I bought 3 sets of 4 tetras and a elephant ear betta on 03/22/24 (03/24/24 todays date)and 1 died…read moreno biggie just exchange it at the store right. I have the receipt. Everything should be easy Peezy WRONG! After cleaning up my dog's accident I spoke to the cashier about exchanging my dead fish. She said she needed the water from my tank and I was confused? I have the fish and receipt what does the water come into play. All my other fish are alive and thriving as they should it's been 2 days. She told me that's was policy and it just was confusing I can see if it was a week but no 2 days is ridiculous. I called customer service they were no help but again it states "In a properly established habitat, Petco guarantees freshwater aquatic life for 30 days from the date of purchase. A receipt is required, and a water sample is recommended for all refunds or exchanges. Ask a store partner for details. There is no guarantee for saltwater aquatic life, which have unique requirements and are very delicate. If you experience a loss of your marine fish, freshwater fish, invertebrates, or live plants that was purchased online at petco.com within 7 days of delivery please contact Customer Service at 1-877-738-6742 Recommended vs Required ...

Know what you are buying and who you are buying it from…read more 1-877-738 6742 customerrelations@petco.com First and foremost, the national ferret vendor had placed a hold on ferrets and requested Petco stores quarantine them to watch for signs of distemper. My boss thought she knew better than Petco and the vendor so to get around the black out, she sold the ferret as a cockateil so she wouldn't get caught. If you have bought a ferret in the last 30 days, it may have distemper and has not had its rabies shots either. And if the fish lights are off, and the aquatics specialist is not there, THEY ARE LYING TO TO YOU. They just don't want to help you. Call corporate. Photos are not in order but are as follows ( things have been removed if they have an innocent person's name mentioned. 1) day one and two of crickets not being cleaned. crickets let off a gas that kills other crickets so if you wonder why half are dead before you get home, thats why. 2) animals with no food or water 3) Hamsters stress and die very easily. Petco recommends they be place in our wellness room and given electrolytes and probiotic for 48 before being placed on the floor. They do not do this which results in hamsters getting wet tail and dying within a week. 4) strange liquid on the floor after my day off 5) rat droppings and eating bags . It took 3 months to get it under control and i was told to tape bags that were eaten and to clean cat furniture they were nesting in. I refused. 6) six baby chameleons improperly housed all died 7) visible rat snap traps and Are reachable by customers and children. These have since been removed after I complained to the DM 9) failure to thrive bearded dragon left to die rather than put down. it suffered for weeks before it starved to death. 10) employee hold till payday area. Things on sale that you could buy that they hold back for weeks until they can afford it or the price goes down. 12) third day of spider molt and a filthy reptile cart 13) three day old dishes in Wellness number 14 ) Mahesh my district manager being made aware animals were not being fed 15 ) boss never called to get alarm codes for herself or others so she just had everyone use mine for 5 months 16) had a man ( no names but i hope he sees this, i will be a witness for you of you decide to report it to TWC) working for us for over a month without being hired, supposed to be being paid under table but she didn't even pay him so he hasn't worked at the store in 6 months but she won't fire him because she's afraid she'll be reported ( You know who you are, they are working out a way to fire you and not get a fine) 18) times my boss left early without asking leaving us short handed on important days like vetco. 19) pallets not placed 3 ft away from electrical equipment. Fire marshall would have a field day

Take both of my small dogs to LDC for daycare, grooming and occasional boarding. Great staff and…read morereasonable prices. Highly recommended.

Drop off was a breeze, they were able to watch my dog and keep my dog happy over the course of a…read morecouple days. My dog was very grateful

Staff was very helpful. Went out of their way to help us find the items we were looking for.read more

The worst tractor supply. The older white big ladies do not want to help you. I've been here twice…read moreand their customer service has been horrible. I ask a questions and they give you an answer with an attitude. Today, asked the lady if she can please give me bath towels for the pet wash section and she ignored me. I walked up to her again and she said the company that washes the towels have not been there in a month and there's nothing she can go.

I've been a customer since 2021, and my three huge dogs absolutely love coming to Brazoswoods! Back…read morewhen I was single (lol) and only had one dog, she went to daycare here and loved it too. The employees are amazing--great personalities, caring, and trustworthy. I feel completely comfortable leaving my dogs with them every time. Even when I'm on vacation and call because of my mommy paranoia, they're always reassuring. I'm happily giving them 5 stars! And I absolutely love the owner as well!

