to a Sam Houston State University satellite…read morecampus in Conroe (just down the highway from main campus at Huntsville). We were in town for a coin show and decided to grab a last minute room for three before heading north for SFA to visit my oldest daughter. About 5 o'clock in the evening I pulled up to the lobby and my wife went in looking for a decent rate and got a $180 rate (it's about $260 total charge- $50 hold for incidentals which is refundable, and $210 after local taxes for the room) Very clean and nice "new" feel. It does have a convention meeting area and the staff was very nice from the front desk to the cleaning help. We liked the night lights attached to the bottom of the bed that are motion detection in the event you get up in the middle of the night. Gives you great lighting for your feet but doesn't really disturb the rest of the room. They also have them in the bathroom. Pillows were a bit too mushy in my opinion and the shower heads did not have the pressure I like to have so this one falls just short of top ratings for me. Felt very roomy for two double queens and we had a pretty good view of the front parking lot from our room on 7th floor to keep our car in sight. There is a dining area on site but breakfast is not included in the room fee so you have to pay separate for that. There is a quick convenience area if you want to pay inflated prices for Nicknacks/snacks. They did have two chargers in the self-parking garage, but warning it is quite a long walk across the conference rooms area and you need to bring your room key to gain entry back into the hotel (and also in the elevators here to the rooms). Two level 2 chargers (about 14 miles an hour recharge), with a sign that said 4 hour charge limit. Safe place, decent deal last minute, and nice and cozy feeling inside. I'd say this is more of an on the road stop rather than a destination stop. I will include separate review, but an awesome sushi/hibachi place right next door is also worth a try!

Booked a room for the night and would definitely stay here again. The room was extremely spacious,…read morethat 3 of us were very comfortable! The staff was extremely friendly, the property is clean and the breakfast was good!

We had a nice stay here. The rooms were clean. The sales manager was very accommodating with a…read moremixup and bad experience I had dealing with Priceline. Parking can be tough if you get back late though. The front desk staff and the room attendants were nice. It's right off of the highway and there are multiple shopping centers and plenty of restaurants close by. One thing they could improve on is adding streaming apps to the viewing options. If I'm the area, I would stay here again. Oh and the rooms were nice and spacious.

Loud AC unit affected our sleep, plus matress caved in a bit. Would never stay there again!read more

Please note: manager Andrea fixed my problem by speaking directly to me…read more This hotel charged my account almost 500 dollars for two nights, and neither Hilton Honors, nor the hotel manager will speak to me on the phone! Copious emails, with no answers to my questions. Six customer service staff all gave platitudes, and I'm sorry, but could not explain charges. I'm at a loss. The manager has never tried to call me. Hilton, post Covid, is like screw you, instead of how can we help you. NOT ONE MORE DIME AT A HILTON PROPERTY.

Check in was quick and the room was quiet and spacious. Front Desk staff was polite and friendly…read more They gave me a parking permit to put in my car but they didn't tell me it was a $10 per night parking charge until I saw it on my bill at checkout. So just beware. Free breakfast was actually pretty good and good coffee too. I got a good nights sleep in a nice quiet room with a comfy bed and had a good breakfast. For the $121/night rate it was worth it.

I booked this stay because I needed to travel to Houston for an appointment at MD Anderson Cancer…read moreCenter, but my surgeon rescheduled the appointment. After I explained this to the property, I was told a refund was not possible, and the reservation funds would be kept despite the change being outside my control. As a result, I will not stay at SpringHill Suites in the future.

The night agent gave away two rooms that were free from award points to another guest without any…read morehesitation. Did not ask the guest for confirmation numbers. Then the next night I had to double up with my adult son with only one of my confirmation numbers. They refused to acknowledge the mistake and therefore refused to refund the $195 I had to pay, when I clearly showed them the two confirmation numbers for two rooms for two nights. I emailed the GM three times, who to this day has not returned my email. I contacted IHG who said that the Holiday Inn Express would contact me within 48hrs. Zero response. Guess they only want one and done customers. Horrible smell in entire motel. Only decent breakfast items were the bananas and Oikos Greek Yogurt. Would NEVER stay here. $195 for total crap.

