I bought a hamster that the worker said would NOT bite and would be very friendly, but the hamster just bit me which brought blood. And we didn't get a receipt. But when we called she said we couldn't do anything about it because we didn't have one. read more

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Took our Shih Tzu to get groomed. Asked for shave all over (2nd shortest cut on chart). Said to make sure tail and face around mouth are shaved close. Got call that groomer had to leave and someone else will take over grooming. She asked what cut because other groomer didn't leave notes. So I repeated about the close shave face and tail 2nd closest shave all over. Went to pick up and she was shaved close everywhere but tail and face. Gave me 10% off, but wouldn't go ahead and finish cut. She now looks like a Scottish. Never again. read more

I have been taking my dog to PetSmart for a year for the same haircut. Never has it taken more than an hour with an appointment, until today. Not only did it take three hours to groom a 5lb dog, but once I got her back she was comp chopped. It's obvious her haircut was rushed through because they knew I was waiting at this point. Part of her body wasn't even shaven and her face was clearly just shaven instead of cut until the shape I always have don't. I am extremely disappointed and will never go back to this location for a grooming appointment. read more

Lora Beth did a incredible job grooming Wally! He's a shaggy mix who was desperately in need Wally looks fabulous now, thanks to Lora Beth. Wally was treated gently & expertly. He was ready when she said he would be. A wonderful grooming experience--thank you. read more

Im SUPER HAPPY they help my best friend Castiel after telling my terrible experince here they called me up & told me to bring Castiel to the vet to get checked out & they would take care of Castiels problems I did & they took care of everything for me & they would take care of the meds until hes better so I will come back when time to cut his hair again but different lady. THANKS AGAIN PETSMSRT for helping me out :) mr. cales read more

I want to give a shout out to Kate and cashier #675165 (forgot to ask his name, but an awfully sweet and helpful young man!). I had stopped in Petco down the street, simply because I was in their parking lot, to get some fish. I hate to say, but they were totally uninterested in me or what I wanted to purchase. That's ok, I just drove down the road a short distance to my Christiansburg bPetsmart. I asked a busy young man for help. He immediately called someone to come, she was there 30 seconds after he called her. I told her what I wanted, she was so knowledgeable, kind, and helpful, I just was so impressed! Same story for the cashier, completely cared about his customer and making sure I was taken care of. So, here's to all three employees at Petsmart!! Thank you! I know where to shop for my pets from now on. read more

Took our dog to get groomed there asked for a trim, as it's going to be cold here soon. When we picked him up he was trimmed almost to his skin. Some spots it was all the way to the skin. Not only was it a bad cut it was 82.00. I called to to ask about the price and I will admit in was not nice but I was not rude. Before I even got to ask why he was cut so poorly the person hung up the phone on me. I can say this is the last time I will be at petsmart. read more

PetSmart - Would of just been expensive if it was summer. - Pet Training Near Me - Christiansburg, Virginia

Today, for at least the third time, I received a survey regarding my visit to the store when, in fact, I had not been there, which leaves me with little confidence that no one is using my treat points. I have spoken with the manager there about this more than once but nothing seems to have changes or improved. read more

Took our 1 yr. old dog in for the PAWdicure Plus package- this includes nail trim & grind, teeth brushing, feet trimming & pad shaving, a scented spray and a bow. The person who did my dog's nails said she didn't like having them done so they decided to not do them. That was fine with me, but I was still charged as if they had done them. Furthermore, she didn't get the bow that we had paid for. Seems as if they did the bare minimum for the price we paid. Won't be going back, that's for sure. read more

Tried explaining to a manager the ill affects of one of the heavily promoted brands of dog food, which is well documented everywhere online which was making our dog sick. This brand is one the most expensive dog foods in the store. They are telling people it's the best and highest quality. I Asked the manager to please pass this on to corporate and take it seriously, instead he turned his back and said "I've read lots of reviews" and went on his way. Bentley needs a new job, he is not a manager. He was not taking this feedback seriously and disrespected a upset pet owner whose dogs was being poisoned. Not exaggerating either. Beware of Blue Buffalo products check the symptoms after your dog eats this "quality food". read more

Suburb service! Chris was helpful, knowledgable and sincere. I had a great experience and look forward to doing more business in the future!

I have my shih tzu groomed here. Sarah, is such a professional, top notch and does an amazing job! She goes above and beyond to offer such a personalized service. I cannot thank her and the other members of staff enough. I absolutely recommend grooming services at this location. My dog loves, Sarah! She treats all the animals as if they're her own! read more

Took my 9 month old black lab to get a bath on 2/14/16 at 2pm. We got a bath and a top dog. Hours passed until ten minutes to 6 (closing time) I get a call asking if I'm going to pick up my dog and if we had gotten a phone call earlier. I told them I had not. When picking up my dog I asked when she had been done by, as they said 3pm!!! She had been dine at 3 and she sat in a crate for almost 3 hours!!! Not happy... To top it off when I got to the check out, I had been charged for a Top Dog plus!!! Its not what I wanted. Not happy with the fact that my dig sat in a crate for almost 3 hours. After they "call" they should try it again every hour then!! read more

WOW -- WORST. CUSTOMER. SERVICE. I just went there for a puppy grooming appointment. As I entered the store, I was wearing my 30-lb toddler in a baby carrier and I was carrying the puppy in a dog crate. I fumbled to remove my sunglasses and they fell to the floor. A Petsmart employee was standing inches from me, impatiently waiting to walk past. This woman did not offer to help me pick up my glasses. She did not make eye contact. She did not engage with me at all. She just looked impatient and pushed past me as I rose from picking up the glasses (while wearing heavy toddler and holding dog crate). WTF? Then, I went into the grooming salon. My puppy turns 16 weeks TODAY and they refused to give her a bath/trim, because they said they require a rabies certificate at 16 weeks. I was standing there with the toddler who was now yelling at the top of his lungs, while I tried to talk to the vet's office to ask if pup had had the rabies shot in her appointment last week. The grooming staff all stood there with rude expressions on their faces. No one offered to lend a hand. No one made pleasant conversation or tried to assist. If someone had engaged with the toddler while I was talking on the phone, he would have stopped yelling. I think there is something very odd about the people who work there -- zero social skills. They work with the public - they need to learn friendly customer service or FIND ANOTHER JOB. They don't even seem to be kind toward the dogs. I give this store a single star because the male manager I have met there is extremely kind and helpful. He needs to do a better job hiring and/or training the grooming staff on customer service, however. Now there is a PetCo in town, so they really need to take heed. read more

You can't pet the cats because they're in tanks so if you want to decide which one to adopt you've gotta stare long and hard at them and hope you picked one with a good personality, and college students looking for a friendly little reminder of their cats back home are certain to be very disappointed. Also they never get in any new fish so if you're a college student looking to differentiate your two orandas good luck because they apparently only come in orange. The PetSmart I used to live near wasn't like this at all. read more

They have about anything you could want for Fish Cat Dog You name it they more then likely have it in stock in store

Horrible prices, poorly cared for animals, and unknowledgeable staff for the most part.