Tip: Call roadside assistance. It's a better experience than filling out a form online. I have used Toyota Roadside Assistance with my current vehicle twice. The first time was in October 2023. The second time was a few days ago. My first experience started off horribly. This second time was better. I like the improvements with this service. With my first experience, I got a flat tire in downtown Markham. I was on the 407 and proceeded to exit at Warden Avenue. I was hoping to hit a parking lot, but it sounded like metal was hitting the ground. I pulled off onto the shoulder that was fairly wide. I called Toyota Roadside Assistance. My car does not come with a spare tire. It's considered a newer model. I waited nearly two hours for what I thought would be a tow truck based in Markham. This guy was from AA Roadside in Oshawa and ultimately arrived in a Subaru Impreza. I was not impressed. I had to contact Toyota Roadside Assistance to get a real tow truck dispatched. Perhaps the tone of my voice speaking with a lovely, professional woman on the other end caused dispatching Success Towing instead. Three minutes after I hung up my phone call, a man from Success Towing called and asked me a few questions. He had a calming voice that was wonderful. It took maybe fifteen minutes for this tow truck to get to me. Yay! This man was awesome. He told me to grab my important items and led me to his tow truck. The back was spacious and comfy. He then let me know that he'd spend a bit of time hitching my car to his tow truck. I appreciated his communication with me throughout this ordeal. He also took a photo of my shredded tire and let me know what damage I had. The tow to my dealership was smooth. It was my first time riding in a tow truck. He got my car unhitched and moved it into a parking spot. It was quite the skilled feat. He then drove me to the service area. He was thorough and the best under the circumstances. My recent experience was also a flat tire. I was driving on Denison Street in Markham. My car sounded funny. I pulled into a plaza. Sure enough, I had a flat tire on the back tire on the driver's side. I called Toyota roadside assistance. You have the option to fill out an issue online or call to speak to a human. I did the latter. Giving the woman my phone number brought up my car's vehicle ID number, model, and colour. Yay! I was given an estimated time of 58 minutes for Reza, the tow truck driver from Norman Towing, to come. It was 5:38 pm. No Reza. At nearly 6 pm, Toyota Roadside Assistance texted me for status. I replied with a 3. No service vehicle. I got another text message. It said that the tow truck would be there in 48 minutes. Horrific! I immediately got a phone call from another woman from Toyota roadside assistance. I was deflated waiting another hour for hope. She let me know that she got another tow truck driver from Norman Towing to get to me in 13 minutes. So much better! Norman Towing is based in Thornhill. It's next door to Markham. I like that Toyota gives you the name of the tow truck driver. Massoud had arrived. He was a man of few words. However, when he spoke, his words were meaningful and made them count. I said hi to him. He nodded. His first words to me: Don't worry. The reassurance was nice. He took photos of my vehicle. He then skillfully moved his tow truck and then asked for my key fob. He carefully drove my car onto the ramp of his truck with a ton of care. He secured my car down. He then said that I could hop into his truck. Climbing up it was not graceful, but I made it! It was cool being high up in his truck. He skillfully made a left turn onto Hood Road, which isn't exactly a wide street for a long tow truck. He did it with a ton of precision that I appreciated. It was nice being driven to the dealership. He said that he would unload my car as I spoke to someone at Toyota. Doors to the service area were closed. I had to go to the used car entrance and got the most helpful woman. She got me the form on an envelope to fill out. My key fob went into the envelope, but I got help from the lone person left in the service area who was equally as helpful. Massoud came into the used car entrance and handed me my key fob, which was key (punny) to put into the envelope. I thanked him for his help. I made him smile. i wished him a great evening. He did the same in return. Although the first tow truck driver never showed up and I don't know the reason for his no-show status, Massoud made up for it. He is a quiet, skilled professional and is exceptional at what he does. I am grateful for his help. I was pleased that Toyota did not dispatch AA Roadside. It was horrible. Escalations are excellent with roadside assistance in both cases. An improvement would be wait times and communication on why a tow truck failed to show up. (305) read more

