BILLING A NIGHTMARE 1) Asked them to bill my insurance first 2) Not sure if that happened and can't reach a human 3) keep receiving invoices for the original balance 4) Tried using their automated system and the system doesn't work 5) By this time they owe me money for the amount of time it's taken me to attempt to speak with a human and/or settle my bill. TERRIBLE!!!!!!!!!!! read more

I would rate less if I could. In November I had work done in Bonney Lake and was moved to Covington Hospital. Managed to get all my bills paid in full. Then months later I receive a bill that went to collections and when I called to talk about it, they hang up on me. This is not good business practices, and I would stay away from them. I f this negatively affects my credit I will pursue legal actions. read more

Only reason I gave two stars is because Gabe was amazing completing my MRI. I would have given zero otherwise. I pushed back my MRI six months to ensure my insurance covered it because I dont have thousands of dollars. Spoke with multiple people to ensure insurance went through. Got the go ahead and then received a 2,000 dollar bill yesterday. When I called and spoke with a gentleman on the phone, he was incredible rude. Brought up an account from multicare that was non-related which he should not have access to and told me this was my problem. Do not get your MRI done here. read more

So far I have dealt with extremely rude customer services. Makes me doubt that trusting them for my medical care makes sense.

Deceptive billing practices. Careless customer service. We paid full price at the front counter at the time of service, then we received an additional bill in the mail. Cost $231 for someone to half A** read the ultrasound. DECEPTIVE, tell me upfront that for you to look at the image, it will be extra. Shouldn't that be a part of the original cost? Oh, you want someone to read the imaging? Well, that's extra. read more

Had a questionable first experience but they went out of their way to make things right. Got me in the next day and got port installed so all is good every one is going to mess up. It often comes down to how you fix it which they do! read more

Came in day after Memorial Day wknd. Wow no one here at 10!! Now a few filtering in after checking in and sat down. Today just and untrasound on leg. See if I have varicose veins going on.. ya ya I'm getting old lol! read more

TRA Tacoma on Union - Wow! Charging station in waiting room! - Diagnostic Imaging Near Me - Tacoma, Washington

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Their marketing people are giving medical advice! Recently had an X-ray that revealed multiple calcifications. However, just months ago I had a CT/PET scan at the same facility that should've caught these, and yes, at the rate certain calcifications grow, they very likely would've been present. In addition, PET/CT is the Gold Standard for diagnosing and classifying calcifications. So, I reached out to TRA and instead of having a radiologist or even a tech respond, they had a digital marketing employee telling me what to do. Her "advice" was to reach out to my doctor. Uh, no. You're radiologists need to go back and look at the CT/PET scan for these calcifications that were most likely missed back in February. They absolutely also should've done a comparison with the X-ray and PET/CT scan since I have a recent history of breast cancer. A little advice TRA. You don't want to get sued for failure to diagnose or have the government agencies on your case, don't have your marketing people dispensing medical advice. read more

Amazing staff, polite, friendly, professional. I was a walk in referred by my provider and I was amazed at how they quickly got me in and how nice they were. This office was extremely clean and well labeled (finally! Instructions on the cabinets and signs for the lobby and the restroom) I would highly recommend this TRA location for imaging services. Also, I wasn't in it long but the waiting area was open and very nice. No plastic chairs in a small room here. Really nice place. read more

I've never been here before. I'm new to the area and wasn't really sure where to go for service. Thank you to the Yelp community for the strong recommendation! I needed an ultrasound who was happy to find that I was able to get an 8:00 AM appointment on Saturday. I was the first customer of the day and arrive 10 minutes early. I was immediately greeted and provided with clear instructions on what to do next. Check-in was incredibly smooth, just a couple of forms with half a dozen boxes to check and a couple of signatures. It took about three minutes... and I write slow. I took a seat in the lobby and waited another three minutes when the ultrasound technician called for me. She introduced herself and invited me to follow her to her workstation. She was very professional, explained what was going to be happening, asked me to get comfortable, and went to work. The experience was not unpleasant at all. The procedure lasted about 30 minutes. After she had finished her work, she escorted me up to the front and informed me that I did not need to stop on the way out. I appreciate that little piece of information. I was feel kind of weird looking around and asking if I need to do anything before I leave. Due to the fact that I was unable to find anything that struck me as unpleasant, I will start out by giving them the full five stars, and a big thanks for taking care of me. read more

TRA Tacoma on Union - Diagnostic Imaging Near Me - Tacoma, Washington

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Terrible. Terrible to try and get a human on the phone. They can't find anything- scheduling is a joke. This place is subpar. Very disappointed! Can't say anything good about it. If possible go somewhere else. read more

