I had my tires (lovely summer tires) swapped out at Big O on a Friday, parked my car and had a flat…read moretire by Monday. I didn't realize it till I was on the road, but happily I live close to Big O so took it there. The tall white haired man was helpful, had someone put on the spare and ordered a new one. He suggested that we split the cost as clearly It had something to do with the install. However when the tire was in, I had the misfortune of dealing with the grumpy squat guy that usually works the desk. He refused to discuss the issue and charged me the full $250+. I now recommend looking at other tire shops - shops that give the customer some kind of guarantee. I have been going to Big O for over 5 years and slowly seen it deteriorate in customer service and quality while getting charged more each year.

On a very busy day, they replaced a damaged tire quickly and conscientiously. Mike was very…read morehelpful.

Have a look at the BBB site regarding Kal Tire. You'll race for the exit…read more The service is negligent, the diagnostics are inconsistent, and the attitude when problems are pointed out is evasive. Go elsewhere.

Disappointing visit. Went into the Arbutus st. location, went into the office, looking to buy a set…read moreof Michelin uhp summers and a set of dedicated snow tires." I assume it was the manager I spoke to "Those are all we have. You'll need to go online.". Then proceeded to make a phone call. TOTALLY DISINTERESTED! Got home and looked at their website, and prices seemed reasonable. Kal Tire wasn't interested in a sale of about $3,000. I just bought a new vehicle and hate the OEM tires. have a new set of rims for winters and wanted to get this done. So..... Costco next visit.

Terrible customer service. I had to wait 2 to 3 weeks for tires to arrive just prior for a long…read moreroad trip. Kal Tire assured me they would arrive on time. Two hours before my appointment I receive a call that the tires didn't come and won't be coming. The truck arrived and no tires. Head office couldn't have cared less. Not the store manager's fault and he was the only one that tried to fix it.

Do not waste your time at this shop they provide terrible customer service and refuse to honor…read moretheir "price match Guarantee".

They were on time, in fact a bit early. They were very efficient and also checked my spare tire…read more This is my second time at this shop and I will return to give them more business.

Wow, so accommodating and friendly. I stopped by as soon as they opened the other day, as my car…read moregave me a warning to check my tire pressure. I didn't have an appointment, but I just took a chance. Luckily they were able to fit me in, and checked my tires within a few minutes. They didn't even charge me! I will definitely come back here when I need new tires.

Had a tire damaged by a road nail and they found a tire match immediately and did such a fast and…read moreexcellent service! They also charged fair and square and saved me so much money. Staff are so friendly and overall experience was great!

I going for a tire rotation, but was advised to change the tire. The guy was nice and honest. Plus,…read moreI feel my car has been sliding and not coming to break fully recently. Hence, I decide to go with his advice. Got some used tire and pretty happy with. The thread wasn't that deep but I think the price is ok. It was cold, so I appreciate his working in the cold. Overall, it was a good experience.

I had to get 4 new tires for my car and I priced out a few places before coming here. I bought the…read morecar used and wasn't sure how old my tires were - and the Tireshop guy showed me right away where to see the date on the tire, when it was made. The tires were 13 years old and needed replacing. I knew the type of tire I wanted and was quoted a price that was several hundred dollars less than two other tire stores. They ordered the tires and put them on two days later. The staff were friendly and I felt safe as a single woman in their shop. I highly recommend this tire store and will tell my friends to shop here.

Tirestop has always been there for me when my vehicle needed repair. They went above , and beyond…read morein some cases, to find the lowest price for me. Always a good experience, and Mike will try to help you out whenever possible.

I started bringing my car here a couple tire seasons ago to swap/store tires. They had better…read morepricing, the service has always been great, and it's close by. I've always been able to get in fairly quickly, even during the busy times just before the first snow. Today I needed to have a tire repair done. I first called another chain, as that's where I bought the tires originally. The earliest I could in was to drop off my car (for the day) 4 days later. I called from home and talked to Chris. From the time I called to the time I was leaving the shop with a repaired tire was about 45 minutes! Try beating that for amazing service!!

I had some repairs done at the Gilley st. Big O. I paid close to two thousand dollars and have had…read moreto correct and redo almost all the work they did. The service was fine the shoddy repair work was not worth the money at all. Now I am paying someone else to fix the mistakes they left me with. I will never be back and would recommend others to go to the BCAA website and find a reputable place they certify. Buyer beware has never been more relevant.

Awesome shop - the kindest staff with great customer service, trustworthy advice and knowledge. I…read morewould recommend them to anyone on the North Shore or surrounding areas, and will definitely be back! Thank you

I visited Integra Tire to have my winter tires fitted back in November, I usually use another…read morebusiness but I had left it late and they were fully booked out. Not having a second set of rims this service required the summer tires being removed from the rims and the winters fitted in their place. Upon first impression I was happy with the service (despite the actual cost being $30 higher than I was quoted), my winters were fitted and my summers were bagged in the back of my car. I took those tires home, put them straight in my garage and there they have sat until last week when I went back to my usual shop to have them re-fitted ready for the summer. I dropped my car off and my usual shop called me to tell me there was a hole in the sidewall of one of the tires, upon asking them what could have caused this damaged they told me it was in line with damage that can be caused when removing low profile tires from a set of rims. Before I accused Integra of this I did ask my usual shop if one of his techs could have potentially caused the damage, he said they had not even got my wheels off my car and they noticed this damage while laying out the tires. I could verify that my wheels had not been removed due to the dirt and grime build up on my wheels that had not been disturbed. I have a family friend who also runs a tire shop (several hours away so not practical to use them) and sent him photos of the damage and he also confirmed it was in line with a tire being removed from the rim. Upon challenging Brian about this damaged he has lied to me several times, he claimed that there is no way the damage could have been caused during a tire change (two separate reputable businesses have claimed otherwise). He also downplayed and lied to me about the remaining tire life, he tried to tell me that the tire tread depth is only 5/32. The tread depth is 7/32 as per the photo below. Lesson learned for me to check the tires in future before leaving a business, unfortunately I hoped that as one of Integra's business mottos was 'experience integraty' this would not be necessary. Clearly they are lacking the integrity to own up and fix their mistakes. Brian did offer to pay for half of a new tire, but this really doesn't cut it given the life left in the tires and inconvenience caused by him and his team. Avoid this place, try and find a business that has the integrity to care for your vehicle properly.