It seems like customer service is usually dependent on the representative with whom you are dealing. That said, I cannot recommend highly enough Toyota of Pharr and particularly their salesperson, Travis Moss. We bought a used vehicle from them and within 24 hours it had developed some difficulties. Nothing too major, the vehicle ran fine, but it had some electronic issues which really burdened us. We reported this to Mr. Moss and he did not hesitate in asking us to bring it in to let them look at it. It was an intermittent problem and I was totally prepared for them to tell me that it was a used vehicle and basically, too bad. However, they really went to the mat to diagnose the problem and try to fix it. They even sent my vehicle to the dealership that dealt with the brand we had purchased to get it fixed. In the meantime they offered us a loaner vehicle since our car was our only form of transportation. At the end of all this, the vehicle was absolutely fixed and the customer service was second to none. If you are considering a new or used Toyota, I would highly encourage you to go to Toyota of Pharr and seek out Mr. Travis Moss. This could have been a nightmare but it was absolutely a very positive experience. Thank you, Travis!! Thank you, Toyota of Pharr!!! read more

Quoted a 2025 Tacoma TRD at $44,163 plus fees, with me paying my own taxes/tags out of state. Then they tried to make the deal $46,000 "flat" with no clear breakdown--over $900 in mystery add‑ons that were never itemized. I have screenshots of the entire text thread. In my opinion this is classic hidden‑fee, bait‑and‑switch pricing. I walked away and will be sharing this with state agencies that oversee dealers. Buyers: insist on a written, line‑item out‑the‑door quote before you waste your time. read more

Toyota - Car Dealers Near Me - Pharr, Texas

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Beyond UNACCEPTABLE quality of work regarding alignments! I have a completely stock 2024 4-Runner that I purchased from Toyota of Pharr and have had to bring my vehicle in for service two different days and had waited for over eight hours and this is the results of the alignment. I will say the (Customer Service) of the Advisor Eric G. & Service Manager Jose T. Was acceptable as they we helpful and very apologetic, the physical work of service done during the alignment of a factory quality 4 Runner is absolutely unacceptable! I am currently awaiting a return call from Manager Jose T. as I will absolutely be seeking a refund for this failure of this service and taking my vehicle to a professional alignment shop within the area. (The photos provided are clips of a videos taken after both days of service, and is showing the wheel is off center whenever actually driving in a straight line) read more

Toyota - Car Dealers Near Me - Pharr, Texas

No one answers in the parts department or returns calls. Wanted to support valley business but had to buy parts from San Antonio ‍

The finance manager is a thief I traveled 2 1/2 2 1/2 hours to view and test drive a vehicle They put a $500 hold on my credit card The manager called to tell me they're gonna credit my credit card They never did They're a bunch of thieves read more

Made an appointment and took my car in for a tire rotation on 3/21. After waiting for two hours without any update or anyone checking in with me, I went to ask about my car. Half an hour later I finally got it back. However, I went in with 2 hubcaps and left with zero hubcaps. I would like my hubcaps back please. Not a good service this time. read more

So me and my wife went to look for a vehicle, when we arrived a sales man named Tony Garcia help us out . He showed us some Toyota Tacoma's and other vehicles , but they had a special in 1 of them , 0 down and 569 a month plus they deducted 5,700 in it . So we start working the numbers and everything and the waiting game began . After a couple of hrs he mention to us if we had to do some errands to go ahead and do them , I told him clearly if we leave and someone else's starts looking into that truck what would happen . He said nothing you guys are the first ones, go ahead and do your errands and I'll call you guys as soon as we get the approval for the bank . We leave but no call , after 1 hour I called him and he said " sir you got aprroved I already washed your truck put full tank on it as well go ahead and come pick it up . " when we got there 20 minutes literally took us to get there after that phone call , someone else had already bought the truck.Then Tony comes with some manager and the manager said sorry I couldn't aprroved you , you guys needed 9,500 down to take it , I said well how did you know if I had the down or not and they stay quiet so we left . Really bad bad experience and they didn't want to honer us another truck or even help us with a car or something . Never again will I buy from toyota in Pharr , really disappointed in them all . Waste of gas waste of time , plus my wife got super sick after that . Antonio Garcia should have been more honest since the beginning and not made us go over there for nothing . read more

