The first few times in went it was a bit messy and most of the plants for tanks were dead. But the…read morelast few times I've gone it looked much better. Good quality night crawlers!!

Disappointed by Misleading "Walk‐In" Policy & Poor Customer Service…read more I took my dog to this shop expecting a simple nail-filling service, after speaking on the phone and being told "no appointments necessary"--so we drove over right away. Once there, staff said they couldn't do it because they "didn't have time / enough staff," despite the promise of walk-ins. We were asked to wait 20 minutes. After waiting, we left and went to another facility that was willing to help immediately. This was the first time I've had a negative experience here; up until now we'd been happy and continued to bring them business. I hope they improve their communication and consistency, so other customers don't go through what we did.

After searching a LONG time for a groomer that my dog & I both love, we found our new home! Today…read moreRegina groomed my Charlie for the first time and I couldn't be happier with the results. He came back happy & his usual overly excited self too. She went above and beyond for my boy! I can't recommend them enough.

So I went to Pet Smart for a haircut for my golden doodle (female) .... So I was ask to bring her…read moreearly 8am on 2/17/24 so I got her checked in and they saw in the computer how I wanted her cut so when I got her back,I was in shocked that they took away all the futures of my dog being a poodle !!!! They shaved her ears and her tail which I don't know why anyone would do that without m saying so,I know it would grow back but DAM .... I was very disappointed cause they did what was ezy for them

My dog and I went to training classes when I first adopted him. That was about two years ago, and I…read morefelt like we both needed to brush up on our skills. I took Bruce to be evaluated by "Happy," PetSmart's newest pet training instructor, because I didn't know if I should enroll him in the Intermediate or Advanced class. I thought the evaluation would take maybe 5-10 minutes. Happy easily spent 45 minutes, maybe even an hour, working with Bruce, getting to know him, doing a physical evaluation, going over every inch of him, checking for any quirks he might have, and evaluating his current skill set. I was completely blown away by his attention to detail and ability to immediately connect with Bruce, and I (obviously) wanted to enroll in his class immediately. Instead of an Intermediate or Advanced class, he suggested Bruce and I enroll in a Therapy Dog class. After 6 weeks of training, I have a completely different dog. I feel far more connected to him, he is much calmer in social situations, he is more in-tune with, and responsive to, my commands... Happy is the greatest dog trainer I've ever met. So incredibly grateful for his help - we gained a true asset in our community when Happy started training at PetSmart here in Madison.

Today I brought my 18-year-old Pomeranian to the groomer, and what happened was unacceptable,…read moreunprofessional, and honestly heartbreaking. My dog is extremely small, fragile, and senior, so she requires gentle handling and extra caution. Instead, she was put in harm's way by her groomer, Ronnie F. Ronnie called me to say that my dog had "slipped out of the leash" and fallen to the floor, hitting her hip. She delivered this news without any apology, without urgency, and without the slightest concern for my dog's well-being. Her tone was cold and dismissive, as if she was inconvenienced by the accident not responsible for it. A groomer's FIRST responsibility is to ensure the animal is properly secured before picking up any tools. Especially with an elderly dog, safety should be the top priority. The fact that my dog fell at all shows clear negligence. But what disturbed me even more was the groomer's attitude afterward. When I arrived, Ronnie continued speaking to me with a nonchalant, irritated tone--like she was the victim in the situation instead of the person who caused it. She still never apologized. Instead, she raised her voice, said she "needed to go to the back," and walked away as if she could not be bothered with the very real possibility that she had injured a senior dog. I was polite to her the entire time, yet she acted as if she was being attacked, even though all I wanted was an explanation and reassurance that my dog was okay. My aunt asked how a secured dog could fall, and Ronnie's response was, "When they're this old, it could happen." That statement alone shows a complete lack of accountability. Age is not an excuse for negligence. What happened today makes me seriously question how many other animals have been treated this way. Mistakes may happen, but a lack of empathy, a lack of responsibility, and a complete failure to show basic professionalism is unacceptable especially in a job that involves vulnerable pets. My dog could have been seriously injured, and instead of compassion, we were met with attitude. That is not the kind of person who should be working with animals.

