Really an amazing experience with Jonny. He was professional, knowledgeable, and he even made me a…read morecup of coffee.

Jonny literally came to my rescue early Sunday am, and took in my poor Mazda, her troubles, and…read moremyself under his wing. After sussing out probably engine issues, we made the decision to bring it to the dealership, and he gave me some amazing recommendations on how to handle the dealership once they went into to diagnose it. After all that, he drove me allll the way back home! If you wonder why he has so many reviews, this kind of service is exactly why. Absolute life saver, and the first person I'm calling should I need any other help in the future. 11/10 would recommend!

Helped get my wife's car off of the HWY this evening, just needed to get it from Delta to the…read moreNewton area of Surrey (13km) in total. After I paid the bill, I called and thought it was rather expensive. They charged me $160 in total, and had a variety of reasons why... it was a highway pickup (more dangerous), it was at night (more dangerous), they needed to send a flatbed truck (for a 2 door Honda Civic), we were on the Delta side of the Massey tunnel (something to share with us beforehand?). Anyways, everyone was friendly about it everything, yet I called another company for a quote when I got home and I could have saved $60 easily by calling a different company. Make sure you ask for a quote before they pick your car up so this doesn't happen to you too. On the positive side, they were quick to get to us and called afterwards to let us know the car was delivered to our mechanic safely.

Never deal with these crooks. Needed a boost and they sent someone that didn't even know what he…read morewas doing. Said he didn't know why it wouldn't boost and then charged me $50 for not knowing how to fix a car. I understand that you need to change for your time. I would have understood a $20 fee, but to come and do nothing and leave me with no answers and then still charge $50 these guys are the reason people hate dealing with mechanics. Absolute crooks. I was told it was $50 to fix not $50 just to come out.

Tip: Call roadside assistance. It's a better experience than filling out a form online…read more I have used Toyota Roadside Assistance with my current vehicle twice. The first time was in October 2023. The second time was a few days ago. My first experience started off horribly. This second time was better. I like the improvements with this service. With my first experience, I got a flat tire in downtown Markham. I was on the 407 and proceeded to exit at Warden Avenue. I was hoping to hit a parking lot, but it sounded like metal was hitting the ground. I pulled off onto the shoulder that was fairly wide. I called Toyota Roadside Assistance. My car does not come with a spare tire. It's considered a newer model. I waited nearly two hours for what I thought would be a tow truck based in Markham. This guy was from AA Roadside in Oshawa and ultimately arrived in a Subaru Impreza. I was not impressed. I had to contact Toyota Roadside Assistance to get a real tow truck dispatched. Perhaps the tone of my voice speaking with a lovely, professional woman on the other end caused dispatching Success Towing instead. Three minutes after I hung up my phone call, a man from Success Towing called and asked me a few questions. He had a calming voice that was wonderful. It took maybe fifteen minutes for this tow truck to get to me. Yay! This man was awesome. He told me to grab my important items and led me to his tow truck. The back was spacious and comfy. He then let me know that he'd spend a bit of time hitching my car to his tow truck. I appreciated his communication with me throughout this ordeal. He also took a photo of my shredded tire and let me know what damage I had. The tow to my dealership was smooth. It was my first time riding in a tow truck. He got my car unhitched and moved it into a parking spot. It was quite the skilled feat. He then drove me to the service area. He was thorough and the best under the circumstances. My recent experience was also a flat tire. I was driving on Denison Street in Markham. My car sounded funny. I pulled into a plaza. Sure enough, I had a flat tire on the back tire on the driver's side. I called Toyota roadside assistance. You have the option to fill out an issue online or call to speak to a human. I did the latter. Giving the woman my phone number brought up my car's vehicle ID number, model, and colour. Yay! I was given an estimated time of 58 minutes for Reza, the tow truck driver from Norman Towing, to come. It was 5:38 pm. No Reza. At nearly 6 pm, Toyota Roadside Assistance texted me for status. I replied with a 3. No service vehicle. I got another text message. It said that the tow truck would be there in 48 minutes. Horrific! I immediately got a phone call from another woman from Toyota roadside assistance. I was deflated waiting another hour for hope. She let me know that she got another tow truck driver from Norman Towing to get to me in 13 minutes. So much better! Norman Towing is based in Thornhill. It's next door to Markham. I like that Toyota gives you the name of the tow truck driver. Massoud had arrived. He was a man of few words. However, when he spoke, his words were meaningful and made them count. I said hi to him. He nodded. His first words to me: Don't worry. The reassurance was nice. He took photos of my vehicle. He then skillfully moved his tow truck and then asked for my key fob. He carefully drove my car onto the ramp of his truck with a ton of care. He secured my car down. He then said that I could hop into his truck. Climbing up it was not graceful, but I made it! It was cool being high up in his truck. He skillfully made a left turn onto Hood Road, which isn't exactly a wide street for a long tow truck. He did it with a ton of precision that I appreciated. It was nice being driven to the dealership. He said that he would unload my car as I spoke to someone at Toyota. Doors to the service area were closed. I had to go to the used car entrance and got the most helpful woman. She got me the form on an envelope to fill out. My key fob went into the envelope, but I got help from the lone person left in the service area who was equally as helpful. Massoud came into the used car entrance and handed me my key fob, which was key (punny) to put into the envelope. I thanked him for his help. I made him smile. i wished him a great evening. He did the same in return. Although the first tow truck driver never showed up and I don't know the reason for his no-show status, Massoud made up for it. He is a quiet, skilled professional and is exceptional at what he does. I am grateful for his help. I was pleased that Toyota did not dispatch AA Roadside. It was horrible. Escalations are excellent with roadside assistance in both cases. An improvement would be wait times and communication on why a tow truck failed to show up. (305)

