I always go here everyone is super nice and my dogs love picking out treats after vet and grooming…read moreappointments

I am shocked at the rudeness of the employees here. I was waiting to check out for 5 minutes then…read morehad to go find someone because they were all huddled up talking. When I asked if someone could check me out the guy rolled his eyes threw whatever he had in his hand down and didn't even acknowledge me while he checked all 6 of my items out. Never going back unbelievable

I bought 3 sets of 4 tetras and a elephant ear betta on 03/22/24 (03/24/24 todays date)and 1 died…read moreno biggie just exchange it at the store right. I have the receipt. Everything should be easy Peezy WRONG! After cleaning up my dog's accident I spoke to the cashier about exchanging my dead fish. She said she needed the water from my tank and I was confused? I have the fish and receipt what does the water come into play. All my other fish are alive and thriving as they should it's been 2 days. She told me that's was policy and it just was confusing I can see if it was a week but no 2 days is ridiculous. I called customer service they were no help but again it states "In a properly established habitat, Petco guarantees freshwater aquatic life for 30 days from the date of purchase. A receipt is required, and a water sample is recommended for all refunds or exchanges. Ask a store partner for details. There is no guarantee for saltwater aquatic life, which have unique requirements and are very delicate. If you experience a loss of your marine fish, freshwater fish, invertebrates, or live plants that was purchased online at petco.com within 7 days of delivery please contact Customer Service at 1-877-738-6742 Recommended vs Required ...

Know what you are buying and who you are buying it from…read more 1-877-738 6742 customerrelations@petco.com First and foremost, the national ferret vendor had placed a hold on ferrets and requested Petco stores quarantine them to watch for signs of distemper. My boss thought she knew better than Petco and the vendor so to get around the black out, she sold the ferret as a cockateil so she wouldn't get caught. If you have bought a ferret in the last 30 days, it may have distemper and has not had its rabies shots either. And if the fish lights are off, and the aquatics specialist is not there, THEY ARE LYING TO TO YOU. They just don't want to help you. Call corporate. Photos are not in order but are as follows ( things have been removed if they have an innocent person's name mentioned. 1) day one and two of crickets not being cleaned. crickets let off a gas that kills other crickets so if you wonder why half are dead before you get home, thats why. 2) animals with no food or water 3) Hamsters stress and die very easily. Petco recommends they be place in our wellness room and given electrolytes and probiotic for 48 before being placed on the floor. They do not do this which results in hamsters getting wet tail and dying within a week. 4) strange liquid on the floor after my day off 5) rat droppings and eating bags . It took 3 months to get it under control and i was told to tape bags that were eaten and to clean cat furniture they were nesting in. I refused. 6) six baby chameleons improperly housed all died 7) visible rat snap traps and Are reachable by customers and children. These have since been removed after I complained to the DM 9) failure to thrive bearded dragon left to die rather than put down. it suffered for weeks before it starved to death. 10) employee hold till payday area. Things on sale that you could buy that they hold back for weeks until they can afford it or the price goes down. 12) third day of spider molt and a filthy reptile cart 13) three day old dishes in Wellness number 14 ) Mahesh my district manager being made aware animals were not being fed 15 ) boss never called to get alarm codes for herself or others so she just had everyone use mine for 5 months 16) had a man ( no names but i hope he sees this, i will be a witness for you of you decide to report it to TWC) working for us for over a month without being hired, supposed to be being paid under table but she didn't even pay him so he hasn't worked at the store in 6 months but she won't fire him because she's afraid she'll be reported ( You know who you are, they are working out a way to fire you and not get a fine) 18) times my boss left early without asking leaving us short handed on important days like vetco. 19) pallets not placed 3 ft away from electrical equipment. Fire marshall would have a field day

We've gone there for years to have our dogs groomed. The last few times they've butchered my dog's…read moreears- choppy and scraggly. This time he tried to say it was because of matting- they got matted because of how they were cut last time. Hey also took our other dog to the vet because he was limping- not bleeding, not crying, but favoring a leg. He's old! He gets stiff when he's been sitting. They could have called before taking him, but they said "Well our policy says if it's urgent we take them immediately." That was not urgent! So they removed him from the store, had who knows what person transport him, and took him to an unknown vet because he's old and has a stiff leg. Never again!

I hated my experience here , I took my maltipoo here to get a trim and let all of his hair be…read moreout.Unfortunately I come to pick him up and all of his hair is gone LITERALLY GONE. I ask her wtf happened to him this isn't what I asked for . one lady says we'll we did call someone to tell what happened n didn't call anyone . no one phone has rang but do not come here bc of horrible communication and even more problems now I will have to drive to pearland or Houston just bc this location is horrible .

Had a wonderful experience shopping here. I was looking for some training treats for my precious…read morepup and I found a variety of treats here. There were also small dog toys on clearance throughout the store, and I picked up a few to surprise my pup on the next upcoming holidays (have to hide it from her!!). The plush dog toys were so small but cute, and my pup loves the smaller dog toys. I ended up also picking up a Plato Dog's Salmon Treat and a Etta says Dog Treat Yummy Stick. There were a lot of other specials like buy one get one 50% off as well. Will have to drop by to see what other things I can find! Glad I got to visit this store. I'm a fan!

