Update: They got back to me via email and stated that they were having staffing issues. Last week…read moreon Wednesday in these emails, I was told that a MRI on additional area could not be scheduled at this time because while they had the order from my doctor it had not been authorized by my insurance. I had a MRI today for a different area. The technician that performed my MRI was great and used plenty of humor to help make the time go by. Five star experience on the actual MRI. On my way out the door, I stopped at the desk and asked the receptionist if there was an update available on where my approval was at for the other MRI area. It had been approved by my insurance. Rayus had not contacted me at all to let me know it was approved or get me scheduled - they have my email and text. When they checked me in, they made zero mention of it. I just happened to find out because I asked about it. Their administration side of things is just bad.

The woman at the front desk yesterday afternoon/early evening was incredibly rude and dismissive…read more My husband came down with paper orders for an MRI immediately following his appt and tried to explain that we do not need prior authorization. The woman at reception immediately shut him down (after being seemingly dumbfounded that we would even ask for such a thing), refused to even double check with our specific plan, and as a result he wasn't able to get an MRI with Rayus in a timeline that our insurance absolutely does allow. Obviously if surgery is needed we want that to happen as soon as possible. We reached out to our insurance immediately after this experience and our personal advisor with our insurance confirmed that this woman at Rayus was, in fact, completely wrong and we did not need a prior authorization because of an agreement that our insurance has with Rayas. This has the potential to actually cause harm to patients who may need something stat and are unable to get it based on over-confidence and an unwillingness to consider that patients may know their own healthcare plans and the requirements needed for different services. It never hurts to take two minutes to double check, but she acted like our very existence was an annoyance from the moment we walked in the doors. We fortunately were able to schedule with a different radiology organization for today, as they had zero issue actually looking at our specific plan to confirm what we knew--no prior authorization is needed. Then we were able to schedule a follow up dr. appt for the day that this employee was first allowing us to schedule the MRI; this demonstrates that she would have delayed him getting medical attention from his doctor by over one week for no reason at all. Not only is this not great for patient care/health, but it also ended up in losing us as a client and the revenue that would bring into Rayus. I would imagine that our insurance has a specific agreement with Rayus to waive prior authorizations in order to avoid experiences like we just had. I hope that there is some retraining that will be done on how to interact with people, what is actually required on different healthcare plans, and how to quickly double check requirements rather than the immediate "I know more than you" approach we got. Many of us actually know our healthcare plan requirements (despite the assumption that we are clueless) but even if we didn't, there would have been much better ways to handle this interaction that wouldn't have us leaving and commenting about how rude she was/that we may not want to go here anyway. My husband tried to call today to cancel our appt and explain that the information we got was wrong, but after being on hold for over 15 minutes he hung up. Based on the reviews, it seems like we aren't the only ones that she has left a negative impression on.

My 5-star review solely goes to Gabe who performed my MRI brain scan this month. Gabe was not only…read moreprofessional and explained every step of what can be a stressful and frightful experience, but his personality and kind humor of keeping things light helped me tremendously. Gabe is also a great person, personable, and found that we had a lot in common. Of all the MRI's I've had done in the past, mostly stemming from my time in Nevada, Gabe and this MRI was truly the best experience I ever had. Thank you so much, Gabe! Also, a big shoutout to Shelly, who called me to see if everything was fine. Thank you so much, Shelly!

Only reason I gave two stars is because Gabe was amazing completing my MRI. I would have given zero…read moreotherwise. I pushed back my MRI six months to ensure my insurance covered it because I dont have thousands of dollars. Spoke with multiple people to ensure insurance went through. Got the go ahead and then received a 2,000 dollar bill yesterday. When I called and spoke with a gentleman on the phone, he was incredible rude. Brought up an account from multicare that was non-related which he should not have access to and told me this was my problem. Do not get your MRI done here.

Been here twice. Dexa scan @ VO2Max both times. Red light once (cheap addition to the package. Ran…read moreby husband and wife. Both of them super people and very informative. My VO2Max is a lot better than the apple watch algorithm. better to measure than to guess. o highly recommend, i even brought my (adult) son. i drive 90 miles (each way to be here), so i definitely think its worthwhile.