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This is the worst customer experience I have had in my life. I had a flat tire about 8pm. I called Toyota Roadside. They said they will be here in about 45 minutes. I waited for about an hour and a half and then I called them to get an ETA they told me it was going to be another 2 plus hours. They only use one tow company and they for some reason are not going to be able to make it until after 11:30 at the earliest. No call, no heads up they were just going to have me wait. I felt like I was dealing with a cut rate discount roadside company. It is almost comical that while on hold it talks about their goal is to provide an excellent customer experience. If you have Toyota roadside, I would reconsider or get a back up, because you can not count on them. read more

On Thursday I purchased a brand new Toyota and yesterday I unfortunately ran over something in the road that sliced my tire wide open. I called their roadside assistance and was immediately told that I am not covered and when I explained to them that every Toyota is covered for 2 years or 25,000 mi. The woman had no idea what I was saying to her and escalated me after a 20-minute wait to another individual who told me that the phone system was having issues and she would need to hang up with me and she would call me back in 5 minutes. I don't know why she couldn't have just transferred me but I hung up and immediately called back and got someone else who was willing to help me.. The woman who told me she would call me back. Never did. And the woman I got the second time told me that I'm not in the system because of how new the vehicle is. Despite me telling the previous individual that I was betting that would be the case. She was just completely annoyed that she had to deal with me. Once I got it all straightened out I will say that I had a company reach out to me in about 10 minutes and was extremely apologetic that it may take them up to 45 minutes to get to me because they were 25 mi away and stuck in traffic, but I was fortunate enough that I ran over whatever I ran over in the road three houses away from my house so the vehicle was parked in my driveway. The only reason I didn't change the flat out myself was simply because I was working from home and would have rather let a service that I was provided after purchasing a $60,000 vehicle, do it for me instead of change into workout clothes and get sweaty and dirty myself. read more

I see that a number of people here have had experiences with this service that weren't good. Today was my first time using the service and I have to say my experience was very different. Absolutely excellent. Got a flat on my way home from work. Actually did make it home and called. Brad the service provider was here within 25 minutes. Pleasant, efficient, gave me some tips on my car. Even gave a jump to my daughter's car while he was here. She's at college and I neglected to drive it enough. Overall delightful. Sorry to hear others haven't had this experience but based on the level of service I received today, would definitely recommend. read more

Don't pay for this. They just use AAA but charge way more and have a $94 cancelation fee which they charge even if the AAA tech can't do the requested job. Just buy AAA which is cheaper with no cancelation fee read more

It's a scam. They use this to bump up their sales. Called a towing service for flat tires, after two hours no one contacted and had to cancel the request. I wonder why they even call it an emergency roadside assistance, does Toyota understand the meaning of emergency? Shame on you guys! read more

I requested roadside assistance and they asked me to wait for over an hour, then they told me that there was no agency available around the area. That's okay since they asked me to find any private one for help and submit the claim for reimbursement later. I tried to submit the claim online later but some information I am not very confident with, so I called them for clarification. An agent named Holly received phone call and I even did not finish my sentence, she interrupted me rudely said I'll transfer you. After transfer, I waited for 5 mins, then they hanged up my phone call! I did not understand read more

Toyota roadside assistance is a scam. They overcharged me ($121 for a jump start) and didn't send me an invoice or receipt of the charge to see exactly what the extra was for. When I called about it they said they would contact me back. It has been more than two weeks, haven't heard back from them. Do not recommend. read more

Request to change flat tire in downtown Toronto. Arrival estimated for 77 minutes! Service tech delayed by additional 20 minutes, but showed up at the wrong address. Toyota rescheduled for 50 minutes. I called CAA, applied to renew my membership, they transferred me to a service desk and 15 minutes later the tech was changing my tire. The Toyota Roadside Assistance tech arrived just as I was leaving the site. The Toyota phone rep was friendly and very empathetic. The quality of the service was poor and of no value, because I was forced to pay for another more reliable service. I can't imagine ever relyting on Toyota Roadside Assistance ever again. read more