Toyota - Car Dealers Near Me - Pharr, Texas

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Called Toyota to ask if I needed an appointment due to getting a nail on my tire, they stated I did not need an appointment and I could bring in my car whenever. I took in my car around 9am they told me it was no problem that I didn't have an appointment, and that I could take a seat in their waiting area. After 2 and a half hours with no updates I asked my service member for updates and he stated that he still needed to check my warranty to see if I could get a replacement. 2 more hours go by and I still have no update on my car, finally at 1pm my service member informed me that my car was ready and gave me sass and attitude when handing me my invoice saying that my car required expensive tires. Love Toyota, do not like Toyota of Pharr read more

New management, same trash service. Service advisors are the worst, never answer calls or text. Mechanics are overwhelmed and pass on to the next vehicle. TAKING BOTH MY TOYOTAS SOMEWHERE ELSE. read more

Purchased our last 5 vehicles at Toyota of Pharr, and Travis Moss got it done for us! He is an honest, hardworking good guy. I am a loyal customer...Thank You! read more

Terrible experience. Came to look at a car posted online and the car wasn't even lot ready. Car needed alignment, oil change, and tire rotation and balance. Dealership made us wait 5 hours in order to test drive vehicle again. Then it came down to negotiating and we agreed on the price of the vehicle, just for the rug to be pulled from under us. We were then told we couldn't buy the car at the price we agreed on although we were notified that everything was final and no additional fees would be added. I am not happy about this experience, especially for how far I drove to come see the vehicle. Terrible overall customer service with zero regard to doing business the proper way! read more

GLAD OUR VEHICLE WAS NOT PURCHASED HERE! Definitely not 5-star Toyota of Pharr/Frank Smith I remember. For a car, they were giving us an 8.99 % rate, without checking credit and stating that was what the bank would only approve for... Hmmm ... and starting prices of vehicles were...Hmmmm.. went to another Toyota dealership and they were offering a 5.99% interest rate and prices of vehicle at msrp price. WAY BETTER. If I would of boughten the car at Toyota of Pharr I would of left with a "used 2024 Camry XSE" for $45,769.90 at an 8.99, with a monthly of $752.00 for 82 months. GLAD WE TRIED OTHER DEALERSHIPS. My family and I won't be returning to Toyota of Pharr. Disappointed. read more

Don't bother with this place. I met with a sales rep and told him I had to use the restroom and would be right back. When I returned the sales rep was gone. Suddenly a sales rep named "Cisco", short for Francisco, came up to me and seemed like a nice guy at first. I told him that so far I had preferred the Lexus GX as I just test drove it but wanted to test drive a Toyota RAV and the Land Cruiser. He lied and said that they didn't have any RAVs and the Land Cruiser was just a demo not for test driving. I spoke to the sales manager and he said they had Toyota RAVs and would be happy to allow me to test drive the Land Cruiser as thats what its for. Stay away from Cisco, he is a liar and doesn't want to help customers just because they may or may not purchase a Toyota. That's why I was there, to see if the Toyota was better than the Lexus GX, if it was then I would have bought it. read more

Worst service... paid for an oil change, fluids were not topped off, tires weren't checked, very disappointed, having to take my car to Discount Tire to get tire pressure checked! read more

The Service Director said to contact him, and I tried. He did not answer and did not return my call. However, Loving Toyota of Lufkin was happy to have my business and got me in quickly. Toyota of Pharr needs to do better. read more

This is not an "opinion," but "fact." I was interested in a pre-owned 4x4 Tacoma. This particular vehicle was leased, and had less than 12k miles. I contacted Richard in sales to ask why a vehicle that had ALL the required maintenance done (according to Carfax) with such low mileage did not have a Gold, or even Silver certification. 5 minutes later the sales manager called me and said it passed Toyotas 160 point checklist, but sometimes they don't certify them to "keep the price down." I said, "so you're telling me a vehicle qualifies for a 100k miles warranty, but you withhold that warranty to keep the price down?" He answered "yes." I asked him if Richard told him my brother was the sales manager at Autonation Toyota for 13 years, to which his shaking voice said "no." I respectfully told him I happen to know what he's telling me is the biggest crock of horse "dung" I've ever heard. All I wanted to know was why the truck failed certification, which it obviously did. Run away from this dealership...as fast as you can. read more