Came for a walk-in. Waited approximately 10min for a Friday. Got a copy of my xray within 10min. Clean office. It's probably the fastest visit for an xray I've ever got, and that's with an appointmentment. read more

I usually don't experience civilian healthcare due to my job, so when I do I am usually pretty excited. It means nicer staff and equipment. TRA did an outstanding job with my MRI. Knowledgeable staff, very polite and experienced. I would definitely call on them again if the need arises. read more

abs terrible service I went in for a X-ray of my hand 2 weeks ago and my doctor called me back once they made the response urgent and I still have yet to hear back from your company. I recommend finding literally any other business bc now I have broken hand that I had to go get more X-rays at another clinic bc YOU GUYS SUCK AT YOUR JOBS and my hand started fussing back together wrong bc It wasn't treated correctly or I WASNT EVEN CONTACTED TO BE INFORMED THAT MY HAND NEEDED TRATED never coming here again and I highly suggest NOBODY ELSE DORES EITHER BC I HAVE MORE ISSUES NOW BECAUSE OF YOUR GUYS Lack DOING YOUR JOB! read more

Clean well designed office. Friendly And attentive staff. Not a lot of waiting. If you have insurance it is affordable. Parking lot kinda sucks. But in three visits I always got a spot. read more

My 5-star review solely goes to Gabe who performed my MRI brain scan this month. Gabe was not only professional and explained every step of what can be a stressful and frightful experience, but his personality and kind humor of keeping things light helped me tremendously. Gabe is also a great person, personable, and found that we had a lot in common. Of all the MRI's I've had done in the past, mostly stemming from my time in Nevada, Gabe and this MRI was truly the best experience I ever had. Thank you so much, Gabe! Also, a big shoutout to Shelly, who called me to see if everything was fine. Thank you so much, Shelly! read more

BEWARE !!!! TRA Imaging and DR GEORGE T WANG failed to report a 2cm tumor on my CT Scan - a year later it had grown so big it ate through my spine. I tried to sue but they spent millions fighting my case to argue that they had met "standard of care". Do NOT ever go here - they ruined my life. read more

TRA Tacoma on Union - Diagnostic Imaging Near Me - Tacoma, Washington

Had to take my daughter in for an Xray of her hand. Not only saw the facility welcoming and clean the staff was fantastic with checking us in. We were informed that there were 2 other people ahead of us and an estimated wait time which was really helpful. I would definitely go to TRA if necessary in the future. read more

The front office staff, and the technician (Gabe) made the experience easy, and they were personable and explained things, and answered questions at every step of the way. read more

Not sure what the complaints are for. I went in for a CT. The wait time of an hour for me was needed for the contrast dye to work. The actual appt started right on time. I was in and out in 20 minutes. The staff was friendly and professional at checkin. The CT tech was also really great. Made me feel comfortable and got the IV in the first time, which is difficult to do on me. Happy with my care! read more

My 5-star review goes to Betty in the Pet scan department! She went above and beyond to help get my Pet scan approved. She made many phone call to my Doctor after he told me my scan wasn't approved! She even answered my phone call after hours to listen to my concerns. She saved my life by the effort she exerted to get my approval. There are no words to tell her how thankful I am. She really cares about the people she serves and she was so humble, kind and always helpful. This company has a very valuable employee and she deserves to be rewarded for her compassion and willingness to help her patients. Thank you Betty, very much. read more

They take forever to bill insurance and today I received my first bill from them. They threaten to send me to collection for $2.88. Thank God I wasn't on vacation! read more

WHAT A JOKE...I showed up to my appt. Just under 10mins late (10:08am). And I was told I am no longer priority for my 10am appt. I'm told I'll have to wait until "after docs lunch". When I don't live in Tacoma. I live in Federal Way. I'm not mobile alone, MY BACK IS BROKEN, so I needed a ride. Showed up a few mins late, and was turned away. Shotty and unprofessional. No customer appreciation. AND COMPLETE DISREGARD FOR MY DISABLING POSITION. I WILL NOT be wasting my hard earned money or well earned a insurance at this joint. Blah! read more

Busy and unorganized. Told one thing then 45 mins later still waiting. Receptionist at front is sooo slow

Amazing Service and Professionalism. We had a situation where our Neurologist office kept faxing my husbands medical information to God knows who. It was not getting to TRA to set him up for a PET scan for his caner. Three weeks went by and several faxes from the Urologist and TRA was receiving nothing. All I got was excuses from the Neurologist office as to why the apt had not been set up yet. I went over their heads and called TRA directly. Betty answered the phone. I explained the situation and she jumped into action and called our Urologist office to get the paper work they needed to start the process of a PET scan. She corrected them and gave them the proper fax number. Betty did not have to do thi.. This was not her problem, not her department, not her facility. But her compassion and professionalism, and concern went way above anything expected. Within 2 days she got the paperwork, got it in front of the review board and authorized and apt set up for PET scan. Had she not done that, I could have been waiting even longer and as you know with cancer every day counts. Betty, Thank you and your team at TRA for caring. This is so rare these days. I would trust my life with this facility because they don't mess around. Betty for President!! (lol) And I hope this review goes to her manager and even higher up the ladder because she truly is an example of what everyone should be. read more