The front desk person was very friendly and helpful. The rooms were clean and the beds are…read morecomfortable. We would definitely stay here again

We landed here after playing Priceline roulette. And almost got what we paid for…read more Very recent upgrades to the poor reviews from 2 years ago. Everything has been touched up and looks new. However, some of that is just gilding. The best way to describe it is to harken you back to the second apartment you got after college. Not that awful one you signed up for, not knowing any better, where you came to accept the conditions like Stockholm syndrome and eventually name the rats in your walls. But this renovated hotel is more like the one after that. Where they at least gave it a fresh coat of paint before move it and the carpet was changed. Overall the place was very clean, albeit with small rooms and lacking amenities. However, it was the cheapest in Conroe, so understandable. If you are only sleeping in the room and not planning to hang out or be with family there, book it. The staff had it ups and down. Friendly over night folks, but they were in the midst of training day time people and each had an attitude. It was especially annoying to have to get new room cards on 4 occasions. Overall, 3 is somewhat generous, but still above a 2 star joint.

The absolute worst hotel experience ever! Got here late so decided to stay against our better…read morejudgment. Under construction, dirty, carpet nasty, wallpaper peeling, no tv on arrival, phone doesn't work. Water turned off next morning without notice and no water available. An all around nightmare.

I had this hotel booked at the time when hurricane Beryl hit Texas. I went to check into the…read moreestablishment and there was no electricity, even the doors of the hotel was propped open with buckets. I asked the front desk staff when the light would be back on and she said in about an hour. I went back to my car and went back inside after an hour and still no lights. I tried to get a refund and I was denied. I was not able to stay for the two nights I booked and yet I am not able get a refund? Yeah I will not suggest to book with this hotel since they charge you for a service you could not redeem.

I had this hotel booked at the time when hurricane Beryl hit Texas. I went to check into the…read moreestablishment and there was no electricity, even the doors of the hotel was propped open with buckets. I asked the front desk staff when the light would be back on and she said in about an hour. I went back to my car and went back inside after an hour and still no lights. I tried to get a refund and I was denied. I was not able to stay for the two nights I booked and yet I am not able get a refund? Yeah I will not suggest to book with this hotel since they charge you for a service you could not redeem.

The property is in fact not dog friendly, the manager stereotypes dogs & their handlers as a money…read moregrab. Very first interaction was of the manager trying to threaten a working dog clearly trying to find a proper place to relieve itself. No "dog stations" parking lot floods with trash & is unmonitored so there's constant speeding. Dog will definitely return dirtier than they went out to potty, if not with a police escort. Rooms are dated despite the pretty pictures, nothing about this place is a "good deal" which is probably why they have 2 motels connecting.

We had to change rooms because the first one was just that bad...staff was making fun of us in a…read moreforeign language. First rooms toilet didn't flush. The tv is weird...room one had weird videos on the yt watch history-both of the air conditionings were weird but it was as hot as satans crack in the first one. But no bugs! And 2 beds that I can sleep in so its a room it serves its purpose....I guess.."

We used points for our stay. Unsure if they put you in crappier rooms when you use points vs paying…read morecash or not. Not that our room was terrible, it wasn't like the other Fairfield Inns I've stayed at previously. Google said this hotel was built in 2010 and it shows some wear and tear for sure. Check-in went ok. The girl at the desk wasn't overly friendly but that's ok. Our room was ok. Smaller than other Fairfields. Decor was "meh". Beds were comfy though. Shower was poor: pink mold on shower head, wall that the shower head was on was cracked in half and they slapped some caulk on it. Bathroom door was closed upon entering and when we opened it, we were overwhelmed with the smell of bleach. Mini fridge, microwave and small coffee maker in the room. Breakfast was good. "Egg McMuffins" sandwiches were a nice surprise. Other items included: scrambled eggs, sausage, bacon, oatmeal, muffins, yogurt, cereal, etc. Coffee was good as well. We swam in the outdoor pool. It's a touch on the small side but that didn't bother us because we were the only ones there. Outdoor furniture was old. When we were checking out, they began testing the fire alarm, which was alarming for sure. No heads up with that. No employee checking us out either. Just left our keys on the desk. All in all, it was a decent stay.

Bed bugs Beware we had bedbugs in the room…read moreThe carpet was filthy hadn't been vacuumed Thought Marriott was a good chain obviously not