So, we apply online for convenience and time efficiency, Bruno has no reply 6 hours later. Thanks

Not a good buying experience. I would strongly suggest you shop elsewhere! They told me that I would get a second key bob then they told me that they didn't have to since it was a used vehicle. They quoted a lower interest rate then what I actually got. read more

I live in Florida, and I had spent a few months looking for the Toyota Tacoma I wanted. I was looking for a specific year, trim package and color. I wasn't having any luck locally so I started looking online and I finally found it at Toyota of Pharr. I called and talked to Ms. Rain and she hooked me up with one of the salesman, Elliot Perez. I was nervous about buying online and out of state, it was new to me, but from the first time I spoke with Elliot, he was so friendly and professional and really eased my mind., Since I lived out of town, Elliot took the time to set up a video call and walked me all around the truck so I could see everything inside and out, while he pointed out all the features. It was just like being there. During the whole process, if I had any questions or concerns, all I had to was text him and he always got back to me in a timely manner with an answer. He literally sold me the truck over the phone and through texts. All I had to do was fly in, test drive it, and do the paperwork. He even picked us up at the airport, and when I met him, I already felt like he was a friend, because he took what i thought was going to be a stressful situation and turned it into a smooth and pleasant purchase. He really went above and beyond and I finally have the truck I've been wanting and I love it. Thank you Elliot! If your thinking about getting a new or new to you vehicle, go see Elliot, he will treat you right. Lori T, from Florida read more

Had an appointment for 1.5 days in advanced to test out a car here, drove an hour the day of just for them to tell me they loaned it out to another customer without letting me know. I had confirmed that the appointment was still on an hour before taking off to the dealership too. They'll scam and lie to you to get you on the lot and try to show you other cars. Bless your soul if you have to do business here. read more

Lies is all to say.....Lies, Lies, Lies. Do not purchase from untrustworthy dealership. Car dealers are notorious for being liars, but this place has a service department thriving off lying and price gouging. read more

If you want to throw away money bc of their lies then go for it. They upsell their vehicles by thousands and claim it's "legally binding" MSRP. Then they low-balled my trade-in. Refer to any true MSRP website like KBB and you will see how corrupt their prices amd offers are (in the thousands). Refuse to pay $650 for a catalytic converter cover when the true price is $150 according to Toyota's own website. Def. NOT going to pay $400 for a tube of "protection" liquid. They claim their prices are bc they're in the retail business and need to make money. Not at my expense. Find another shmuck. read more

Great customer service. Agustine was a great help in the process of purchasing my Tacoma. He was courteous and attentive. Thank you Agustine for all your help. read more

My experience buying my dream car, a Toyota 4Runner, at Toyota of Pharr vs Mike Shaw Toyota in Corpus Christi is better explained in this clip https://youtu.be/Nu3x5SZrMHo Martin, Manager & Jay & Brandon, Salesmen were great! From the moment we walked into Mike Shaw Toyota, we were greeted excellently... they knew we were coming and it was my birthday... and greeted me with a birthday cake! Plus, gave us a GREAT deal! The 2.5 hour drive was well worth it! MIKE SHAW TOYOTA ROCKS! read more

Toyota - Birthday cake greeting for me by Mike Shaw Toyota personnel - Car Dealers Near Me - Pharr, Texas

I bought a vehicle at Toyota of Pharr. The salesman told me to bring the truck later because the crew had to detail my Tacoma. A week later, I took the vehicle. I left things in the glove compartment and in the middle of the seat. I had my phone charger, a hard drive with important information I forgot to take off, and other valuables. The salesman should have told the detail crew that my vehicle was just a regular detail wash, and they threw away all my things. My hard drive was worth about $125. I went back, and nobody knew what happened to it. I called the store several times to talk to the general manager but have not reached him. read more

