If it weren't for the amazing staff here, 3 stars would be reaching. The rewards system is the…read moreworst I've ever experienced. At the end of the month, any points you have are immediately redeemed and if you don't use them by the 1st, they expire. This seems so greedy and I think this business should value repeat customers better. I've been going to this location for over 2 years and have only been consistently coming --even after moving further away--because of the welcoming, friendly environment the employees give. I don't think I'll be making the trip any longer considering all my points and money are going to waste. This business does do price matching, which is great, but after spending thousands of dollars here, I think I deserve to save $20 of points to be able to use it on my $100 bag of dog food.

I was so upset with the SO CALLED groomer that was grooming a DARK brown medium size dog around…read more4:00 pm Mother's Day! POS GROOMER YOU KNOW WHO YOU ARE & SHAME ON YOU!!! Shame on every employee in the store! I went to find out what was making this fur baby so distressed!!! I saw you....the lady in the back of grooming station with short shoulder length brown hair. While I went to find management, I came back to the back of the store and you were gone. You need to be fired! I will see what can be done about her-this will not be forgotten & I only hope the person who took in their fur baby sees this .......SO SAD Let's see if this listed cause I give you NO stars

Prompt hands on service. Very nice and helpful. Well organized space. And a nice variety of…read moreproducts.

The people here at this pet store are always so helpful and friendly, we have been coming here for…read morea few years and always provide great service. Our pets have allergies & can only have specific diets, the staff here helped me find & special order a ready made frozen diet for both my cat & dog so that I don't always have to make it myself. They offer a really wide variety of other pet foods, treats & pet supplies.

I take my dogs here to get groomed. All of the staff knows my dogs by name, and the cashier even…read morecleaned up my dog's poo once when I asked for a poo bag. We usually see Mary they get groomed, and my dogs love her. They come out looking and smelling clean with nicely trimmed nails. The staff is friendly and genuinely loves animals!

We like this store. Got a large breed puppy about a month ago and the staff was very helpful for us…read moreto pick some things out for her. Each time we've been they are very friendly. Will return over and over again.

My dogs love coming to Safari Pet Resort. It feels like a luxury experience with affordable…read moreoptions. Both my dogs come home tired after a day of playing and fun. I love that they offer a pool during the hot summer months.

Misplaced my papers before a job interview, rescheduled at an inappropriate time, and gave the…read moreposition to somebody else on the day of my interview, then they bar you from applying again despite their apparent constant staffing problem. Does not bode well for how their business is run or how they treat their employees.

Fantastic store. The puppies are well taken care of, and some are from the shelter. They insist you…read moreuse germ x, but sometimes are too overwhelmed with customers that they can't catch everyone. I've only seen a sick dog there once, and a worker was with it the entire time and refused to let anyone touch it. They definitely care about their animals. They have a wide selection of fish, too. I love going here!

Worst customer service! The employees stand behind the register and when someone walks in the…read morestore, nobody greets you. They just continue their conversation. Nobody's walks around asking if you have questions. I walked up to the counter and the employees were too busy talking to acknowledge me. I had to say excuse me to get their attention and then the woman had an attitude the entire time. I will never visit this pet store again. Needless to say we chose not to purchase an animal here and went elsewhere

We love this place! All the workers are helpful and keep the place safe and clean for all the…read morepuppies! Love bringing friends here for an afternoon of loving puppies! A

Tell the truth over a little angels . I bought a Little one on a Friday and paid for him and told…read morethe people I was going out of town that weekend and she told me to go to the PetLand in Murfreesboro on Monday he would be there ,Washed his paws cut and his eyes trimmed he had hair in them. Well I told her we would be there around 11am ..And we was and where was our paid Angel still in Madsion. The people there told us they have no clue what had happen that they would have him there on Tuesday ,Well my Husband told the lady no we paid for him on Friday and told the people we would be there at 11 am on Monday and here we are ,She started saying we will deliver him to your home. My Husband told the lady NO HE NEEDS TO BE HERE IN 1 HOUR .I will tell everyone what PetLand done we paid cash for him on Friday ..AND WE GET A FREE COM TO SAY HOW SORRY THEY WAS. THIS PLACE IS SO WRONG AND DONT HAVE THEIR POP TOGETHER

This place is the best! My puppy is a Pomeranian and has a sensitive stomach. Not only is the staff…read morefantastic and so friendly, but the food options are wonderful! They open the door for you and give treats to your dogs with smiles on their faces. Even gave us a free bag of dog food to try! We are now returning customers!

Ya'll are so sweet and helpful, but for me, it's a bit overstimulating! Almost to the point I have…read moretrouble coming in. I know it's all out of kindness and wanting to help, but being asked what you can get for me the second I walk in when I just want to browse for a minute is a bit much. I'm followed all around the store and I feel pressure to get in and get out. I think it should also be an option to have stuff carried to the car, not everyone wants that. Just some advice! Still appreciate the southern hospitality as it's hard to come by!

Very helpful staff and volunteered to order dog food I needed that they didn't carry.read more

There's a girl that works there probably in her 20s acts like she owns the place She's always mean…read moreand rude. I took around 30 guppies yesterday. I tried to call owner but asked for wrong name. if he's there he will give a lil credit or change for a filter The young man is nice. He just says we will give them a good home Well she said you need to call first or don't bring them we just use them for feeders. I said well at least I didn't put them down the toilet. the chill guy was there. I said she's mean when she went to back. he said she's stressed well she's always stressed. Everyone everyone has stressed but when you work with the public, you should treat other people the way you want to be treated if you can't do that stay at home. The chill guy with the chameleon is nice. I usually get along with everyone. I guess she thinks she owns the place. It must be the owners daughter and she thinks she knows everything about everything.

After asking countless fellow doodle moms where they took their Goldendoodle to get groomed they…read moreall said Pawsitively Purrfect. Im so glad we asked locals prior to instead of having to shop around. Major props to Andrew!! He really worked with us and taught us the proper at home care/brushing techniques between grooming. I've never had a dog that needed professional grooming before so it was a learning curve. I really appreciate him going the extra mile to ensure we were educated and pleased. I appreciate their kindness and patience but most of all their care for my dog! When I called to set up the appointment Brad recognized my dogs name and responded "oh, the mini horse?" . We bring him here between haircuts to get his nails trimmed and ears cleaned but I was still surprised he had immediately remembered Bradshaw. As a business manager myself it truly is the little things that mean the most to customers, so thank you! Bradshaw looks extremely handsome and we are very pleased with our experience at Pawsitively Purrfect.

Am happy with my two min. Cocker spniels' Groming. They did…read morea great job on my senIORS I will be using them again very soon. Will bring my Snorkie and my Corgy I'm well.