Absolutely horrified to see puppies in small crates behind a window looking sad. There was a puppy…read morewho had bad allergies covered with open sores. A wax perfume was in a dish and strong cleaner...imagine with a dogs nose how strong that was for them to endure with no windows or air circulation. Not impressed at all with the employee who didn't seem to want to answer questions.

Do not use this boarding for you kitty fur baby! When my sister and I picked Shelby up, she and her…read moreblankets smelled so bad that we had to stop at a laundromat to wash her blankets. The smell of urine was so strong that we could not stand to drive the two hour drive home. We had to bath her when she we got home, which was traumatic for her. Never again!

Amazing staff, well stocked, lots of coupons/rewards for members, and I love the groomers! I'm…read morethrilled to have found a locally owned pet supply store rather than having to go to the big chain stores that often feel impersonal.

Pet supply has always taken such wonderful care of my senior dog. Knows him by name and takes extra…read moretime to ensure a safe environment while doing nail trims and more. We love the self-wash Wednesdays and all the caring, knowledgeable staff at Pet Supplies!

Came to look for a fish, every single tank was disgusting. The fish looked so unhappy swimming in…read moredirty tanks. They had 2 Betta fish in tiny cups filled with waste. Half the tanks weren't for sale. Two people working and it was dead, no excuse for the tanks to be in such a disgusting state. Won't be back.

This store never has fish!! Every single time I come in, they never have anything I need...which is…read moreto be expected since it's small and it looks like they only really specialize in dog food/treats/toys. I would not recommend coming here if you're looking for reptile or aquatic items.

in general we have felt positively about this place. Today we had a not great experience. We found…read morea bird feeder that we wanted, went to pay for it and realized that we were charged $40 more than what was on the tag. We went back in to inquire and they said that 'the price was correct and they had just not changed out the tag yet''. they refused to honor the price displayed. Bad retail practice as far as I am concerned and not customer focused.

Nice store fully staffed with a great selection of bird feeders, horse, dog and other garden…read moresupplies. Parking is a little tricky because it is limited. They offer great coupons once you get on their mailing list. Classic Blue Seal!

I've been a proud rabbit mama for nearly two decades, and have always bought my hay and litter off…read moreAmazon (please don't judge me; it was a lot easier in 2008 to get "exotic" animal supplies from them). Recently, the Oxbow Western Timothy Hay I've been buying online has been *terrible*; the worst quality I've ever seen. I wonder if it's sitting around for longer than it should be in a hot warehouse or truck? The hay is also frequently unavailable randomly on Amazon; and, Amazon frequently can't ship this hay out for at least seven to ten days for some reason. Unsure why this is happening, but enough is enough. So now I'm Team Animal House (and, again, I'm so sorry it took me so long to make this decision). It seems locally-owned. There's currently three locations: Damariscotta (which has a self-service wash facility), Brunswick, and Westbrook. The Westbrook location is in a strip mall and has loads of parking. The store is pretty clean, and while it's predominantly focused on dogs and cats, there is alllllllllllll the way in the back lefthand corner a section for our rodent and bird friends. And... voila! A wall full of Oxbow Western Timothy Hay (other kinds available as well) in all sizes: 15 ounce, 40 ounce, 90 ounce. It's nice to be able to look at each bag in person to see what the color/consistency/quality of the hay is and doublecheck lot numbers against each other. I bought a 40 ounce and 90 ounce bag just in case one ended up being not good, and the OH SO LOVELY employee cashing me out asked me if I wanted to join their loyalty program which would, for this particular item, get me a complimentary bag of hay after my seventh purchase. Um... what? YES. I didn't see the litter that I use here (Carefresh, all natural) or the hay cubes (Kaytee Timothy Blend), so unfortunately I can't swap all my shopping here. But I would if/when it becomes an option! THANKS for saving the day, Animal House! My extremely picky and always very hungry rabbit appreciates the good and immediate hay!

Local and accessible, the store has a variety of items we use on the regular. Can be a bit pricey…read moreand I'm not entirely sure how their reward program works...my dogs love going in as the employees always want to offer scratches and cookies!

