This store is totally amazing. Every time I come here there are so many new and cool items I feel…read morelike a kid in a toy store. I recently started birding this year and was getting seed at the major stores. Then one day I saw this place and couldn't wait to go inside. I still get excited knowing I need to go make a WBU run. The staff are absolutely amazing. Everyone is so knowledgeable and so incredibly kind. I became a member which is $25 a year and it saves so much on bird food. They also have the best bird food you can buy with no additives. Yes there's additives on a lot of bird food, who would have thought? This is also a wonderful place to get a gift for someone. So many cool and neat things, be amazed when you come here.

Has a wide selection of products at competitive prices, and the service is always with a smile and…read morehelpful friendliness.

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

i will definitely be returning! this was a amazing experience for me, i found what I was needing…read morewith the help of the polite staff.

A couple weeks ago (3/22), the man with the ponytail helped me find a tool to cut my stray bamboo…read morestalks with. I described the type of tool I was looking for and what I needed it for. He told me he thought the pruner tool would be the best choice for what I was trying to do. AND HE WAS ABSOLUTELY RIGHT! After I purchased the tool, I tried it out later on that evening. It's perfect! It's lightweight, and easy to use. I don't remember his name, but Thank you so much!!

Small location with the normal dog, cat, fish, and small critter supplies. They do have a cat…read moreadoption like most Petsmarts. Again a small freshwater fish selection with community fish and bettas. Staff were smiling and friendly. Location is in the Walmart shopping area so the entrance off of Dixon can be busy. Everyone knows this is a bottleneck of businesses and I expect in the future for this intersection to be redone by the city. Way to many cars for such a small 4 way stop. (Yes I'm rambling) Anyway decent store with limited selection but they probably have what you need. I'll be back until I find a good local mom & pop pet store.

I'm in the same boat as the other reviews that say this location is quite small compared to other…read morelocations. Despite that, the service is pretty reliable. They are always very friendly here and always answer any questions I might have. I prefer ordering online to speed up the process and get quick info on their inventory. I would recommend this place if you need to grab something quickly and want to avoid the chaos of Walmart right across the area.

I have been taking my dog here for three years for grooming. Staff is always nice. I called because…read moremy dog's grooming appointment was coming up and I wanted to make sure I knew the date. Receptionist takes my name and number down. I get a call some time later telling me my dog's groomer quit and that I was off the books indefinitely because the only other groomer was fully booked. (This is the second groomer my dog has had that quit in the recent past) I understand they are short staffed, but I had to call to find that out. I would've understood if someone reached out to notify me at some point. I was satisfied with the work they did but I don't feel they went about this the right way and left a loyal customer out to dry.

If you're looking for a local business for pet supplies, this is a great place to visit. They have…read morea little bit of everything and the service is wonderful. Obviously they are pet friendly so feel free to bring your animals for the visit. They offer other services as well so definitely check it out if you're in the area.

The Saturday morning crew was kind enough to help me load 32 bags of gravel for a front entrance…read moreflower bed project upon multiple visits, even asking how my progress was coming. Mr. Mike also helped me ratchet strap down some furniture I was hauling. I so appreciate everyone's kindness.

They are being political and not focusing on customer service! Ridiculous behavior from…read morecorporate-Banned hotdog vendor because he wrote something on FB about Trump??!! Seriously.

Emily is always willing to take the time needed for our Big Maya's mani pedi each month. She is…read morevery efficient and does a great job!

This place has been a fun place to go for about five years , when you call him on the phone there,…read moreso pleasant to talk to you in so nice to you ,I would recommend

I've been in the store a couple of times. The first I walk in and the owner didn't even address me…read moreat all. Which was really rude I thought but I give her The benefit that she was probably tired or not in a talkative mood. So the next I walk in there looking for a flag, she did the same thing. After a min a older white couple walks in and she just goes up to them and offers them her service. Then I realize that it wasn't that she was rude and not talkative it's just that I wasn't the type of customer she would like to give service to. I will take my money somewhere else. I just order my flag from Amazon and got it two days later and cheaper.

This place reminds me of an ex-girlfriend's mom. Not necessarily a great way to start out, but…read morethat doesn't mean I hated the place or anything. She was just a bird nut, chasing squirrels from her bird feeder, watching them from her binoculars in the kitchen; it was cute. The center is a little overwhelming and cluttered, but they have everthing for bird lovers: special types of bird feeder, lawn ornaments (yes gnomes-you gnome freaks), books about birds, etc. My favorite item was the hare and the turtle battling it out on a chess set, with mini turtle and hare pieces. They also had a book on how to attract songbirds to your yard (in case you have a lot of spare time). There were mostly housewives in here, so I got a few strange stares, but I would get a gift here.