This is the worst customer experience I have had in my life. I had a flat tire about 8pm. I called…read moreToyota Roadside. They said they will be here in about 45 minutes. I waited for about an hour and a half and then I called them to get an ETA they told me it was going to be another 2 plus hours. They only use one tow company and they for some reason are not going to be able to make it until after 11:30 at the earliest. No call, no heads up they were just going to have me wait. I felt like I was dealing with a cut rate discount roadside company. It is almost comical that while on hold it talks about their goal is to provide an excellent customer experience. If you have Toyota roadside, I would reconsider or get a back up, because you can not count on them.

Alex was amazing. Calm, kind and patient. Asked sensible questions about the situation and…read moredetermined what would be needed before he arrived so that he was fully prepared. Highly recommend.

I had a car to sell for scrap. I called quite a few businesses. Mike was courteous on the phone…read moreand met me within a half hour. I recommend this business. Friendly and fast.

I've been using Roadrunner's for over 7 year. Prices are good for mounting and swapping tires…read more They can get tires at a competitive price and the service is friendly and fast. I can alway rely on Gerald an his team. I just have a coffee in my house an they finish the work quickly and efficiently. I just tap my visa and a way we go. Highly recommended!!

We use this company frequently for our delivery vans at my work. The guys are very responsive,…read morefast, and inexpensive considering they come to you and often in a very short timeline. Always impressed with their customer service, speed, options and prices!

Dispatcher was rude and quoted a price that was significantly higher than what was advertised on…read morethe site.

Was given a quote over the phone by the owner and when it came time to pay it was nearly double…read more Was also told the tow truck would be 20 minutes, waited over an hour. Tow truck driver also took a piss on the highway right outside his driver door while I was in the passenger seat. Arrogant, sleazy and a terrible experience. Avoid at all costs.

Pros - on time . Good for emergencies…read more Cons - surprised me on a upcharges on the tow fees due to difficulties on getting the car up on the tow. Rusty's and bigger name tow companies don't have this and they seem to be more diligent and no surprise on upcharges.

Car alternator died 11 pm at night, Mike showed up within 30 minutes and towed it to Surrey. Super…read morepersonable guy and quick service.