Conveniently located on Rt 1 in Falmouth. We needed Greenies…read moreand a feather toy for our cat nephew and didn't want to deal with the larger big box stores. We were glad to find a smaller store with a smaller parking lot - especially during the crazy holiday season. The staff members were super friendly as soon as we walked in. We found what we needed pretty quickly because the store was neatly organized and well stocked. Prices are competitive for purchasing in store. We will definitely return if we need any specialty pet products. All around a great experience.

A fantastic local pet store with an amazing staff. I visit regularly, and everyone is always…read morehelpful. Seamus, in particular, goes above and beyond with his deep knowledge of reptiles and fish, and never fails to captivate my son. Highly recommend!

Customer service is lacking. When a person walks in the front door and says hi, don't just look at…read morethem!!

Just visited the grooming department for my little Halloween kitty. She's a longhair and very prone…read moreto matting, they did a great job cutting hers out... she's sporting a punk look now. This visit however was just a regular mail trim. They only have one certified cat nail trimmer, luckily he's very good and patient with my little angel's short mood... she left little tootsie rolls as a thank you last time when we took care of her matted hair. I also like this store for supplies, the staff have always been friendly and helpful.

Sold me a fish earlier this year with epistylis which infected my tank and then died, later…read moreadmitting they were having an active epistylis outbreak (they accept fish from hobbyists but dont quarantine well I guess). Some time later, I special ordered a specific kind of fish, which came in after a long wait, only to have one of the fish deformed - not their fault, but weird kinda judgy vibes gotten from the employee that was helping me that day when I didn't end up wanting them. Placed another special order for the same kind of fish, hopefully not deformed this time, never heard back from them. Last encounter was maybe a month or two back, went in to look for another kind of fish and plants, and was met by a worker who seemed pretty uninterested in being there/helping me. Overall weird vibes here and it's always kind of gross/wet/filthy. I want to like and support the local fish store but honestly I've had better experiences at both pet quarters and petco by the mall (which is a pretty low bar).

Dirty and expensive, very disappointed going there. The guy in the store care less to help or…read morewelcome people coming to his store

I know this is a major retail chain but despite that have had mostly positive experiences here…read more Sometimes it can take a long while to check out but staffing is an issue for every business so I get that. The strongest positive I can say about this store is that it is where my wife and I have bought our ferrets. They have been healthy and happy in both the sense of when we bought our lovely pets but also anytime we have seen others here available to purchase they have seemed to be well treated and healthy. I know this cannot always be said for some of these major pet chain stores. They do offer a selection of ferret accessories as well such as hammocks/toys/food for some examples. The staff have been friendly during our interactions and try their best to help when we have questions. The store is kinda outdated in some sense and could be cleaned up in some places too. It's kinda what you'd expect from a Petco really.

DO NOT take your pet there for vaccinations. I was in line for my dog - Jax - to get his shots…read more There was an owner with a kitten in front of me. I was already hesitant because no one acknowledged me and the vet (woman - short gray hair) looked at me and walked away. I was told I would have paperwork to fill out - nothing! The owner of the kitten went to the exam area (open area) and the vet was dismissive of her questions- she said she needed to draw blood - there were 2 techs with the vet. THIS VET POKED THAT KITTEN 4 times and STILL COULDN'T hit a vein. All I could hear was that kitten crying out. The whole store heard it!!! The vet just didn't care - she was going to keep on going until she was confronted with her ineptitude- then she started yelling. Other customers were visibly upset and said they would never go there for any kind of pet services. DO NOT GO THERE!

Nice little pet store close to our home in a fun little shopping center. You can hit the grocery…read morestore, grab some coffee, and hit the dog store before going home! I was greeted when I walked into the store and the young lady helped me with everything I needed. I was looking for a short dog leash for my big dog, ear cleaner, and cbd oil for my older German Shepherd. For the most part, I found what I needed. Thankful to know we have a close pet shop in the neighborhood!

I just went it to buy bird treats and had a pleasant shopping experience! The associates were…read morefriendly and helpful. I can't wait till they get more supplies in stock