People there generally just want to help. They help you out. They carry excellent products. I like…read morethe Hanes Mall Blvd locale. Other is good but as a corporate office should take returns from other franchised locations. They don't. The Hanes Mall locale tho doesn't answer any phones and is a regular residential message answerer and nobody returns a call. The negative.

Staff are extremely rude over the phone. In person, there are a select few that are respectful…read more Majority of the staff are rude and talk to you as if you can not comprehend basic English. Do better. People are literally trusting you with their children/animals. Work is decent but attitude is trash.

The staff are great. Especially the lady tonight. Wish I could recall her name. Went above to be…read moremore than helpful. Helped guide me, and find stuff or pointed me to items. Explained the sales and why there are differences with online promotions. The corporation is favoring / incentifying online transactions thus the promotions are richer there. Also accommodated me towards closing time, so so pleasant. Store is orderly and get the job done. I do like the look, feel and bit more selection at the Clemmons location. But the location at Thruway Shoping Center (Historic) iis so convenient to other businesses and activities. Ate at Chik-Fil-A just before as was so hungry. And wanted to see how that business was since it had relaunched in a newer bigger building at the same site. Back to Pet Supermarket we love shopping on the last Tuesday of the month with 10% off for either Military or Seniors. Experience always positive. And the store holds positive functions / events like adoptions, meetups, etc. Civic minded.

I have been going here for years. The employees are always nice and helpful…read more They also carry a wide range of products. I moved for a short while and I am back. I called to see if they are still there; Yes! and the employee on the phone was lovely. Go to this store?! Absolutely!

I absolutely love this place. The reptiles are so cool, there's tons of fish. The animals are…read morealways so interactive. Handsome down best place in town. Super great that the employees are knowledgeable too.

I love birds and spent years raising cockatiels, zebra finches and parakeets. went into this store…read morefor the first time and was immediately hit with the smell of dirty cages, and poor ventilation. Pairs of cockatiels were $499.95 per pair.if anyone would pay that much, have them vet checked.

My dogs LOVE the treats they make. They are so spoiled by getting the best. They moved from Main…read moreStreet and we now have a harder time getting the treats. The product is worth the trip, my fur babies deserve the best.

They mostly sell dog goods but they do have a small collection of cat items as well. I stopped in…read moreto buy a cat bed for my cat as we are traveling up north and our kitty was having a rough time. They didn't sell cat beds but the lady was kind enough to give us a cardboard box. She also showed me some calming treats which really seem to have helped. I am so appreciative of her kindness! Thank you so much!

This is the BEST store. It is definitely a brick and mortar store in Winston Salem......we have…read morebeen shopping there for almost 15 years!! As an animal rescuer i have saved a ton with them...i only buy quality food.......for fosters too!!!! Their info was copied (hacked) from a China company.....but this is really them!!!! You can call them and they answer the phone 336-775-2500

SCAMSCAMSCAM If I could do 0 stars, I would…read more We moved and don't have a fence, we bought the 3 pack invisible fence collars and received tracking info. shipping from China! The tracking updated regularly and seemed real. the package said delivered after 3 weeks of changing, and obviously never got delivered.. reached out to customer service and received the generic "reach out to local carrier, check around your house etc." though the tracking number was not with any local carrier And they couldn't tell me who to contact. Customer service said they escalated the problem and the next time I reached out I received a kickback on the email, and my tracking link no longer works. This website is a scam

Employees are helpful. The shelves are full but the prices are very high. This store is good in a…read morepinch

I like this store to pick up treats for our family pup. They have a nice selection of toys and chew…read moretreats. Another huge bonus, they have two big dog wash tubs. They are elevated so it's easy on your back. There is a skip proof ramp for your dog to walk up and down. They have bath towels, soap, and a dryer as well. Worth a stop if you're a pet owner.