Worst customer service! The employees stand behind the register and when someone walks in the…read morestore, nobody greets you. They just continue their conversation. Nobody's walks around asking if you have questions. I walked up to the counter and the employees were too busy talking to acknowledge me. I had to say excuse me to get their attention and then the woman had an attitude the entire time. I will never visit this pet store again. Needless to say we chose not to purchase an animal here and went elsewhere

They had my dog for a week their employee offered to do some training. I picked up my dog 4/28/2024…read moreand my dog was emaciated, dehydrated. The business had him in the back and in a dog crate . He beat his head on the crate , and now his whole face is nothing but scabs. Pictures below. Take my word for it, he looked like a stray that had been wandering the streets. I cried all the way home. When confronted the owner blamed me. Gas lighting at its best. They were trusted... lesson learned. I text everyday and called checking on him.

I take my dogs here to get groomed. All of the staff knows my dogs by name, and the cashier even…read morecleaned up my dog's poo once when I asked for a poo bag. We usually see Mary they get groomed, and my dogs love her. They come out looking and smelling clean with nicely trimmed nails. The staff is friendly and genuinely loves animals!

We like this store. Got a large breed puppy about a month ago and the staff was very helpful for us…read moreto pick some things out for her. Each time we've been they are very friendly. Will return over and over again.

My husband loves this store. We bought our mower through these guys and have been incredibly…read moresatisfied. The staff know their stuff!

Just found out about this shop, and it has everything we need for our dogs! The staff greeted us…read moreand asked if we needed help finding anything. They have all the holistic dog foods and treats that we give our girls. Best of all they have the super durable dog chew bones "Benebone" these last forever it seems like and our dogs chew like crazy. This is a great shop and very convenient to get to.

It is not well labeled but I did go there to find a sweet bird feeder and the proper seed. And I'm…read moregetting juvenile cardinals and I can see through my kitchen window as it has suction cups and is transparent lucite.

My sister and I both adopted cats from this Petsmart location and had a great experience! The…read moreemployee helping us was awesome throughout the process. My husband and I had stopped by to look at their cats, not expecting to fall in love with a couple of them the way we did. So much so that we ended coming back the next day with my sister and we each ended up adopting a cat. We adopted a little firepoint Siamese kitten and my sister got a friendly orange tabby cat. They gave us a coupon book that was very useful for everything my husband and I bought for our little kitty. Saved a bunch of money and we can still utilize some of the coupons for a free vet exam and pet grooming. Will definitely be shopping from this Petsmart for our kitties needs!

We love this place! All the workers are helpful and keep the place safe and clean for all the…read morepuppies! Love bringing friends here for an afternoon of loving puppies! A

Tell the truth over a little angels . I bought a Little one on a Friday and paid for him and told…read morethe people I was going out of town that weekend and she told me to go to the PetLand in Murfreesboro on Monday he would be there ,Washed his paws cut and his eyes trimmed he had hair in them. Well I told her we would be there around 11am ..And we was and where was our paid Angel still in Madsion. The people there told us they have no clue what had happen that they would have him there on Tuesday ,Well my Husband told the lady no we paid for him on Friday and told the people we would be there at 11 am on Monday and here we are ,She started saying we will deliver him to your home. My Husband told the lady NO HE NEEDS TO BE HERE IN 1 HOUR .I will tell everyone what PetLand done we paid cash for him on Friday ..AND WE GET A FREE COM TO SAY HOW SORRY THEY WAS. THIS PLACE IS SO WRONG AND DONT HAVE THEIR POP TOGETHER

Always excellent customer service from cashiers and manager! They have great sales on toys- my boy…read moreis destructive- and frequently offer discounts on treats as well. This is one of my favorite Petco locations!

My wife and I went in today with our 5-month-old kitten to take advantage of the free Vetco…read morewellness exam. Upon arrival the vet tech (Lizbeth V) took the weight of our kitten and asked a series of questions. These questions were routine: pet name, breed, color, age, and if the kitten was spayed. A photo of our kitten was also taken. All questions were answered and she then asked if we had any concerns outside of a basic examination. After we answered no, she then advised that in the event that our kitten is sick they are not a full pet hospital and if there is anything wrong with her, they cannot prescribe medications. We assured her, our kitten is not sick, she is up to date on her vaccines and there are not health concerns. She thanked us and said, "let me tell the doctor so she can see what she wants to do." She came back to us quickly to reiterate that this was just a basic examination and if there was anything wrong with our kitten they could only do so much. We reminded her that there are no health concerns. She then stated the doctor did not think the visit was necessary because there are limited slots and this was just a basic exam. (We had an appointment at 10am). Frustrated we walked out of the door and decided that this was a waste of our time, and we wanted to get the name of the doctor. (Dr. Amanda Picking) We came back in and asked the vet tech why there was an assumption that we brought in a sick kitten. Her answer was "We see it a lot where people come in because they see the word 'free' and assume this is where they should bring sick pets." "This is what the doctor is used to, and we see it a lot, some people cannot afford to take their pet to the vet, and they bring them here because they saw the word free." Per the Petco website, "Vetco Total care offers a free initial wellness exam for new clients at participating full-service hospital locations inside Petco." Key details include eligibility: First-time clients at vetco total care only" Services covers a comprehensive checkup (eyes, ears, teeth, skin, heart, lungs). The objective was a vetco wellness exam and NOTHING was done because according to Lisbeth V and Dr. Amanda Picking our visit was unnecessary due to limited slots. (Although we had an appointment) Ultimately, I believe we were racially profiled. We specifically said our kitten is healthy, eating normal, active and showing no signs of illness which was written on the subjective of the receipt we were sent via email. This was completely unacceptable someone should be held accountable. We will never attempt to become a customer at Petco again.

One of the last of a dying breed...a true locally owned small town hardware store. This place is…read moretop notch. Everyone there still cares about customer service and their pet supply selection is second to none. The only place I shop for all my pet/hardware needs. 6 out of 5 stars!

We adore Kelton's! If you want your neighborhood family owned & operated business to stay open, you…read morehave to support it with your business. I try to buy what I can from here before going to a big box store or online. The family is great, they know our pup Zoey since she was little. When we got our new pup, they showered her with a new puppy welcome kit! Always enjoy coming here.