I would give negative reviews if I could. Brand new Tacoma, barely a month old ended up in a ditch after hitting some ice. Called roadside assistance, spent 30 minutes for them to try and figure out my location (I live on a back country road and the person was not understanding that there are no cross streets or intersections) only for her to tell me they refuse to come get me and that I should call 911. I didn't need 911. I needed a tow?! I would like to add that while I wasn't hurt, I wasn't able to exit my vehicle from the drivers side because it was in a ditch. What isn't he point of roadside assistance when they literally have no one to come get you. Just so you know this is now my second hour on the side of the road in a ditch, with no help from Toyota Roadside Assistance read more

I called them for lockout service and called them back less than two minutes later to cancel. The lady told me there was a $79.0 cancellation fee that I was not told about while placing the order. I will never use them again and will spread the word to people that I know to never use them, ever. read more

Horrible horrible horrible service they need to remove whoever is working for toyota road side and get a new company bc this is absolute garbage. They wasted 2 days. Charged me and never came to pick up my car with was unable to drive needed towing. Never apologize never called back. Called them at 10am up until 6pm non stop and they kept making up excuses of why I'm still waiting for the to pick up my car. Just straight left us never came nothing. Than I called next day to ask am I still getting my car towed I'm still here. They than tried charging me again. Never provided services the first time and wanted to charge again. Than I had enough of wasting 2 days doing nothing but waiting for them. I ended up saying never mind bc at this point I don't trust you guys You just left me here made a bunch if excuses. After all that Toyota roadside tried charging me a cancelation fee. So on top of them not providing services and not wanting to refund me, they wanted to change again and than charge. Cancelation fee. This is just a joke. Buying a new car we should have at least peace of mind we are going to be receiving what they promise that left and just a horrible experience and service. Honestly this company needs to be taken away put a good responsible reliable company that will actually attend us when we're stranded. Endometriosis should fight for this. We should be provided. Good service for being a loyal toyota buyer not this bullshit. read more

I was scheduled for a tow truck to arrive at 3pm. I waiting 2 hours, still no tow truck. I was not at home, so waiting was more onerous. They said they could reassign to a new tow truck provider. I would have to wait 90 more minutes. I had scheduled an appointment with Toyota service and had to change that appointment 3 times. I give up. I am going to schedule with AAA. They keep their schedules. read more

I got a flat tire late one evening. I called, they asked if I was safe and I noted that I was on a very busy highway. She told me they'd mark my request as priority and someone would be here within 75 minutes. 3 hours later and I'm still waiting.... next time I will use AAA or AllState. read more

terrible experience. called at 6am and was told a tow truck would come within 2-3 hours. I started to follow up with them after 3 hours and kept being told different ETAs. 15 minutes turned to 45 minutes then 15 minutes again. after 6 and a half hours I was told the car was already picked up. yet the car was still parked where it died. after a few attempt car ended up starting so we decided to drive it to the dealership. what a waste of time. and I was on top of them constantly and constantly being lied too. horrible experience. read more

If available, get ANY other type of roadside assistance. Multiple occasions I have been told that a technician would be dispatched within 90 minutes, only to be called after 90 minutes that the technician is not actually able to come due to this/that and the other. They will also suggest that if you are in need of immediate service which they are unable to provide, to go ahead and get your own and that you will be reimbursed. Unfortunately, they don't reimburse you in full and their member relations department is only available via email so there is no one to speak with regarding an explanation of the incomplete reimbursement. If you speak with customer service, they will explain that they cannot see the details of the reimbursement case and advise you to "just keep emailing them." read more