Had a 1:00 appointment for our small child. Arrived 15 minutes early. Still waiting an hour later. No apology, no update on how much longer we would be waiting. Terrible. I would recommend you go somewhere else for your radiology study. read more

I was extremely nervous to get an IV put in. I have had bad experiences in the past. Sheri and Serena made the whole process easy and PAINLESS. I mean, like no pain. I hardly noticed the needle go in. They made me laugh, Sheri even held my hand while I cried! A HUGE THANK YOU to both of them. The building is clean, they are thorough and I didn't wait at all. I was blessed by getting the dynamic duo, Sheri and Serena! read more

This office is gorgeous. The staff has always been professional and friendly with me. I'm grateful for their care in handling my aneurysm.

Had a procedure done here and was given no sedation or anything to relax me during operation. It was quite terrifying to be honest. I was sent out the door with no directions on how to care for the wound or what to do next. I had to go back in and ask them after realizing I had no information. I didn't feel right for a couple of days and decided to call and ask them to double check the placement of the device from their images. I was told that everything looked great and was in place and where it should be. Fast forward one week of total misery, and I checked myself into the ER. I was treated for sepsis and had to stay in the hospital for a week. They found that the device that I was reassured was in the right spot, was indeed, NOT in the right spot. It prevented me from urinating and it backed into my kidneys causing a major infection which led to sepsis. TRA needs to stick to imaging, NOT procedures or operations of any kind. If you are having anything else done here besides imaging, my advice to you, is, tell your doctor that you'd like to go somewhere else. read more

Beautiful facility! They were all professional and efficient! No appointment was needed for X-ray, so it was an easy in and out.

Not this exact location but billing. I called them twice at beginning if November and twice last week and twice today. I explained my mother died. Kia didn't get it. I spoke to several people and got attitude. My mother is dead you won't get a dime. Sorry. I'm sorry you're too dumb to understand dead people don't come back to life to pay and $8 bill. Finally called again got Bernice who took death certificate number date of death and I ended call. Retraumatozing family through harassment is petty business. I hope no one ever has to lose someone and go through the crap I did the lkast 30 days. CREEPS! read more

I Was sent to TRA to have an MRI done through the VA. For some reason I seem to be getting the bill. I've contacted the VA regarding this bill, they gave me information to give to the billing people in Indiana. Thinking the problem was over I continued on with my life. This happened back in November 2016. About 2 months later I received another bill. Once again I contacted the VA again and they told me to have TRA mail the bill to the American Lake VA hospital billing department. Instead of contacting Indiana I contacted the billing department at the TRA imaging on Union Ave in Tacoma and told them to contact American Lake and gave them the information. Once again I'm thinking the issue is over. This happened in February of this year. A few weeks later(first week in March)I received the bill on my phone via text. Problem still not solved. About 2 weeks(second week in March) I decided to go to the VA billing people in person and informed them of what was going on and that this issue needs to be put to rest once and for all. The VA informed me that they would look into it and send the bill to the main billing department in Vancouver, Washington. The VA also informed me that TRA has a problem with sending bills to the VA to get reimbursed, which I don't understand, I would think they'd want to get paid. Again, I'm thinking it's all over. Today, March 21st, I receive the bill again. I'm extremely angry and frustrated and I'm at my wits end. I don't know what to do and I flat out refuse to pay the bill when the VA said that they would pay the bill. What is TRA trying to do? Are they trying to double bill? Because of TRA, I will never use an outside medical clinic again. TRA, you left a bad taste in my mouth. read more

I am disappointed with this company's billing practices. I was sent a bill for services which I promptly paid using my bank's bill pay service. Approximately two weeks after the check cleared, I received an automated message regarding a late payment and threats to send me to collection. The recording also referenced "repeated efforts to contact" me. A company representative later confirmed that I had been contacted twice....once by mail and once by phone which prompted me to call them. I have since faxed proof of payment and talked with a representative who invited me to call back in four weeks to make sure they have resolved their issue....the least they could do is follow up with me from their end to ensure that they have rectified their billing errors. I will never do business with them again....this is not the first time I have had such experiences....this happened once before when my child obtained services...same scenario...same threats....unfortunately this says nothing about the technicians and other staff who work there....but these billing practices are just too stressful and time consuming. It appears their billing staff needs some more training. read more