Arrived 10 minutes early for my scheduled "oil change" appointment. Eddie, the Service Advisor, walks out to my vehicle & says, rotate the tires, I reply, No, just an oil change. He tells me it's $89! I told him it was $60 a couple of months ago. He replies, yes, it's gone up! I gave him their coupon for $10 off which he seemed totally aware of the offer. How do you justify a $30 increase in a oil change??? Advised him I would not be back to have my 2015 RAV4 with 20,142 miles serviced again. Complaint reported to AG office. Had to "unsubscribe" to the EMAIL reminders of my appointment. They sent at least 2 emails every other day for a solid 7 days! DO NOT GIVE THEM YOUR EMAIL ADDRESS read more

I will forever recommend the sales department, and have since July 2021. Have even purchased 3 cars between July-March. However, I absolutely will never recommend the service/parts department. Looks like I'll be finding another Toyota nearby to get work done. Twice now have taken vehicles in to be worked on and have gotten nothing accomplished. I have a recall currently on a car that was sold to me- with an active recall- have had an appointment set for weeks, show up at 0700 on a Saturday morning, sign for the work to be done, sit for an hour, AND THEN am told they don't even have the part. Where is the accountability for dropping the ball? Why wasn't I told yesterday? Why did we sign for the work to be done? Why let us sit for an hour? So, I can continue to drive my family around in a car that can mess up due to the recall even longer. Now, they'll call us when the part comes in. Was it even ordered? On the last car; they said they'd call us when the part came in, and never called. This service department is an absolute joke. read more

The cars themselves are decent. The people are okay. Some need more people skills. The fees are the worse! $172 for a diagnostic! Doesn't matter if it's as simple as fuel cap malfunction! Also, fuel cap is $52! read more

I just took our 2011 Sienna in for service and told them I was waiting at the dealership for the work to be done. I was told it would be less than an hour for the oil change and tire rotation. After 45 minutes the service rep came to me and had a list of at least 4 additional things they found to do to our van including showing me the cabin filter that the service tech said needed changing (which means it was being worked on). I said I just wanted the services I brought it in for. After waiting for another 45 minutes I went looking for my service rep, who apparently wasn't there. The rep next to him found my service ticket and key fob on the first guys desk - just sitting there. I would probably still be sitting there if I hadn't gone looking for the rep to find out what was going on. Maybe this is what they do to you when you say you don't want them to do the extra work for you. read more

Toyota of Pharr service department is horrible. We took our truck that is still under warranty and left it over night so they could start working on it this morning. No one will call us back about status. We have left 5 messages and called the service manager and of course only got his voicemail. They to to fix their service department badly! read more

This my second scheduled maintenance on my 2015 Silverado and to say the least, I was very bothered by the turnout. So I called ahead and set up an appointment which I was told by a representative was the earliest available (10:00am). I show up at 9:45 and decide to wait for the truck since Patrick (service rep) told me it would take around 1 to 1.5 hours for completion. So I take a seat and enjoy my phone for a good hour without any update of where along my truck is on the service line. After a solid hour and a half, Patrick approaches me and tells me they will start on my truck soon. I was very surprised about his update when i was told I should be out in about 1.5 hours. So I get up and walk around the dealership to vent a bit and watch some nice vehicles outside. Did this for about 20 minutes before I run into the area where they have the vehicles waiting to be serviced and to my surprise, at exactly 12:00pm, my truck is still untouched by a technician. ....oh boy, was I bothered! So I walk inside the building, and look for Patrick who is headed my way and tells me my truck is next.....after TWO HOURS from my appointment!!! So I really didn't have any option other than wait and not let my morning become spoiled by poor performance from this department. Finally got my truck back at 12:31pm. (Amazing job by the technician who was probably rushed to finish my truck). All I got from the rep was a "Sorry for the wait" half fast apology and my keys.... I know there might be reasons to why this whole situation went south, but me (also as an employee myself) can make my customers feel at least aware of what's going on by keeping them on the loop with spontaneous updates, letting them know they weren't forgotten in the process. I wished I would have done my Yelp homework before purchasing a vehicle at this dealership. I included a picture of the time I got my invoice as proof.... Hope someone cares enough to read this review and give me some type of response. read more

Toyota - Got my truck back two and a half hours after my scheduled appointment. - Car Dealers Near Me - Pharr, Texas