When I purchased my car, one of the benefits the dealer pushed was the Roadside Assistance. Roadside Assistance was supposed to be 24/7 and no cost. When you buy a car features and benefits come into play (or why push them anyway). I live in a smaller town so the nearest dealership is a little over 40 minutes away. I purchased a 2021 C-HR and it only has 2,239 miles on it (again, small town). While driving to the store, a warning on the dash told me to stop driving immediate and to contact the dealership regarding low oil pressure. I call the dealership and they refer me to the Roadside assistance. I call and they put out a request for a tow truck. A little over an hour later I call to follow up. No truck yet. Twenty minutes later they call me and tell me they have no one in network and that they found a company that would tow my car to the dealership for $540. Ummm... what!?? She did tell me I'd have to submit my receipt to be reimbursed but I do not have a credit card nor do I have 500. She just kept saying "yes ma'am, I totally understand. But the only company that would do it is out of network." I ask if she can resubmit to see if an in network would pick it up. She did. About 30 minutes later I get a call saying they got a tow company that would take the job "unfortunately it is an out of network provider and they are willing to do it for $560"! (What!?!?) so I tell the guy that called I can't afford that, the service department is closed now until Monday so can we just resubmit and see if we can get an in network person by Monday." The guy says sure. Monday morning at 5:40 am I get a call saying "we have a tow company willing to take your car to the dealership, unfortunately they are out of network and they are requesting payment of $330." I tell ask her why there is no in network people available and she states (whether intentionally or not) that "there were no in network providers near me." (Seriously!?!? What the heck!?!?) I again said I can't afford it if reimbursement will take more than 10-14 days. She said that I can file the reimbursement online Immediately to expedite it but it would still take at least 10 days. She gave me the website address progressiveroadside.com and a phone number for progressive to file reimbursement. I said fine (I'll have to figure out finances to make it work). So the tow truck comes ... it's 341 due to some convenience charge (I know it's only 11...but when money is tight that's a lot). My car (which I feel shouldn't have to be getting fixed in less than a year and with less than 2,300 miles) makes it to the dealership ... and with COVId there is no ride along so now I get to figure out how to go get my car 40 minutes away. Reimbursement time. I go online. I can fill out all the info but the policy number and it won't submit it to me without one. So I call Toyota roadside assistance back to get the info. I choose the option for claims and a recording states a mailing address I can send it to.... I go back to main menu... and the only other option that made sense was to start a claim... and I figure if I can talk to a real person they can transfer me to what I need. I get a real person, they say they can't help me (even though a start a claim person was the one who gave me the progressive site), and transfers me. No answer and it reverts back to the main menu, I tried again. This time when they tried to transfer me the line sounded like it got picked up and then a dial tone. I call again and just call regular customer service. I get transferred again and it sounded like someone picked up but then silence (this one would have allowed me to have a survey at the end of my call and I was VERY excited to complete that one) but it never did anything for about five minutes, so I called the progressive number that I was given along with the website, and they were super helpful. They told me that Toyota claims were through mail. (Ummmm... what!? Why would Toyota have given me a web address and phone number for progressive. Now I am even more frustrated. I wouldn't blame the dealership (unless they were aware there were no in service providers) but definitely Toyota because Roadside assistance is one of the features that they regularly advertise for their new and certified used vehicles. But to advertise No cost towing is false because no where in the advertising does it mention that there is a potential reimbursement process... they should also share that they contract out to providers and that they don't have their own designated providers... and if there is a list of providers, they should make dealerships aware of where there may be a fail in service. I also didn't appreciate the run around to figure out reimbursement process either. read more

Avoid. Had punctures in 2 tyres at once. Had to wait for the recover vehicle for almost 5 hours. And that was within the Greater London area, not some remote country side. read more

Not only was this the worst customer service experience that I have ever had, but after several attempts to reach someone to provide feedback, I was looped back into the phone tree on (more than 5 occasions). Toyota Roadside Assistance needs to be held accountable for its lack of quality care. At this rate, I would not even provide any stars. I had made an appointment for Roadside Assistance 5 days prior so that my local dealership would be available and ready to receive it. When I received notice that my assistance was on its way, I timed it so that I could be ready at my car, along with coordinating an alternative ride to the dealership. Only to find out that when the "estimated wait time was zero", and 20 minutes after that, I was told by a customer service agent (whom I had to call through the phone tree) that the tow service assigned "dropped" me. Although I was frustrated, I let it go. Only to wait another 2 hours to be assigned two more times, and get dropped. What is the most frustrating part is that the communication system that they send you is not accurate AND that even when your service provider "drops you", as a customer you have no knowledge of this until YOU follow up. As a consumer, I love Toyota, but this service and experience needs to be better. IT HAS TO BE BETTER. I lost a full day of work wages due to the poor care and communication of their Roadside service, which from the look of this page a lot of other people share this view. Separately, I have attempted to call Toyota to provide feedback so that this experience does not happen again, to anyone. Please reach out to the Toyota Customer Service 800-331-4331, listen to provide comments where they can take down your feedback. They can also connect you directly with the actual Toyota Roadside Team. read more