Very helpful staff and volunteered to order dog food I needed that they didn't carry.read more

There's a girl that works there probably in her 20s acts like she owns the place She's always mean…read moreand rude. I took around 30 guppies yesterday. I tried to call owner but asked for wrong name. if he's there he will give a lil credit or change for a filter The young man is nice. He just says we will give them a good home Well she said you need to call first or don't bring them we just use them for feeders. I said well at least I didn't put them down the toilet. the chill guy was there. I said she's mean when she went to back. he said she's stressed well she's always stressed. Everyone everyone has stressed but when you work with the public, you should treat other people the way you want to be treated if you can't do that stay at home. The chill guy with the chameleon is nice. I usually get along with everyone. I guess she thinks she owns the place. It must be the owners daughter and she thinks she knows everything about everything.

Nice and courteous staff that is always willing to help. I enjoy going to this location.read more

They are perfect there the groomers their helpers Maddox is awesome especially on standard poodles…read moreand golden doodles and we love them and Finnegan today had the best day of spa and beauty and he smells amazing. Feels amazing. Looks amazing and I swear he's way more handsome than ever and I'm thinking I might just keep them after all. That's kind of funny anyway I highly recommend this place 1000% especially after a bad experiencing in Gallatin.

Judging by the way it smelled upon entering the building, I assumed there would be dead fish…read morefloating or stuck to the filters but they all were like alive and kicking! So that's a plus. Not much variety. Didn't see much saltwater tropicals either. I asked about Betas they said they had ONE in the whole building placed out of the way. Kind of a dim and grubby vibe. Mostly seemed like a hang out for 50+ big bellied creeps.

It's like a hoarder's paradise. Many fish, some very large and old. The most disturbing thing were…read morethe chinchillas in the lower level where all the junk is sold. Dirty crowded wire bottom cages. The animals were quiet and looking depressed. Not even sure they are socialized as they did not respond to me at all. Talked to the owner who stated his son cares for them and they've just gotten out of hand, reproducing a lot. Geez- separate them! He stated they are not selling much. Geez- stop letting them reproduce if you can't sell what you have! Asking price very high, but owner states they will probably take them to the auction and get a lot less. Geez- if you know that, lower the price NOW! I found the whole store dirty and depressing. Garbage was piled up outside the door and an open compost pile of animal bedding out back.

I love this place, they have all the good food like the stuff that's so expensive to buy online,…read morethey have in this store!! I know!!! And the lady that works there, did catch her name, I think she's the boss! She's very knowledgeable on the products and now our boys are eating very good!!

The best group of people ever. Went in for first time today. If you want to know what customer…read moreservice is supposed to look like, stop in. Going to make this our local go-to pet store.

Sorry groomer they're actually charged us for a full on bath and I'm brushing and I know for sure…read morethe dog was not bathed. He never smelled good and she was busy outside smoking and I'll never go back there again. Plus I tipped her $20 cash not knowing our dog wasn't even fully washed. I think she did a dry shampoo on them and that was it and sprayed some funky smell on them never again bye-bye

I recently had my two dogs groomed. I took them on different day. Kevyn, was their groomer at the…read morePet Sense in Gallatin, Tn. I just wanted to say how happy were are with her. She is very good with dogs and they like her. She did great job on Finn and Cali. She even cleaned their teeth! We have never had a groomer offer this service before. She did a exceptional job. We will be coming back to see Kevyn! She is now our new groomer.

Beautiful store! Amazing set up and critters. Super helpful staff. Got my Pacman frog for a great…read moreprice here 4 months later it's alive, healthy, and thriving. They gave me some complimentary food for my frog with my purchase. Great place

One of the cleanest, well maintained pet shops I've ever visited!!!…read more The Aquatic Critter has SO MUCH variety and selection of fish and sea creatures; along with a good amount of reptiles on the second half of the building. All the animals enclosures were clean and in good condition and the place didn't smell awfully like most pet stores often do. I haven't bought anything from here personally, but I did enjoy some window shopping and was very impressed with the quality, variety, and cleanliness of this establishment.