I recently purchased a used 5 year old Hot Spring tub (private sell). I needed some supplies and a part so we visited the store and met David Townley. He was very helpful with helping me understand how the hot tub operates and how to handle maintenance of the tub. A few days later we finally ran power and got our tub up and running. There was an active error code that I had to begin troubleshooting. My "expert" YouTube videos led me to believe I needed to replace the heater. I emailed Mr. Townley to ask for pricing a new heater, which he promptly responded and provided (on a weekend during his personal time). Shortly thereafter, he gave me a call to recommend another method to address the problem. His recommendation worked on our tub now heats! He could've easily just profited by selling us a new heater. Instead he helped resolve a problem to save ME the money. As a newcomer to the spa world, Mr. Townley has earned my business for life. The extent of his customer service is hard to find in today's world. I can't rate Townley Pool and Spa high enough. HIGHLY RECOMMENDED. Thank you!!! read more

It's easy to write this review on Dana, David and the crew at Townley Pool & Spa after a wonderful experience during and after my purchase of a Jetsetter Hot Spring Spa. Their attention to detail, salesmanship and competitive pricing is as good as it gets! It's refreshing when the end result meets or exceeds ones expectations, thus my reason for writing this review and the "Five Star" rating. I look forward to continuing my relationship with Townley for years to come. Thank you! read more

Outstanding. I started going there years ago to get my water tested, and was always met with exceptional customer service, even though sometimes I didn't buy anything. When my old hot tub (jacuzzI) finally need replacing, Townley was my 1st choice, and couldn't be any happier with the result. Great communication throughout the buying process and outstanding support after the sale. I would highly recommend them to any potential customer! read more

I ordered a spa cover and it was delivered from the warehouse to the store. I was called and told that it was ready for pickup. I picked it up today and Chris and Summer loaded it for me. I had brought a water sample and Summer tested it for me. These guys and gals are great at what they do. The whole company is great from sales to installation to making sure the customer is satisfied. I am a satisfied customer! read more

Our neighborhood pool backs up to a wooded area and a creek so you can imagine the amount of mosquitos in the area each summer. We have started to use the Spartan Mosquito Eradicator tubes and WOW!!! They really work. Thank you SO much Townley Pool and Spa for carrying this amazing product! And the service was great too!!! Thankful we have such a great local company to service Little Rock and surrounding areas! read more

Dana was great to work with, very knowledgable and interested in selling us a spa! She gave us a great price on a used spa, arranged financing and kept in touch regarding pickup. During pickup, everyone was helpful and Dana loaded us up with everything we needed! And explained clearly spa setup. I would definitely recommend them to anyone interested in purchasing a spa and/or pool supplies. Thanks Dana! read more

Townley always has a tremendous selection of everything BGE. They have always answered all of my questions before the sale and have taken care of me with anything that has arisen after the sale. I would highly recommend Townley for anything BGE related and I'm sure for any other products that they sell as well. Five stars in selection, product knowledge, and service after the sale. read more

From helping us make the right selection of what Big Green Egg and accessories to get to fit our needs, to delivery and set up, their expertise and customer service were top notch. Every one there made the experience enjoyable! Oh and if you are in the market for a spa do yourself a favor and ask to see their demo room. Will be back for one of those in the near future!!! read more

Just a great place to do business! So nice and incredibly knowledgeable. The great thing is, they keep records of everything you've done for your pool and help you to anticipate any problems that might arise. I just found out they do opening and closings of pools so I signed up for my annual fall closure. My highest recommendation. Townley is the best. Period. read more

Kyle was absolutely fantastic on his visit out here. He was very patient and informative with all of my questions. There's a reason I continue to use this business over and over. Their technicians and store personnel are always happy to help and don't make me feel like an idiot because I'm unsure of things. Best business around! read more

David Townley & the entire staff was very friendly & knowledgeable. We purchased a Hot Springs Spa & absolutely love it. The crew that installed it was very professional & stayed until they went over everything we needed to know to enjoy our spa. We would highly recommend Townley for all your spa needs!! read more

Just purchase and installed a Hot Spring Highlife Spa. This was a most enjoyable expierance, the sales staff (Nathan), everyone in the store was very helpful and friendly. The day it was delivered the crew was very professional and explained in detail the operation of the spa. We couldn't be happier. read more

Townley employees are nothing but professional and courteous. Anyone who would give Townley a bad review must have other issues......Roy S. I went to Townley today and bought supplies. The rep there showed me what I needed, answered my questions and assisted me during my entire visit...Roy S. read more

Townley has always been responsive with their tech service, which we have relied upon on several occasions. They always come in a timely manner and get the job done at a reasonable cost. They are also nice people and I always enjoy talking with them whenever needed. read more

I love this place. The people are very knowledgeable and nice - both in person and on the phone. We've had our pool about six years. We began using products from Townley this season. With the help of Townley, we have had zero issues this year with algae, etc. read more

completed the job estimated @ $1500 but after running a fem tests realized it was a simpler fix saving me over $1000. when does that ever happen? I haven't cared for a pool in 50 years and had many questions. They were very patient and answered them all. read more

I called about high salt content in my spa. The technician came out the same day and analyzed the problem. The problem was handled by draining the water level down and refilling it. Simple fix! Thank you for jumping on it so soon! Class organization! read more

Keith did a fantastic job of repairing and cleaning my hot tub. He was courteous, thorough, and helpful explaining his progress. I've praised Townley many times. This time is no different. Five stars for exceptional service! read more

Always helpful. Just bring the water, they test, then recommend treatment. They have what you need there but don't pressure you to buy from them if you have some of the products/buy elsewhere. Full service. A+ read more