I tried to use it today for the first time when a tire went flat on the highway. The first woman who answered couldn't find my VIN number and said she would put me on hold. Instead, she put me back in line as an initial call, so got another woman came on the line and, again, said she couldn't find my VIN number after I gave it to her twice. I told her I could give her my member ID but was told they couldn't look it up that way, which is ridiculous. I was losing my patience when the Connecticut ODT knocked on my window. The guy was awesome. He changed my tire in a jiffy, and I was on my way. Now I have to write a letter to the president of Toyota as I effectively don't have Toyota Roadside Assistance. read more

Obtuse operator, charged us for a tow service we did not receive. Terrible rip off. We sought redress in 3 calls, only to get some more jerking around and an invitation to call again later. read more

I purchased a 2021 Venza Limited in April 13, 2021. Because I was told that I would have a year of free Toyota Roadside Assistance, I cancelled my AAA membership. Five months later I ran over a huge bolt and got a flat tire. My car was not drivable. I pulled into the nearest available space, which was a crosswalk. I pushed the SOS button in my car expecting to be immediately connected to help. After 30 minutes of listening to loud screeching music, I finally got a representative on the line. He took my information and then sent me a text informing me of a 55-85 minute wait for On Point Assistance LLC. After 60 minutes, I got a phone call from a tow truck driver who told me he couldn't find me, insisting that he was in the right place and that I must be in the wrong place. I had not moved away from my disabled car. I told him I was standing on the sidewalk by my car with the hatch up and that I did not see him anywhere on the small street. The phone conversation got heated when he continued to accuse me of being somewhere else and then he hung up on me. Seconds later I received a text saying that my service call was cancelled. I was frantic by then because I have a severely disabled husband at home who cannot be left alone and his caretaker needed to leave. At this point I had been trying to get help for 90 minutes. I called the service station, On Point Assistance, and was told that they would not come out to help me because "I had used foul language." This was completely untrue. I hit the SOS button again, waited another 20 minutes to be connected, and spoke to a female agent. She called On Point Assistance on my behalf, but then called me back to say they refused to help me. She promised to find another service provider and would call me back to let me know the details. She NEVER called me back and NO ONE ever came. By the time 2.5 hours had passed from the beginning of this ordeal, I was panicked. I needed to get home but if I took an Uber I would have to leave my brand new car abandoned in a crosswalk in a sketchy neighborhood. Finally I called my son at his workplace. He has a AAA membership and arranged for AAA to come out to help me. AAA came out promptly and changed my tire. From the time the call was placed to AAA until I was back on the road was 30 minutes. The time previously spent trying to deal with Toyota Roadside Assistance was almost three hours with no resolution or assistance. It was a horrible experience from beginning to end. I rejoined AAA the next day because I am too fearful to ever use Toyota Roadside Assistance again. One reason I purchased this car was because of my faith in Toyota and I felt safe buying from this company. I am a senior citizen with a disabled husband and I need the reassurance of dealing with a company that is reputable in ALL ways. Unfortunately I learned the hard way that Toyota Roadside Assistance is not reputable or reliable. It would have been disastrous if my disabled husband had been in the car with me. I filed a complaint with the regional Toyota corporate office in Massachusetts. I will sum up that experience by saying that all I got was a runaround. I did not receive an apology or any sense at all of being a valued Toyota customer. I was basically told that this matter was not their responsibility. I'm not letting this matter drop. I hope I will eventually be able to amend this review to say that Toyota finally did the right thing by apologizing and reimbursing me for my AAA membership. read more

The worst service ever. I've been waiting for 5 hours on my car, they were supposed to bring a towing company to pick me up. Now they are saying they didn't have a confirmation from a motor club company I guess 3rd party! False advertising, I have full platinum coverage , the highest coverage, I don't get any service, 5 hours now waiting now they saying it's going to take more time. I guess I have to spend the night waiting on the car. Do not purchase anything from Toyota road side assistances. They are a big scam and anything they write on those papers , you will never get service for. I will be suing them personally for false advertising and false service providers on their website. They are not who they say they are. Be careful because anything brakes on your car you are on your own. Update at 10:00 pm at night , no one came to pick me up or fix the issue, I had to take care of everything myself. This is the type of service they provide. read more