They are very clean and well maintained. They took good care of our 3 Scottie's for a week.read more

First impression of this "World-class Veterinarian" I was highly impressed! However, I allowed them…read moreto be my "trusted veterinarian"; HUGE MISTAKE. I was talked into starting the CareClub program which seemed extremely helpful, I was only able to take advantage of this for 3 months although I was locked into an agreement for a year. 27 days post spay surgery I had to make the hardest decision in my life due the severity of my attack. Completely came out of nowhere, I had to call animal control which took 3 days to remove my cat from my home..My first instinct was to call my "trusted veterinary clinic" I was asked from the woman over the phone "Why would you bring her here?". Extremely disrespectful and disheartening to hear that from the last people to touch your baby! I wanted to ensure that I was not going to be continuously charged for my CareClub plan so I have now called 3-4 times and physically went into the office to show the staff the severity of my wounds.. I was assured by the wonderful receptionists (THE MOST HELPFUL AND CONSIDERATE employees!) that I would receive a phone call from the Office Manager on Thurs, the 19th. I never received a call, so I called first thing Friday morning and was told that "oh the manager took care of it." I understand the situation was "taken care of", I deal with legal agreements daily. Maybe it's too much to ask, but I would have expected some sort of email addressing the termination of the agreement. WHERE IS THE COMMUNICATION?!?!?!? WorldClass Veterinarian? Hmm do your research.

Very friendly and helpful staff, got us in quickly. Vet was very knowledgable and had our chihuahua…read moretreated and sent home with medicine in a timely manner. Very grateful to have found a wonderful vet for our dogs!

Had to take my sweet girl in, she just wasn't herself. You can tell when your pet isn't well. Dr…read moreAmanda Roborough got down on the floor and performed a very thorough exam on her, she's 65 lbs. Took her time and was loving and talk to her the whole time. She ended up doing an ultrasound and eventually an emergency splenectomy. Dr Amanda was supposed to get off work at noon, but stayed til after she performed the surgery and after Annie woke up. Called us and thoroughly explained everything she did, and what she found. Then went and checked on her again at 3am and again at 7am. On a Sunday. Called me with updates, even sent a little video of how she was doing. I picked her up on Monday, Dr Amanda was there and meticulously explained what she found, and how to deal with it. I have not felt as trusting with any vet before. She was amazing, and I knew my girl was in the most committed compassionate hands i could have wanted. Nothing but respect and love for the way she dealt with my anxiety and my Annie's health. Highly recommended Freeport Veterinary Clinic.

Buckle up here we go so I had two large American bulldogs and I r try very hard to build…read morerelationships with the vet however I got a different Vet almost every time the man that owns it is very nice. However he told me not to give my dog insulin unless she ate. She had just been diagnosed with diabetes what do I do if she doesn't eat and he said just call me and I'll talk to you. I called him three times the last time in tears as a girl Nicole tells me he's in a meeting. She'll make sure that he calls me back well I had to end up going to the emergency vet at three in the morning and putting my dog down, cause I basically killed her by not giving her insulin cause I didn't know what to do. Maybe that one's on me for not getting more educated or distressing in someone that they would answer then every time I've gone there with two large dogs I don't think I ever spent less than $$800 and sometimes more sometimes a little less that's an average than after going to them for about two years spending tons of money when I go put my 12-year-old American bulldog down I was crying so hard. I could not even see they have me get up off the floor with her before they agreed to put her down and have me pay $252 before hand when mind you I never had an issue paying my card went through every single time I couldn't believe it. It was so inappropriate then they asked me if I want to get her ashes and said it was going to be $728. How is that even possible? Heartbreaking absolutely heartbreaking. I just spent a shit ton of money the week before because I knew my dog was dying and I was trying to do anything I could to help her. I'll never go there again. Essentially I lost one dog because I was told oh she doesn't eat don't give her insulin. Just call me if you need help. I'll be here for you. Three phone calls three phone calls not one callback and then it cost me $750 to have to go to the emergency vet and put my other dog down. God what a situation they don't give a shit.

We've gone there for years to have our dogs groomed. The last few times they've butchered my dog's…read moreears- choppy and scraggly. This time he tried to say it was because of matting- they got matted because of how they were cut last time. Hey also took our other dog to the vet because he was limping- not bleeding, not crying, but favoring a leg. He's old! He gets stiff when he's been sitting. They could have called before taking him, but they said "Well our policy says if it's urgent we take them immediately." That was not urgent! So they removed him from the store, had who knows what person transport him, and took him to an unknown vet because he's old and has a stiff leg. Never again!

I hated my experience here , I took my maltipoo here to get a trim and let all of his hair be…read moreout.Unfortunately I come to pick him up and all of his hair is gone LITERALLY GONE. I ask her wtf happened to him this isn't what I asked for . one lady says we'll we did call someone to tell what happened n didn't call anyone . no one phone has rang but do not come here bc of horrible communication and even more problems now I will have to drive to pearland or Houston just bc this location is horrible .