Horrible service. Had my Toyota Care appointment to tune up my car, including tire balance and rotation. Drove 2 miles to next location, the tire was flat within 4 hours. No spare provided in Toyota Corolla Hybrids; Toyota provides only off-brand Fix a Flat. Used Fix a Flat to get to the closest tire service since Toyota was already closed for the weekend. The next tire place said they would not repair a tire that had off-brand Fix a Flat in it, had to buy a new tire. Took car back to Toyota asap, Toyota refused to reimburse for tire, which had fallen flat immediately after leaving their service. And tried to sell me another new tire and wheel for a spare for a total of more than $350, or said I could buy more of their off-brand Fix a Flat as an emergency solution, even though I was told using it made the tire unrepairable. I was told this was not a good idea by two other tire services. Do NOT recommend. read more

Brought my 2014 Prius in for its 5k service. Here's what went wrong: 1- Failed to rotate tires but claimed they did, in writing. I had marked/numbered each tire thanks to advice from other Yelpers. 2- Fell behind schedule nearly 2 hours 3- Failed to call when service was complete. 4- Failed to wash car properly twice. 5- Stunk up the car with disgusting artificial air freshener when they said they weren't doing anything interior. 6- Left bits of debris from a rag, blocking view of the speedometer. 7- Left red stains on front passenger floor mat. I left very frustrated. They didn't apologize for anything and did not offer any gesture of good faith after this terrible experience. Since they failed at nearly every task I could see, I worry that they also bungled work performed under the hood. I find it suspicious that many of the positive Yelp reviews here are by people with no other reviews. Also funny how FST only has responded to positive reviews thus far. I would love to get a response (and perhaps a replacement floor mat). ********UPDATE 10/31/14*********** The morning after I wrote this review I received a voicemail from James Lott, (service manager?) who was very helpful. When we spoke he apologized for what had happened and said he's working hard to turn the business around. He also graciously replaced the stained floor mat which I really appreciate. Actually he sent a set of four mats. Thank you. read more

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AC stopped working in my Sequoia. Took it in to get a quote for repair. The service dept said my AC needed to be completely replaced and quoted me over $3000 repair costs. No way did I believe this. Took it to an independent AC repair shop in McAllen and it cost me $300 to get the condenser replaced. Toyota of Pharr is a complete scam. Would NEVER go there again!! Would rate them a 0 Star if it was available. read more

Called them twice, seeking a $150 part. On the first call (Friday) the clerk "took a message with my phone number"; no call back. Today (Monday) the Receptionist says, after holding, "Im not allowed to give you the number to the parts counter." WTH? The website lists the parts counter number; but she doesnt even know if its the right number. I guess theyre doing so well they dont want my $150; ill order it from somewhere else. EDIT: I emailed them yesterday to "discuss the issue." They havent bothered to email me back. EDIT: Day Two of no response. Maybe one star was too many... read more

All the time super bad service , but is my fk .. more near to me option , service welcome horror and pls don't ask nothing about you're car because you get a bad face , I hate this place !!! read more

I just bought my second Toyota 4 runner. Great customer service. Will continue buying from Toyota of Pharr. read more

Toyota - Just bought my second Toyota 4 runner today! - Car Dealers Near Me - Pharr, Texas

Worse service, ever. Appointment is at 0700. No adviser is there. Full bays of vehicles, no one shows up to work on time. Why make appointments at 0700 if your employees do even show up on time? So unprofessional! By 0700 advisers would already have the vehicles prepped and ready to go. At 0730, "Eddie" the horrid adviser decided to call and ask what my 4RUNNER needed. He asked if he should just change my breaks like I am a damn mechanic. Seriously? Do your job! There was one young gentlemen there who did show up prior to 0700 and he tended to my vehicle even though he was not my adviser, as 7ppl bombarded him. This dealership should not even affiliate with Toyota, such a disgraceful disappointment. I would not recommend this place at all. Overhaul your team. read more

I have warranty and windshield insurance yet that seems pointless when neither want to fix an important safety feature on my vehicle. I've had multiple people tell me they'll call back and nobody has followed through. I'm very disappointed! read more

It was an oil change for my 2016 Tundra. Included was suppose to be the 10 point inspection, not done nor were the tires rotated. Poorest Toyota dealership service I've ever had! read more