They should change the name; "Toyota" Roadside assistance was the closest tow truck. The driver had no clue (His admission) about hybrid vehicles. Long story short, we had to get the vehicle to 3 different dealers because the closest one to the dead vehicle wanted us to leave it for 30 days. The second Toyota dealership said they would help, but pulled the rug out from under us. The 3rd was awesome and sorted us out in a morning. We were told to submit a claim for the rental car, but when we did we were told to dubm the dealer invoice and the receipt. When we did as asked, we got this as a reply: We received your request for reimbursement for vehicle rental and fuel costs. Our Client Services Department confirmed these expenses are not eligible for reimbursement through roadside assistance. Please reach out to your dealership for inquiry on refund for your vehicle rental and fuel costs. As well, we have provided you with Toyota Customer Service number. 888-869-6828 - Option #4 Kind regards, So much for customer service ( pretty sure I paid for the privilege) read more

I had a flat tire. First the Roadside assistant driver could not change the tire because the key was not there, I was told to have the car towed. The towing service never actually towed my car. I spoke to three representatives, requested a towing service twice. I haven't heard back, so I called back. They told twice that the service has been completed. Then they told me my car could not be towed because there was no tire key. After an argument, they finally reached me and told me that towing had been initiated, but I had already ordered AAA. read more

Worthless. On 2 occasions they have sent out an individual who did not know how to assist my daughter with changing a tire. Have had to call AAA, their guy changed the tire in 10 minutes. My daughter has been stranded for many hours waiting for Toyota roadside service, they can't even give a realistic arrival time. Recommend you transfer roadside service to AAA. read more

Absolutely the worst. Left me stranded twice. Once in the middle of the night for 4 hours saying the driver was not picking up the phone when in truth no one called him. Never, never come within the time frames you get on the phone. AAA only next time. read more

On June 18, 2021, while returning home from a trip to Texas, my wife and I, both of whom are 70+ years of age, were traveling west on Interstate 10 in Arizona, (closest town was 50 miles). The temperature was 119 degrees, when our 2020 Toyota Highlander Hybrid with 6,000 miles on it, quit running. It was almost 4 in the afternoon and I contacted Anderson Toyota in Lake Havasu. They told me to contact Toyota Roadside Assistance, which I did. They sent me a text for the information on what help I may need. While I was filling out the form on the text went blank and I could not continue. I again contacted Anderson who then contacted roadside non-assistance and had them contact me on my cell phone. They were able to find a towing service who was willing to come and pick up my car, however, we would not be allowed to ride with them in the truck. We would have been stuck on the interstate at 119 degrees. I asked the towing company to give me 10 minutes to find some type of transportation for my wife and me. Working with both Anderson and Avondale Toyota Dealerships (5 stars to employees of these dealerships) they were able to send a van out to pick us up from the Avondale location. This location was over an hour's drive from where we were stranded. After over two and a half hours of waiting and several texts asking if our tow truck had arrived, I was called and told the towing company had decided to turn down the tow. By this time the van from the Avondale Dealership was approximately 15 minutes from arriving. The roadside non-assistance said they would put it out to see if any other tow company would pick up the tow but it may take awhile. When we first had problems and had to pull to the side of the road an AZ Highway Patrolman pulled in a couple of minutes behind us. He had given us the name of a towing service in the nearest town in case we might need them. (50+ miles away). When the roadside non-assistance informed me that the towing company had, (after 2 1/2 hours) decided to turn down the tow I asked them if I were able to arrange my own tow could I be reimbursed? The agent said that I would be, but they were going to put out the tow on the computer and see if any other company would pick it up. I agreed that that was good and to let me know. I never heard back from them. We called the tow service the highway patrolman had given us and found a tow service that would come and get our car in about an hour. The tow service needed to be paid cash and was relatively expensive. I have not been towed in almost 50 years, so was not sure what was a normal cost for this service. I have a towing service with my insurance company, however, since I assumed that since the Roadside Assistance was the one that covered my new car it would be the easiest and most efficient. We were able to get the car to the dealership in Avondale, AZ just before 9:00 P.M. for a cost of $400.00 plus we had to end up spending the night in Avondale so they could check out what repairs were needed on my vehicle. When I called and wanted to file my receipts with the Toyota Roadside Assistance I was told they only reimburse $100.00. This is the worst service I have ever had the misfortune to deal with and I have used dealt with some real dandy organizations. HENCE I TRULY THINK TOYOTA SHOULD RENAME THIS: TOYOTA ROADSIDE NON ASSISTANCE read more