From the owner: Looking to optimize your health and fitness with data-driven insights? Welcome to DexaFit Gig…read moreHarbor, Pierce County’s premiere destination for advanced body health assessments. + We offer state-of-the-art body composition testing using Gold-Standard DEXA scans, providing accurate measurements of bone density, body fat, visceral fat, lean mass, and muscle health. No medical expertise is needed—our AI-powered app, DexaFit AI, makes your results easy to understand so you can confidently take control of your health journey. + At DexaFit Gig Harbor, we provide: *DEXA Scans*: The most precise body composition test available, offering deep insights into your bone, muscle, and fat distribution. *VO2 Max Testing*: Evaluate your cardiorespiratory fitness for improved performance and endurance. *Resting Metabolic Rate (RMR) Testing*: Understand your metabolic health to create more accurate fitness and nutrition plans. *Red Light Therapy*: Promote recovery, reduce inflammation, and support overall wellness through non-invasive light therapy treatments. +Whether you're an athlete seeking peak performance, a weekend warrior, or a human looking to improve your health and longevity, we provide personalized insights and data to help you achieve your goals. +Book your appointment today at DexaFit Gig Harbor and get started on the path to better health!

Dr. Rubin is very experienced and really knows her stuff. I trusted her as my primary care…read morephysician for years and now I love her new practice. She and her staff are very personable and caring.

From the owner: Bio-identical Hormone replacement therapy remotely via telemedicineread more

Excellent Healthcare, but their automated billing service is straight out of 1985. Invoice will be…read morevague, so you'll have to call a call center to discover what it's for. Then you sit through a couple dozen "if this is correct enter 1..." prompts. Seriously believe the stress of dealing with a Medical Institution that doesn't value their patients time as much as their own should be avoided. There's a special place in hell for business owner's who still use such antiquated bill paying services...

I don't even know if other urgent cares exist anymore because I wouldn't bother going. We have…read moreutilized multiple Indigo Urgent Care locations in the last 3 years since relocating back to the PNW, and especially already being part of the Multicare network; the care is high-quality, efficient, and welcoming. The environment is clean without being cold (very welcoming) and the padded furniture is a nice alternative to cold plastic chairs when you're waiting. Did you know you can get a sports/work physical here? Yep! When your PCP is backed up 5 months or your yearly exam isn't until November but you need a physical form, they've got you!! I even (unexpectedly) needed feminine products while waiting and had none on-hand and they gladly gave me some and directed me to the restroom. So kind! The desk staff, nurses, PAs, and doctors are all wonderful. I came in suspecting strep after 4 days of sickness with a fever that finally broke, but the sore throat and headache remained, along with white spots on my throat. Check in-is fast, especially if you're in the Multicare network already, and your notes and paperwork will show up in MyChart quickly for your PCP to see, if needed. Indigo is our go-to! :) Pun intended.

Got there right before opening and they saw me immediately. I was diagnosed, prescribed and out in…read more20 minutes. Special thanks to Sarah, Sheba, and Mackenzie for their kind, efficient, and professional care!

Pretty decent location just like 3-4 minutes SE from the highway. located in a residential…read moreneighborhood and about 1.3 miles south of the Downtown Gig Harbor waterfront park! Staff at the Maternal Fetal Medicine were very professional, friendly, and courteous! Because of the COVID-19 only patients allowed inside the clinic with tremendously exceptions such as interpreter!

I went to this clinic as a referral from my primary care physician to get treatment for my…read moreHepatitis C. I had my initial visit with Dr. Noh, then they called me and scheduled another visit, but instead of with the doctor, it was to be seen by the nurse practitioner. I have had care by practitioners in the past and I have not had even one good result. Every medical issue addressed by the practitioners previously, were never resolved. They schedule appointment after appointment to generate revenue and do not treat anyone properly. After 3 years and no end results, I dropped that service. I stressed this concern with the doctors office and they shrugged it off like it was no big concern for them. So, I went to see her and she put in a request for treatment from my insurance company. I was told that it would possibly take up to 2 weeks to hear back from them. So, I waited and waited. After 4 months, I sent an email asking why it was taking so long. I was told that sometimes the insurance company's get busy and take a little longer to reply. So, I waited another week, messaged again and received no reply back. I messaged 3 additional times and still not reply. It has now been over a year since then and today, I received a letter fro Dr. Noh's office that stated that their records show I was due to have a follow up visit, and to please contact them to schedule a visit. What I am confused about is how they have records that I am due for a follow up visit when I did not receive any type of treatment from them. So, there is nothing to follow up for. I am seriously spooked about this because of the incompetence regarding this issue. They should not have any records in my file as to treatment because I received not at all. So, did they treat someone else and log it in my file, or what?? Thank god, they forgot to administer my treatment because no telling what the outcome or dangers would be for that, considering that they completely failed to keep my records in order and do not know that I was not treated. I do not tolerate such incompetence, especially when it concerns my health and well being. Not to mention that I have been forced to wait another year with my condition worsening daily. I just thank god that I did not need surgery, because that quite possibly could have been even more dangerous. I do not ever plan to return to Dr. Noh's care. Or non-care! Wendy

