The man decided that he was going to take his anger out on myself and my elderly mother. i went to…read morepet a rat that I may purchase and the next thing I know he is calling me rude and in front of my kids, from the time we walked in the door we were bothering him and he was just mean, this isn't the first time I have felt like a burden going to his store, but he proceeded to say a**hole in front of my 5 year old and my 9 year old while yelling at the top of his lungs at my elderly mother. I have never been so insulted, humiliated and now my daughter is upset and crying because her snake will have to wait for his food. And we have gotten boxed from then that we have had to sit outside due to them having roaches. it's disgusting! The building the animals conditions and his attitude are terrible we have also bought 3 different animals from them and each one died, they need to be shut down.

Not impressed at all. Kinda rude people. I guess I will just continue going to west Virginia pet…read morestores. Better selection, nice people, and better prices.

This place either needs to be shut down or seriously renovated. I worked with aquatics for years,…read moreand this shop displays a terrible array of neglect and disinterest in its aquariums. Aside from that, there are "shop dogs" that wander freely during all hours. The dogs are not for sale. They are mostly tame, but relieve themselves all over the shop, leaving behind an unbearable odor. This might sound contrived, but I am suspicious of activity going on there. I owned two fire-belly frogs for a few years, and visited this shop only once for crickets. Upon purchase of said crickets, the owner/operator asked me if I needed anything *special*. I said no, that the crickets would do just fine and began to exit. The employee asked me in several different inflections if I didn't come in there for something more special, something not usually sold in stores. I have first hand accounts of other patrons experiencing the same kind of badgering and insistence. If you need pet supplies in the NRV, as much as I hate to say it, please go to PetSmart. There used to be a nice shop on West End, but it seems to be closed now.

A friend and I ventured over last week, excited to find a pet store in the area. After visiting…read morehowever, I'm torn between telling everyone to go and rescue the animals there and warning anyone & everyone to stay far, far away from this place. The last thing I wanna do is see them gain business, but the animals there -desperately- need rescuing. The place is dark, dingy, cramped & cluttered, w/too-small cages stacked on top of each other and everything from the facilities to the cages themselves in need of major upkeep, care & maintenance. I felt like I was going into a 3rd world black market animal seller (for food or for Heaven knows what I don't know..) when I walked in, and you can feel the desperation & despair of the animals, being forced to live in those bleary, squalid conditions. It was clear the critters themselves weren't getting the attention & care they needed, and the space itself was just.. extremely unsavory. I'm not against pet stores in general, so please don't mistake me for someone who'd review any pet store thusly.. but I do love animals, and that place just made me want to cry. After leaving "Classy Critters," I wish I could take every pet they had home with me; from the cockatoo to the tarantulas, right down to the ferrets & fish.. just so they wouldn't have to live there. :((( Sooo very, very NOT good...

Great customer service and store is clean and well stocked. Location is easy to get to.read more

My dogs have PTSD from not being socialized as pups and then they were in a barn fire. Rikki has…read morebeen grooming them since I got them, and has been simply amazing with them. She treats them so nicely and professionally. I can't say enough good about her. They visibly trembled when I first started bringing them in, but now they are so so much better! I adore her!

They said it would be cold this weekend but I was still caught off guard when we rolled into town…read morefrom NJ and it was less than 10 degrees. This may be the first time it's gotten colder the farther I drove south. Anyway my dog LOVES to play in my grandmother's fenced backyard and after a 9 hour car ride I knew his zoomies would be next level. I was psyching myself up to head over to C'burg to one of the big box stores to find a doggie jacket when I spotted Kibbles. Could it be??? A local pet store in Radford??? I pulled over and called to confirm they had coats in stock and that pets could come in. Me and my dog tried on 3 different coats - Ruffwear for the win - and I also nabbed him a stocking stuffer for Xmas morning. What a pleasant surprise. I was shocked that the employee said the store has been there 8 years! I'm telling everyone I know - my local family is full of pet lovers and will enjoy patronizing a local business.

I have shopped here for years, despite the unfriendly, unknowledgeable staff that acts like you, as…read morethe customer, are dishonest and trying to cheat them. I like to support local small businesses. I've had two incidents where they were unbending and righteous in their response. One was when I inadvertently put a scoop of the higher priced (by .49) biscuits in my bag. Told the manager at the check out and he said he would have to charge me the higher price or I could go get another bag! ONE Scoop! The second was I purchased two bully sticks and only got home with one and when I called the owner insisted he put it in the bag. I said it was not in my bag and they should offer me another. Then asked to speak to the owner and while waiting was cut off. I spend on the average $85-100 month here. You would think they could keep a loyal customer happy?! Won't be going back!!

I bought a hamster that the worker said would NOT bite and would be very friendly, but the hamster…read morejust bit me which brought blood. And we didn't get a receipt. But when we called she said we couldn't do anything about it because we didn't have one.

Took our Shih Tzu to get groomed. Asked for shave all over (2nd shortest cut on chart). Said to…read moremake sure tail and face around mouth are shaved close. Got call that groomer had to leave and someone else will take over grooming. She asked what cut because other groomer didn't leave notes. So I repeated about the close shave face and tail 2nd closest shave all over. Went to pick up and she was shaved close everywhere but tail and face. Gave me 10% off, but wouldn't go ahead and finish cut. She now looks like a Scottish. Never again.

I love stopping by to pick up things for my pets. The staff is so nice and they really seem to love…read moreanimals. First pet store I've seen before hat actually gives animals a little more than just the bare needs. It's so nice that the guinea pigs and other rodents get fresh vegetables every day.

Such a disappointment in this place. All fish tanks were covered in brown algae, hamster tank was…read morefull of gnats, four baby budgies were kept in a filthy cage. This place needs someone else to take over.

Don't listen to these reviews! people popping their heads in one time have no idea what they speak…read moreof. The man takes great care of all his animals especially the fish. weekly cleanings on all tanks and sometimes more. He feeds every animal like it is supposed to. 90% of animals you don't leave food in the tank period. Robbie is very helpful in getting whatever you want if he can. always has feeders for all animals! best selection around! With over 500 animals, a variety of species, humidity (water) flies are bound to happen. I get them myself in the summertime and it's a killer fight. I have 1 snake, two bearded dragons and a turtle. Remember kids, it's always easy to judge a book by its cover. the greatest story lies within