Aly was the best! She was professional and pleasant. Her first question was "Are you safe?" I would highly recommend Toyota Roadside Assistance....to tow truck arrived in 30 minutes! read more

Never had a complaint about my Toyota cars, but the roadside assistance sucks. Had to wait 4-1/2 hrs for the tow truck. When we complained, they said there was nothing they could do about it. I have AAA and have never waited more than 60 minutes for a tow. I was at a public parking lot and once work let out at 5pm, I sat there, the lone car, at night, until the truck showed up at 8:20pm. Will NEVER use their Roadside Assistance again. It sucks. read more

So crappy waited 3 hrs then they charged me 95 bucks fk toyota I hope they explode

First, it's very difficult to find the PHONE NUMBER for toyota roadside assistance, toyota.com/toyota-care doesnt have it, need to search google for a different page with same info except has phone # as well as a link 'click here to submit your request' Since after 2 hours no one available to take my call because "there's severe weather around the country" (never mind there's no severe weather where I am & the tow truck a mile away is available to jump start my car) therefore there is a longer than average wait time. I've so far waited 8 hours, did not even receive an email confirmation that my request was received - good thing a neighbor jump started my car for me otherwise I'd be dead waiting in 0 degree weather. Thanks so much for the awesome roadside non-assistance toyota! You can be sure my new car purchase next year will not be a toyota. Your service stinks & is not reliable. There should be a means that I can be connected to my LOCAL service which is not busy and available to assist me. I'm sorry if there's a large blizzard in 2 thousand miles away but there's no blizzard where I am & service stations are not busy, but doesnt matter because I have toyota "care" that is the most inefficient service on the planet. read more

On June 18, 2021, while returning home from a trip to Texas, my wife and I, both of whom are 70+ years of age, were traveling west on Interstate 10 in Arizona, (closest town was 50 miles). The temperature was 119 degrees, when our 2020 Toyota Highlander Hybrid with 6,000 miles on it, quit running. It was almost 4 in the afternoon and I contacted Anderson Toyota in Lake Havasu. They told me to contact Toyota Roadside Assistance, which I did. They sent me a text for the information on what help I may need. While I was filling out the form on the text went blank and I could not continue. I again contacted Anderson who then contacted roadside non-assistance and had them contact me on my cell phone. They were able to find a towing service who was willing to come and pick up my car, however, we would not be allowed to ride with them in the truck. We would have been stuck on the interstate at 119 degrees. I asked the towing company to give me 10 minutes to find some type of transportation for my wife and me. Working with both Anderson and Avondale Toyota Dealerships (5 stars to employees of these dealerships) they were able to send a van out to pick us up from the Avondale location. This location was over an hour's drive from where we were stranded. After over two and a half hours of waiting and several texts asking if our tow truck had arrived, I was called and told the towing company had decided to turn down the tow. By this time the van from the Avondale Dealership was approximately 15 minutes from arriving. The roadside non-assistance said they would put it out to see if any other tow company would pick up the tow but it may take awhile. When we first had problems and had to pull to the side of the road an AZ Highway Patrolman pulled in a couple of minutes behind us. He had given us the name of a towing service in the nearest town in case we might need them. (50+ miles away). When the roadside non-assistance informed me that the towing company had, (after 2 1/2 hours) decided to turn down the tow I asked them if I were able to arrange my own tow could I be reimbursed? The agent said that I would be, but they were going to put out the tow on the computer and see if any other company would pick it up. I agreed that that was good and to let me know. I never heard back from them. We called the tow service the highway patrolman had given us and found a tow service that would come and get our car in about an hour. The tow service needed to be paid cash and was relatively expensive. I have not been towed in almost 50 years, so was not sure what was a normal cost for this service. I have a towing service with my insurance company, however, since I assumed that since the Roadside Assistance was the one that covered my new car it would be the easiest and most efficient. We were able to get the car to the dealership in Avondale, AZ just before 9:00 P.M. for a cost of $400.00 plus we had to end up spending the night in Avondale for an added out of pocket expense of $181.37 for a total out of pocket expenses of $581.37, so they could check out what repairs were needed on my vehicle. When I called and wanted to file my receipts with the Toyota Roadside Assistance. I was told they only reimburse $100.00. This is the worst service I have ever had the misfortune to deal with and I have used dealt with some real dandy organizations. HENCE I TRULY THINK TOYOTA SHOULD RENAME THIS: TOYOTA ROADSIDE NON-ASSISTANCE read more