The meal warms were great very nice costumer service the people working there were very…read moreknowledgeable

They have the cutest assortment of dog clothes, toys and accessories!…read more We will be back, Thank You!

16 year old Max doesn't like the lime light....but at least now he doesn't have to use his energy…read moreto curl up in a ball to stay warm! The selection at the Pet Stop on Woodway was absolutely delightful! I have been looking for the past 2-3 months at franchise pet stores, the choices were 1 to "none" picking concerning his size and color pattern options. He had one that was really short for him. (Better than nothing.) But the choices in jackets, Wool sweaters, cotton sweaters with little ruffles to boot, were amazing! The staff (possibly the owner...) helped us with fitting selections, wonderful service. You can bring your dog of course to get the proper fit. We took a chance on the fit with the advice of the staff and don't regret it. With the icy weather on its way...Max won't be shivering as much!

I debated writing this because I actually liked the groomer and my puppy's haircut came out nice…read more But the overall experience was extremely stressful and poorly handled. I brought my puppy in for a routine groom with JAZMIN and was told he had a mat on his arm. I completely understand that mats happen--that wasn't the issue. The issue was how it was communicated and handled. Before I left, she checked his entire body in front of me and confirmed that was the only mat. Despite that, she began telling me that his entire body might need to be shaved down and that he could possibly be showing skin. As a dog owner, that's very alarming--especially when it doesn't match what was actually found. When I tried to ask questions and figure out a reasonable solution, instead of guiding me, her response multiple times was: "Do you want to just take him?" She repeated this several times--even after I had scheduled my day around this appointment and was clearly trying to move forward. Even when I came back to adjust the plan (just bathe him, hygiene cut, etc.), I was met again with: "Do you want to take him?" There was no reassurance, no clear plan, and no offer to simply proceed and call me if anything else was found--which would have resolved everything. Instead, I spent hours going back and forth, stressed and unsure if I was going to pick my dog up shaved down to the skin over one small mat. The final result? Exactly what I initially expected--only that small area was trimmed and the rest of his coat was perfectly fine. That confirms this situation was unnecessarily escalated from the start. I don't have an issue with the grooming result. But the communication, tone, and overall handling of the situation were disappointing and avoidable. When I spoke with a manager, I was told the groomer may have been "having a bad day." Respectfully, that shouldn't affect how customers are treated--especially when it involves their pets. Because of this experience, I won't be returning. I just can't go through that level of stress again over something so minor.

I'll always have a soft spot in my heart for this place because it's where we got our kitten. On…read morethe left side of the store, there is a Houston Humane Society cat adoption area. While we were not in the market for a cat when coming in to check out this place, we fell in LOVE with one of the kittens up for adoption. We had to file the paperwork through the Humane Society, so we couldn't leave with her that day but nonetheless, we got our little fur baby here. As for the store itself, I personally feel the prices are higher than elsewhere. The main thing I've gotten here was cat litter (which typically runs a few bucks higher than other stores.) I have only made these purchases when I've received 20-25% off coupons in the mail which brought the price down below competitors. There is a clearance rack near the cat adoptions. Here I've found cat treats for up to 75% off (depending on the expiration, sooner they expire, the less $ they'll be). Staff are usually pretty helpful and always friendly. Some of the guys offer to carry the 25-40lbs cat litter containers out to my vehicle for me which is super sweet of them. Lastly, while researching for this post, I wanted to look up the exact cost of the cat litter from their website... only their website is not very good. A simple search for cat litter came up with "no results found." Then I looked through the cats-supplies-litter and waste management tabs and again, "no results found." Very odd. So I don't have any actual price data to include. Their website needs a lot of work.

Absolutely fantastic My boy Deebo came back looking like a…read moresuper star.. Chris is obviously skilled at her trade, I highly recommend this groomer I love everything Floppy Pet related. The family business feel with the commercial selection of everything your pet needs at a convenient location in Seabrook. Give them a try. You'll see my point ! Thanks again!

Love Floppy Pets Boutique & Pet Shop and Puppy Dog Tails Grooming! Sweet people, always smiling and…read morewelcome my babies with hugs & kisses. They're very knowledgeable and always saving animals.

always taking amazing care of our pups!!!! We get our nails cut in saturdays when they have walk…read moreins & we get one of them groomed here. Prices are reasonable and they always take good care of the pups.

Love this place!!!! Staff is amazing and so many food dog products. . Come take a look and bring…read moreyour pup!!!

My wife and I came in to get her glasses taken care of and were honestly impressed with how smooth…read morethe whole experience was. The line looked long at first, but they had a QR code check-in system that made everything easier. We scanned the QR code with our phone, saw how long the wait would be, and got a text when it was her turn. It was great not having to just sit there--we were able to get some shopping done while we waited. Super convenient and way more efficient than we expected. The staff was polite, and everything was handled quickly once she got called back. Nice surprise to see a system like this in place. We'd definitely come back!

Your staff is uninformed and rude. These old ladies are walking around with chips on their…read moreshoulders scolding your customers.