Just had a varsity made for my son there. And let me say the job they did was exceptional. The…read moreattention to detail was Top Notch you can tell they took their time creating a masterpiece I would recommend them to anybody

Very unfortunate encounter this afternoon when picking up a varsity jacket which was having an…read moreadditional sport added to the back. The original work on this jacket by this business was Grade-A so we returned for an update to have "Volleyball" added underneath an existing "Softball".... The existing "Softball" embroidery was in a 2.5 inch high font. What we picked up was "Volleyball" in a 2.25 inch font, and the letters from the new embroidery were overlapping the existing. When this unacceptable condition was pointed out, a bizarre exchange of not accepting fault started. * When asked for a ruler or tape measure to point this out, the owner refused. Other owner suggested "measure it at home". * When asked about the layout and 'kerning' the owner claimed to not be aware of the term. Suspicious for an embroiderer working with letters and layouts on a daily basis. * When pointing out the overlapping stitching, the owner suggested we should have had both sports put on at the same time, apparently unaware that perhaps a student may earn a varsity letter in a later year than the original sport that was embroidered prior. * It was suggested by the owner that because of the ascending and descending parts of the font there were no options other than overlap. We were never informed that this could be a problem beforehand and would have appreciated a call to at least discuss this issue before the deed was done. We've also seen plenty of jackets with multiple sports that don't seem to have this problem, and they too have names with letters that have ascenders and descenders. * When we insisted that this needs to be remedied because it was unacceptable, the owner remarked "get out of my store, I'm too busy and have no time to talk to you anymore". What sort of customer service is this? Bizarre. Buyer beware. See for yourself.

Got my letterman jacket from here, very kind people and extremely professional! Was very happy with…read morethe level of service I received.

Getting my son's varsity jacket at McGowan Sport Shop was a true pleasure. We went on a terrible…read moresnowy day (no one would blame them if they didn't open that day) and they were open for business and happy to help. I would highly recommend anyone get their letter jacket here!

Extremely disappointing experience. I brought in pajamas to…read morebe personalized, and not only was the lettering way too large and not at all what I had asked for, but the staff was also extremely rude throughout the process. To make matters worse, they waited until the very last minute to tell us they couldn't even complete the design we had agreed on -- something that should have been communicated from the start. Now my pajamas are completely ruined just two days before I was supposed to give them as a gift. Unprofessional and incredibly frustrating.

Attempted to purchase a shirt from them before Christmas. Checked back in this month to see if it…read morehad arrived. They had no record of purchase, we're going to have "the owner" call me back. Never received a call. Sadly, will have to talk to the organization about finding another silk screener for orders moving forward. Supporting local businesses is hard when they make it this much effort.