First city Toyota service center isn't same here like old days from customer service bunch of not reliable customer service unknown information, after they told me you had a nail in your tire but it's okay to drive, the next time will take care for free ! Really to be honest and true ! So I left close 1:30p originally it will be at 12:30p but it's was released from dealer at 1:33 pm at 1:46 I have a flat tire and parked in safe area waiting for a tow to perform a tire exchange from Toyota road service center it's a worst customer experience by text a x location from 1:46 pm I was waiting on them to get service from and it's one service from John towing service waiting at expecting 60-95 minutes okay I waited patience close by 3:17 pm I received a text from Toyota road service states that John will arrive shortly and then nope none show up, and I contact Toyota road service again we are so sorry about this inconvenience and will assigned a different tow service waiting another 45 minutes to 1:10 minutes receiving a phone call from towing service a said they have a flat tire as well, and again Toyota road service sent me another provider for do tire service and not lying to but it's was three others not one show up to relieve us yes none one finally someone show up and asked me if I need a help but it's was not from Toyota road service it's is my brother ?and he did tire exchange. As for me reference to service road I don't recommend it ! I don't this is just a tire and they took almost 5 hours waste an I was in good area but I think if I got stocked it in another place worst experience I had from city Toyota in Daly City and Toyota road service what a waste of my time I am very disappointed!!!!!!!!!!! Stay away from them for sure !!!!! read more

Been waiting for over 2.5 hours for them to even ASSIGN a road side company, they have called me 3 times, I've called 5 times. I got the flat at 10:30am It's 1:10, still haven't found someone to help me with my flat. I've called on my own to a local road side guy, spoke to him TWICE, ready to come they haven't called him, gave the number, now on hold AGAIN trying to find out why. AAA has got to be better then this, this is nuts. read more

Used for a flat tire, waited an hour during their wait time as the time approached for the driver to arrive they called and said they were canceling because the service provider didn't have anyone available. They would reschedule with another provider meaning another hour plus wait. read more

Broke down on the 91 took them 5 hrs to finally get someone out to assist , when our called Toyota each time because the person before didn't do the request right the time started over read more

Had a tire blowout while on a very busy interstate. Road side assistance rep took 5 min to get all info and then incorrectly inputted locaction. Third party assigned to respond (in 55-65 min!) advised they couldn't due icy road conditions - roads were completely dry. Due to hazardous location of car and having dog in the car, my iHusband came to help me. Toyota Roadside Assistance is worthless based on my one and only experience. Will renew my AAA membership. read more

I was told it would be 150.00 to make a key which my car need due to me locking my key in the trunk and the key is needed to be in the ingnition to open the truck turns out that was A LIE if i could give them a zero i would straight bull shit read more

Thoroughly impressed by its service, though not at my battery--how can this NOT last me not even 2 years? Apparently warranty only covers 3 years or 60,000 km's, whichever comes first. First time ever that had to call roadside, waited less than 5 minutes, she verified some basic info, and tow truck came less than 15minutes. thankfully w/ smartphones, i was able to look this up and now have it stored! read more