Yesterday I returned for additional tests. It was a big improvement. The receptionist was very…read morecheerful! I completed the E-check-in and it made checking in clinic easier. The technician was such a sweetheart and made sure that I was comfortable. If I were to come in future, I will take my small crochet blanket. It felt cold but the technician tried by putting a towel over me. I guess I get cold so easily. I will not take points off this. The spa robes are cute. There are lockers to store your belongings. There are a lot of stairs if you must do tests upstairs but there are also elevators too. I had a good experience except for being cold. I recommend this clinic keeping warm blankets it helps a lot. But in the meantime I recommend you taking along a favorite small blanket.

Showed up yesterday for mammogram. 30 min before my appt I discovered a mass (HerScan). Showed up…read morechanged, got into the imaging room and they refused to see do my mammogram saying it was in my best interest to reschedule in several weeks so I could get the results the same day. So now I'm inconvenienced and angry that they can't just do it. Today Carol Milgrad called me to schedule. I answered the questions and scheduler says oh I can't schedule your appt, you need a referral from your doctor. Again, Carol Milgard called me. Frustrated being treated so horribly, now I'm just a festering ball of anger but it's in MY best interest.

My ortho is here, and I love this building so much! We call it The Lodge. It is posh and gorgeous…read more The staff is friendly, kind, helpful and fun. I had knee surgery as well as nasal reconstructive surgery at the surgery center and it was a seamless experience, with good energy. Their audiology department is also incredible. Top notch care quality. I used them for my hearing aids. Thanks for all of your kindness and your mindfulness.

I don't use these guys for much, and what I did use them for I didn't ask for much. I did use them…read morefor a few prescriptions. One of them was for my insomnia, what they gave me almost turned me into a zombie for a few hours - unable to sleep but totally unable to function beyond breathing. The other two I haggled with them for years to get right. It took YEARS of constantly calling them to get them to give me full bottles instead of bottles with just a few pills in them. For a long time they would still force me to renew prescriptions in-person every time I finished off a bottle. When I finally get them to do it over fax via the pharmacy it takes WEEKS!!! The renewal request is just sitting on a desk for weeks at a time! Finally my prescription insurer kept trying to reach out to them so that my renewals would be fully covered. For a long time I was paying mostly out of pocket for my bottles without even realizing it and this was totally avoidable. I've been paying HUNDREDS that I didn't need to pay! These idiots wouldn't even acknowledge that this was their responsibility even when the insurer was telling me that they needed the doctor's approval and have been unsuccessfully trying to reach him! My previous doctor: 1) Made sure I had full bottles without asking 2) Made sure I only had to renew my prescription annually without asking 3) Made sure my insurer was fully covering without asking The only reason I switched was because that once a year I had to drive up to the UW campus of my previous doctor whereas Multicare is a stone throw from where I live. Instead of fixing their BS they told me well if I have a problem I can just go somewhere else. You bet I will, screw these assholes. And to name names Dr. Jonathan Novotney stay far far away from this clown.

Been here half a dozen times over the past several years. The place is usually busy, and I have…read morewaited up to two hours on one occasion. Very good service and I am okay with the wait - I have had them take me within 10 minutes (ahead of others, due to feat of strangulated hernia). It is Urgent Care, and they do a good job with stressed out patients who all want to be first.

I saw Michelle Warner for diarrhea and a raw, red bottom from antibiotics I was prescribed. She…read moredidn't even examine me, just said to use Desitin and left the room. When I was able to see my provider 3 days later, she said I had a "raging" yeast infection and prescribed the proper meds AFTER she examined me. In checking Warner's notes on My Chart, I was both angry and appalled that she falsified the record. She wrote (all in bold face type): Patient defers on physical exam today due to sensitive nature and location of rash". THIS IS TOTALLY UNTRUE!! I will never go to Urgent Care again and if I could give her zero stars I would!""