Hi everyone! Luca Paul here. As you can see, I am still having my spa days at Enchanted Tails…read more My mommy and daddy love bringing me here because everyone is so nice and Melissa always makes me look and feel special! After my haircut today, this picture of me was sent to mommy and she is so happy. What a great place.

My dog Sofie LOVES Laurie and the staff at Enchanted Tails. She gets excited when I tell her it's…read moretime to see her. In the past she was scared with her tail tucked because she always had bad experiences. Now her tail is always wagging. Laurie truly loves dogs. She has a big heart and advocates for them whenever possible. She does a fantastic job and has a clean environment. I've been to places where it's obvious it's all about the money. Never again. She treats Sofie like she's her child and my dog knows it! Thank you again Enchanted Tails for all you do!

I brought my 4 month old puppy here for the first time this week. He spent three days of day care…read morehere. I called ahead to make a reservation (though for day care, drop off service is welcomed). I gave them my info and the info about my pup. When I arrived the next day to drop him off I reached for my bet records, the owner advised that had already called the vet & received a copy of his records (I LOVE proactive people!)! Hazard, my yorkiepoo, had a great first day. He was exhausted! The next two days were the same - happy and exhausted puppy. They have cameras, but also post photos and videos to Facebook throughout the day. It was great to check up on Hazard when I could throughout the day. The owner is very nice, you can tell she has a genuine love for dogs. I will definitely be bringing him back!

Never had any problems in the 8 years my dog's been boarding there, until last week. I picked up my…read moredog like usual and they had nothing to report. When I got home I noticed his ear was injured and called immediately to ask about it. Was told at first they knew nothing about it but was put on hold to check with other staff. They came back on the line and told me that someone did notice the day before I picked him up but thought it was an ear infection. Failing to tell when it was noticed or when I collected him was concerning. Even more concerning is that ear infections are usually on the inside of the ear not the back side protruding inward. Looking further you could tell there were puncture wounds and what looked like bite wounds. I asked if he had been in a fight and they said they were unsure but would make a note to have the owner look at the camera footage and call me back. I have called back several times and every time the person acts surprised and "makes a note" for the owner to call me. It's now been a vet visit, 6 pills a day, several calls some with no answer (during normal business hours), and 6 days later with no response from the owner. I totally understand sometimes things can happen outside of your control, they're animals after all. I just wanted to know what happened and how. Some sort of dialog would have been nice. I have spoke this business up, my mother-in-law started boarding her dogs here cause of me. Needless to say, they lost my business which probably wouldn't have been the case if we had spoken when this happened. Which by the way I found out from another employee happened 4 days before I picked him up. They were aware of another dog having to be broken up and separated from mine for the rest their stay.

I wish I could give them a 3.5, but I'll round up. This is…read morea small shop that works on one dog at a time. I think that approach is great, and was optimistic about taking my elderly dog there since I think the busier places must be overwhelming for him. They called me about 15 minutes after I dropped him off to say I needed to come get him because he was too stressed out to be groomed (he didn't bite or anything; they were concerned about his rapid breathing). I appreciated it, because I'd rather bring him come home without being cut than have them push through the full grooming if he wasn't up to it. They charged me just for the bath, which was kind of them. What I didn't appreciate as much was that they refused to work with me to find a solution, e.g., booking another appointment and having me stay to help keep him calm--and I explained I'd be happy to pay in full for both appts regardless of the outcome. They recommended that I take him to my vet and have him "shaved down"--which would almost certainly be much more stressful for him. We have chosen to groom him at home. Much less stress for him, but since we have no skills his new cut is a bit... avant garde. Such is life. If your dog tolerates grooming well, I expect they would be a very good shop.

From the owner: Pet grooming establishment with a difference. We stagger appointments so that we may acclimate your…read morepet to equipment and sounds. Our goal is to minimize stress while completing the desired cut. Your pet's welfare, during the process, is paramount.

The girls are great and they do a wonderful Job on my…read moreMaggie. So appreciate how kind they are to my dog.

I am sad to say I will not be returning to Paws on Cherry. I have been taking our Aussie here for…read moreseveral months since we moved to the area. They have always done a nice job. However , since I started here it seems they have a turnover in help and now seem to clearly be understaffed. I was told to drop him off at 8:00 am. He was there for over 6 hours before I was called to pick him up. I was very unhappy and told her this was unacceptable. I had told the owner from the beginning I did not want him kept crated more than needed. If they are taking so many dogs that it takes them this long to get them complete, they clearly should be timing the drop offs so they are not having to crate them over this long of a period. I have never had my dogs in groomers more than 3 1/2-4 hours tops! Her answer was that there were only 2 of them working that day. Clearly they had more than they could handle in a timely manner. I would have preferred to be called and told they were shorthanded and I would have gladly rescheduled. Also I tried numerous times to call when time was ticking by, and they had no one to answer the call. Sorry to say, I feel their business practices have much to be worked out. If time is not a problem for you or your pet, then maybe this is the place for you.

Jax and Niko loved the attention! came home happy and wanted to go back. Excellent care! will use…read moremany more times! thank u for the great service! very affordable too!

I was nervous to try a new place however, the owners were so welcoming and friendly it put my…read morenerves at ease. My dog was happy when I dropped him off and happy when I picked him up a week later. Everything is laid out in detail on their website, clear information, and pictures. I will definitely be a returning customer. Thank you for taking care of my big puppy.

I had intended to take my pups to Jeep N Pups after receiving a decent quote. We wanted to support…read morea local small business. When my husband tried to set up an appointment, the person on the phone 1, had an attitude and 2, told us it would be an extra $25 for us to stay there while our dogs were groomed. We tried to explain that one of my dogs is a previous owner surrender and has a fear of abandonment, but they didn't care and weren't hearing us out. If that's their attitude towards my dog's needs, then I don't want to do business with them. I love my dogs too much to force them in a scary situation and just leave. I need someone willing to go out of their way to make sure my dogs needs are met.

Had just moving to Kernersville and been there for I don't know around five months. I had no luck…read morefinding a groomer for my 15-year-old poodle who has health issues, but is a great the best companion ever. I got a hold of jeeps and pups and got an appointment right away, I had no problems going and everybody was super sweet and the immaculate. It was probably the cleanest grooming shot that I had ever come across and organized and it was very well put together. They were very attentive to Daisy and her medical needs they were aware they called me a few times just to clarify on things instead of just assuming which I really did appreciate andlook at her I can't even believe that was a 15 year-old dog I mean she just looks gorgeous. Definitely recommend them.

I love the girls at FUR but more importantly I love that my fur baby Dixie loves the girls..she is…read moreso happy to see them when we walk up to the door,and she is smiling when I pick her up..they do a fabulous job on her haircut..can't praise them enough..I moved out by high rock lake in Lexington,and I pass many of pet salons on the way to WS to take her to FUR.theres a reason for that..when they love and care for your baby ,it gives me peace that she is in good hands..

Our Aussie has a standing appointment at Fur. We have been clients since we moved here 5 years ago…read more You can tell that the staff loves dogs, and Luna always comes out with a fluffy coat and smells great. I wouldn't dream of taking her anywhere else.