I came here in search of specific cat food and I found it here . It seems this is the only place…read morethat has it . The store was clean and had many different selections of cat food, dog food, toys. The store was very clean and the staff helpful .

Store very clean. Pet wash area clean and well stocked. Employees are very friendly and respectful…read moreof my family and pet. We bought the package for 5 washes for 40dollars. Great value.

Very helpful staff and volunteered to order dog food I needed that they didn't carry.read more

There's a girl that works there probably in her 20s acts like she owns the place She's always mean…read moreand rude. I took around 30 guppies yesterday. I tried to call owner but asked for wrong name. if he's there he will give a lil credit or change for a filter The young man is nice. He just says we will give them a good home Well she said you need to call first or don't bring them we just use them for feeders. I said well at least I didn't put them down the toilet. the chill guy was there. I said she's mean when she went to back. he said she's stressed well she's always stressed. Everyone everyone has stressed but when you work with the public, you should treat other people the way you want to be treated if you can't do that stay at home. The chill guy with the chameleon is nice. I usually get along with everyone. I guess she thinks she owns the place. It must be the owners daughter and she thinks she knows everything about everything.

Chewy.com is owned by PetSmart, or the other way around…read more I have been feeding this food for years. My dogs eat it and like it. My issue is with Chewy/Petsmart and Royal Canin. I get their food through an auto ship and they keep raising their prices. In one month, they raised their prices over $30 a bag AND decreased the size of their bags from 35 lbs to 30 lbs a bag. Last week I changed my auto ship because they had dropped their prices $37 a bag. Today, I got a notice that I was getting my auto ship, that I couldn't cancel it, and that they had raised their prices over $30 a bag again. I don't know what's going on with them but that's pretty messed up. They SAY the price increase is due to shipping but there is a Royal Canin plant 40 minutes from my house. It's not like they are shipping it across country. I could go pick it up myself for the cost of 4 gallons of gas.

This is the most friendly staff at any PetSmart I have ever been too, also they always say hello…read moreand welcome to PetSmart. The store is also clean and organized where everything is easy to find no matter what pet you are looking for and the best is that it doesn't even smell like an animal of any kind! My little Hobie (which is a Yorkie/Chihuahua breed) loves Jenny in grooming, she does a great job and I wouldn't dream of taking him anywhere else, she is extremely excellent at her job and so gentle & kind to my little boy just as I'm sure she is to all the pets that come thru the door. I highly recommend PetSmart in Cookeville, Tennessee!!!

I took my lab in 11-1-2024 for bath and de shedding treatment The total was over 70 dollars…read more After I got home, I don't think she had even been bathed. No decrease in shedding and she still smells like a dog! I had previously taKen our previous dog there and they always did wonderful.

Avoid Petco Cookeville grooming…read more Abysmal customer service. Made an appointment in advance for my two labradoodles. Followed Petco rules, including forms with vaccination records. Records came from our kennel, which has the vets' records on file. Two weeks later, when I arrived for my appointment, groomer would not accept my records. We were able to contact our vet up north for one dog, but the vet for the other (in Crossville) was closed on Saturday. I asked the groomer to call the kennel so they could send a photo of the other's record, but she refused. It had to be from a vet. When I told her the record is the same one the vet issued, she said that did not matter. The record must be from a vet. When I said that is not what the online registration form said, she said that did not matter. When I asked her to look it up, she raised her voice and said it did not matter. The discussion became a little heated and she refused to groom the pet. The manager, Seth, said it did not matter what the registration form says, that is their policy. I contacted the kennel, and they were willing to text a photo of the vaccine record, but groomer and manager said no. If they want a specific document, they should request it. Two weeks - and an hour drive from Crossville - all wasted.

Judging by the way it smelled upon entering the building, I assumed there would be dead fish…read morefloating or stuck to the filters but they all were like alive and kicking! So that's a plus. Not much variety. Didn't see much saltwater tropicals either. I asked about Betas they said they had ONE in the whole building placed out of the way. Kind of a dim and grubby vibe. Mostly seemed like a hang out for 50+ big bellied creeps.

It's like a hoarder's paradise. Many fish, some very large and old. The most disturbing thing were…read morethe chinchillas in the lower level where all the junk is sold. Dirty crowded wire bottom cages. The animals were quiet and looking depressed. Not even sure they are socialized as they did not respond to me at all. Talked to the owner who stated his son cares for them and they've just gotten out of hand, reproducing a lot. Geez- separate them! He stated they are not selling much. Geez- stop letting them reproduce if you can't sell what you have! Asking price very high, but owner states they will probably take them to the auction and get a lot less. Geez- if you know that, lower the price NOW! I found the whole store dirty and depressing. Garbage was piled up outside the door and an open compost pile of animal bedding out back.

I just received a shipment of young koi from Marlon Ngo of Tri-Star Koi. The fish were well…read morepackaged and arrived safely the next morning after being having been purchased. Marlon was a pleasure to do business with.

New Owner as of two days ago! We're new in town and love to hit up all the reptile stores. So here…read morewe are. The owner was super nice and knowledgeable and would love to work with us in the future when we're ready to sell some of our baby geckos! Anyway, the store is huge and spacious with a variety of reptiles, fish, and some birds with the accessories to match. I'm sure it'll look even better once he's all done putting his final touches on it! So if you're in the neighborhood stop on by and support this small business!

Prompt hands on service. Very nice and helpful. Well organized space. And a nice variety of…read moreproducts.

The people here at this pet store are always so helpful and friendly, we have been coming here for…read morea few years and always provide great service. Our pets have allergies & can only have specific diets, the staff here helped me find & special order a ready made frozen diet for both my cat & dog so that I don't always have to make it myself. They offer a really wide variety of other pet foods, treats & pet supplies.

The instant you open the door you'll understand why they have a one star review…read more The ammonia smell will knock you out. This comes from filthy cages for the rodents. I'd give them a negative star rating if I could.

For those who have been to Wicks's water world and know her personally she is amazing woman who has…read morededicated her life to wicks water world and she doesn't even take time for herself. She has been open since 1993 and has committed herself to caring for animals and her customers. Wick is getting up in age and she hires people to work and help with daily chores at her business, so why can't these workers see she needs more help physically to keep environments clean and safe???? They should be responsible for things that is hard for her to do now! Wick is a wonderful person, cares and knows all about every animal, even hand feeds baby birds every day and night! For her sake employees need to step up and help her/ Help her! Be proud of the opportunity to work with this dedicated/Animal Loving/Compassionate woman!

The service is great,the sales clerks are very friendly and helpful…read more They have a very good selection of items. Fair prices

I was in this store 2 years ago and the experience was so horrible I said I would not come back…read more Well, recently a friend bought a cute bathing suit there so I thought I would try again. This time was even worst. Clearance racks were without organization or size arrangements. Dressing rooms were cluttered, hot and dirty with cheap hooks. Prices are similar to Macy's, my favorite store, which is not nearby. I had $300 to spend today. Only found 2 items I would wear but could not find a cashier to take my money. Finally found one but she would not acknowledge my presence even when I waited patiently. I did a lap around the whole store looking for another cashier and found none. Came back to her and she was still counting money. I guess that was a hard task for her so I left without buying a thing.