I called for a better this morning and the guys at the shop found me the best deal and assisted…read morewith installing it. I even offered a tip and they did not take it. The best service I have had in a while and I will be coming back from now on!

At Kragen, they go the extra mile…read more.. (Man. I should retire from my job and go work in marketing and advertisement.) Anyway...I digress. Let me just preface this review by stating that I've been to numerous auto parts stores over the course of my 25 years on this earth. While their prices aren't the best of the best, Kragen has something that most other auto parts shops don't have. A store in just about every city you can imagine. No, seriously. If your town has more than 10,000 inhabitants, it's likely that there's a Kragen. Or if not, then it's probably in the town over. I was able to special order parts I needed overnight with no hassle. Nick, the store manager, was incredibly knowledgeable, helped me find the best priced parts that would arrive most quickly, and was kind enough to throw in a courtesy 10% discount. When I showed up 30 minutes before close later that day to cancel my order, he stayed even though his shift was over, to personally attend to my needs. That's truly the definition of customer service.

If you are looking into purchasing from this auto store please make sure you go whenever the older…read moregentleman is at the store as the other clerk who is in his mid to late 30/40's is very rude disrespectful and will not care to help you, I had the displeasure of going whenever the rude guy was there but the older dude is very nice I'd give him a 10/10

This is the closest and most convenient location for me, they have a good amount of inventory, but…read morethey always treated me like I was an inconvenience. The last time I went there, and it will be the last, there was only one customer in there reminiscing with the employee behind the counter, I stood behind him in line for 5 minutes and was never even acknowledged by the employee! They obviously could care less if they sell anything. I ended up walking out and he never said anything!

It's so nice to go to an auto parts store that still feels like an auto parts store. This O'Reilly…read morelocation really impressed me. The staff was very friendly, and they knew their stuff. Too many auto part chains hire nothing more than cashiers, who know little about the products. I felt very welcome in this store.

Sometimes quick sometimes slow. To be expected. Always the right parts or fluids though. Works…read moregreat for me. 5 stars

I worked downtown 33 westlake ave for 6 years. Miguel the main district manager is the only one…read morewith power to transfer employees to another store. I asked to move store after a year downtown dealing with theft everyday of transit people. after 6 years of the same next month next month. Idk why he still didn't let me change store. I went through 5 managers they all quit year after year. now I tried to apply & those managers told me my application flagged I can't work at any autozone. I put my 2 week notice but was ignored. I was loyal for 6 years. Loyal worker treated like this. I don't know why l get flagged. I never stole I never got corp called on me unlike some people he does favoritism to. I never asked for a raise. I only asked to move store but was ignored for 6 years. They will drain you until you quit. Miguel has favoritism becareful working for him. 6 years loyal worker this is how he keeps a not fired 6 year worker. Downtown had a lot of robbery's a lot of problems. He does not think that is loyal enough to be transferred to a safer store.

Just came in from the rain to grab some new windshield wipers. As we walked in we were meet by…read moreChristian with "hello!" and "how can I help you?" He asked the make and model of the vehicle and gave us the specifics right away. Even came out from behind the counter to help us pick out the appropriate wipers, checked the car wipers hook outside even. Very positive, helpful and charismatic attitude. It's too few & far between where I feel that we come across that kind of easy customer help and service these days. Thanks Christian, It was a great way to end the year!

Customer service is awful wouldn't recommend this auto store I needed a battery for my deceased…read morehusband's truck and they were rude wouldn't explain how to remove and replace the battery

I went in Saturday 4/11/26 with a dead battery and no good wipers on a rainy day . I want to…read morerecognize Jose L from Watsonville AutoZone. They went above and beyond by helping me change my battery and windshield wipers. They were patient, kind, and very helpful. Great customer service! Thank you Jose !

This is my experience from Autozone Freedom the other night…read more I stopped in about 8:30pm on Saturday night. I needed two things, a bulb for my headlight and a rear wiper. The auto shops where I grew up keep bulbs behind the counter so I went to the counter and told them my car's make and model. I mentioned that I'd had trouble in the past with the book guides giving me the wrong blade info. The guy looked up the details on their Autozone computer. Said they didn't have the bulb replacement I needed. I was surprised but... ok. He told me they could order it. I said I needed it asap so would find it elsewhere. He went to get my wiper blade with me telling him I didn't need the wiper blade if they didn't have the bulb. He got it anyway and came back to the computer. Then he noticed that maybe they DID have the replacement bulb after all. He asked the other coworker there and then he went to the aisles again and brought two options for me. When he got back to the counter, I asked the difference between the two options - if one would be brighter. He said he didn't know the difference but since the single pack was more expensive than the two-pack, assumed one was brighter. I bought the single one because this is the second time I'm having to replace the same headlight in two years. Took my bulb, wiper, and receipt, and left feeling not great about the interaction. The next morning, I tried to show my son and his friends how to change a wiper blade and... failed because it was the wrong size blade. We will see how it goes with the headlight, though I think I'll look up the numbers on the package he gave me before starting that process. We moved here some months back so... guess we have to get to know the local flow and businesses. :-/ Won't see me there!

Rick and the team were awesome Made buying a car painless!…read more Very communicative and friendly

I brought my vehicle in for a suspected manufacturer warranty hybrid battery issue. Intake was…read morefairly easy, and it took 1-3 days to get approval from Ram. After that, communication completely stopped. I had to call or text every week just to get updates. Multiples times to voicemail no answer. It took over 3 weeks for the parts to come in. About a week later, I received a text showing a $0 estimate and that my car was ready for pickup -- with no consistent communication throughout the entire process. The whole warranty repair took about a month. To make matters worse, my key fob was returned ripped. I asked the service advisor about purchasing a replacement cover and never received a response. Now I'm stuck having to replace a key fob after a month-long manufacturer warranty repair. Customer service here is poor. I understand this was a warranty job, but I guarantee you wouldn't receive this level of service if you were buying a vehicle. I would recommend going to another Dodge dealership.