I went in Saturday 4/11/26 with a dead battery and no good wipers on a rainy day . I want to recognize Jose L from Watsonville AutoZone. They went above and beyond by helping me change my battery and windshield wipers. They were patient, kind, and very helpful. Great customer service! Thank you Jose ! read more

Disrespectful staff and insanely high prices!! The staff is laughing and joking around while customers are waiting in line!! On top of that, on my visit on Saturday at 7:25pm, it says on their website open till 8pm, but at 7:25pm the store is closed :( read more

Autozone - Opening hours - Auto Parts & Supplies Near Me - Watsonville, California

See all

This is my experience from Autozone Freedom the other night. I stopped in about 8:30pm on Saturday night. I needed two things, a bulb for my headlight and a rear wiper. The auto shops where I grew up keep bulbs behind the counter so I went to the counter and told them my car's make and model. I mentioned that I'd had trouble in the past with the book guides giving me the wrong blade info. The guy looked up the details on their Autozone computer. Said they didn't have the bulb replacement I needed. I was surprised but... ok. He told me they could order it. I said I needed it asap so would find it elsewhere. He went to get my wiper blade with me telling him I didn't need the wiper blade if they didn't have the bulb. He got it anyway and came back to the computer. Then he noticed that maybe they DID have the replacement bulb after all. He asked the other coworker there and then he went to the aisles again and brought two options for me. When he got back to the counter, I asked the difference between the two options - if one would be brighter. He said he didn't know the difference but since the single pack was more expensive than the two-pack, assumed one was brighter. I bought the single one because this is the second time I'm having to replace the same headlight in two years. Took my bulb, wiper, and receipt, and left feeling not great about the interaction. The next morning, I tried to show my son and his friends how to change a wiper blade and... failed because it was the wrong size blade. We will see how it goes with the headlight, though I think I'll look up the numbers on the package he gave me before starting that process. We moved here some months back so... guess we have to get to know the local flow and businesses. :-/ Won't see me there! read more

I went in this afternoon around 6:30 and there was one single worker in the whole store to the point where people started walking out instead of waiting in line. I ended up going to O'Reillys since he wasn't able to test my battery due to having no staff helping him. read more

They don't pick up my called!! I been waiting more then 20 mins!! Worst people who are working there!

Went to auto zone on beach street A girl susie perez ignored me and was busy flirting with co workers then when i asked for an ad she said we dont carry ads i asked for store ad She didnt know what special they had and couldnt find right products for my car how hard is it to find spark plugs on a computer then when i asked to get oil for oil change she gave me transmission oil not motor oil If i would have put that in my car my engine would have been messed up Im sorry but some people cannot do a simple thing and get products a computer is telling u to is it too hard to use basic english to read a screen that says what to pick out what happened to common sense read more

Needed a new battery. guy on the phone said they would swap it out for me between 11 and 5 pm. I got there at 12:00 pm and they sell me the battery but refuse to swap it out for me. No explanation, just a rude "no". Had my brother do it for me instead. A week later, I get my car serviced and find out AutoZone sold me a bad battery because my "new" battery is almost dead. So, I call up Autozone and a lady says they will test my battery and swap it out for me as long as I get there before 5:00pm. I double checked that they actually would change it for me if I arrived soon. the gal assured me they would. I immediately left home and got there 10 minutes later. She tested and confirmed that the battery was bad, but then they would NOT exchange my bad battery because they need the old one. Of course, then they refuse to swap it out for me because it was 4:55! FRUSTRATING! Terrible Customer Service. A huge waste of time. Won't buy a battery from them again. read more

This is the only Auto store I go to in Watsonville. The staff is as very helpful and they have gone above and beyond for customers. They are very knowledgeable. I had to exchange and alternator that crapped out on me after 2 weeks (I purchased it online at Autozone.com). I went in with no receipt and the bad part . They looked up my transaction in the computer, helped remove pieces that my mechanic had forgotten to take off of it, then ordered me an exchange part at no cost to me since it was under warranty. It was a very easy process and the employees are super friendly. read more

I had great service at Auto Zone today! Not only did the sales person answer all my questions but he even when out to my car and replaced my fuses in the rain!! Thanks!! read more

Just like other auto parts stores like this, it's a hit or miss finding a knowledgeable employee working there. On a recent visit to the store, I was helped by a employee named Angel. I was looking for a specific part for a classic car that was not listed in their computer, he mentioned that he had seen a part that looked similar to the one I described, so he took the time to go in the back and look for this part he had seen. He brought a few products to the counter that where close, but not the one I needed.... Thank you man for taking the time to help. A couple days later I walked in with the part I needed in my hand to compare with the ones that they had in the back. I looked for Angel but he was not there. I was assisted by another guy who looked bothered when I asked him if he could run into the back and compare it to what they had. he went into the back and came back to the counter with in a minute and said "no we don't have it." oh well. I had to go to Kragen where the employee found one for me. read more

I went to ask about the low beems for my truck since both went out and I was not sure if it was the bulbs or a switch. Pedro was very helpful not only did he helped me figure out what the problem was he also showed me the choices available. Once I decieded what I wanted he went the extra step and installed the light bulbs for me...Great service ever saved me a trip to the mechanics and the lights weren't that expensive..thanks Pedro read more

Horribly disorganized establishment. The people in line for parts will spend twenty minutes at that counter while the small retail counter to the right for people not asking about parts is not staffed. So a simple return or purchase is a twenty minute wait. Not to mention the staff is rude and not knowledgeable. The lines are confusing not to mention being sold the wrong item several times. With O'Reilley's two doors down why go to a place that clearly does not value your business? Count me out. Life is short! read more

Auto Zone in Watsonville has the worst costumer service I have ever seen.