During Covid, I brought my vehicle in for an oil change. My car has keyless entry and whoever left…read moremy car in the parking lot had the keyless entry too close to the car, and when I went to pick it up after hours, someone had rummage through my glove compartment and pulled out the glove compartment completely. Fitzway said they would fix it with no charge. When they supposedly fixed it, they did not replace the broken hydraulic arm that opens and closes the glove compartment. They left it with one arm, which worked for a while. They never told me to come back when the part came in for the arm. They just said they fixed it. Now my glove compartment is sitting on my car floor. This is how I found out that they never replaced the hydraulic arm.

The guy gives an over hyped estimate about changing all motor mounts 3 years ago where the cost to…read morefix was more than the cost of the car . The issued was with the squeaking sound from belt tensioner a belt tensioner which has replaced myself . These wonderful folks updated my carfax records stating that they fixed all the motor /transmission mounts where none of this was done !!! The estimate to change the transmission fluid was ridiculous I wonder whether they use unicorn blood in lieu of atf which might explain the wonderful estimate

My mom and I got a flat on a roadtrip to Pittsburgh and luckily enough ended up in the sheets next…read moredoor to this auto shop. They fit us in immediately and got us a replacement tire. As well as offered our AAA technician help with getting my stuck spare tire out of my trunk. They went above and beyond and everyone was so kind to us, management as well as technicians. They absolutely saved the day.

Excellent service. Family owned & operated. Their service went above and beyond just being on…read morelocation. Very upfront, practical and honest service. I would take my vehicle here anytime I'm in the area.

Relaced electronic drivers side mirror in 2 hours. Excellent work. Drove another customer to…read moreEnterprise Car Rental because the rental company was non-responsive to pick up need.

I took my car here for paint work after somebody sideswiped my parked car in a lot. I had taken my…read moremother's car here before and they did a stellar job on hers. So I assumed mine would be the same. I was not as impressed with the job that they did on my vehicle. For starters, when I originally went in for an estimate, I got a ballpark estimate (I told them I would not hold them to the eyeball estimate they gave me in the parking lot) of around $500-600 and that it was about a 3-day job. I was under the impression by what I was told that they had to remove the bumper and paint the entire thing to get it to match the vehicle since the pant transfer and scratches covered part of the bumper and the front fender. I also received an estimate for my insurance company from another autobody shop, and I also got the impression from them that the bumper would be removed and fully painted. I dropped my vehicle off on a Tuesday, fully expecting that they would be finished by Friday or so. I waited until Monday to call them. It was at that time that I learned that the vehicle sat for three days and wasn't even assigned to a painter until Friday! I was told that a manager would call me that evening and explain to me why there was a mixup. I never got that call. I called back on Tuesday to explain to them that nobody contacted me on Monday evening. They eventually found a manager to talk to me and they profusely apologized and explained that they would get my vehicle done probably by Wednesday evening. Wednesday morning I got a call advising me that the job was done. I was kind of surprised because I expected it might take them a little bit longer. I wasn't as pressed about getting the vehicle back as I was making sure it was done correctly. So if they had to keep it for a week, I would've been fine with that as long as it was done right. When I arrived at the shop and looked over the paint job, I was not entirely impressed. There were what look like several dings from rocks, and there was even a smudge in the clearcoat, and there was also a line that looked like maybe the metal flake had flipped. When I addressed all of this with them, they pulled it into the shop to have the painter look at it. At that point, the vehicle died. They had to jumpstart it because apparently it sat for three days and I don't know if the lights were left on, or something like that. They cleaned up the front end and showed it to the painter who apparently thought it looked pretty good. When they pulled the vehicle out, the manager came out and discussed with me that my insurance company didn't pay to have the entire bumper painted, but only to have the paint blended in with the fender to match up. I was very shocked to say the least because the check from the insurance company and my deductible combined was approximately $900. I know that's not a lot of money when it comes to body work nowadays, but I would think it would cover the cost of removing the bumper, prepping it, shooting it, and covering it with clearcoat. There was absolutely no body damage anywhere on the car. It was merely a paint job. And I figured with the supplies and the amount of time that they spent painting it, it wouldn't come to $900, especially when I was told it was roughly a $500-600 job and the fact that they didn't even paint the whole thing! The paint work itself was decent, and they are all very nice people working there. But I don't know that I would take my vehicle there again. I was a little disappointed with what actually occurred compared to what I thought was going to happen. Maybe that was my misunderstanding, but I don't believe so.

I love this place! It really saved my time. No need to wait on line like on the MVA. It just take…read moreabout 15-20min and you are out. What can be better than that? when we all know how can get on the MVA waiting for hours. It pretty much offer all the services the MVA offer: Temporary tags, New tag Registration, Registration Renewal, Duplicate title and Registration, etc., plus some extras services like: copies, printing, fax services. I really need to share this with everybody, just because I have a good experience and I recommended. ;o)

Shout out to Tire World at Riverbend (by the ice rink). They do a great job of fixing nail holes…read more(we live in a construction zone, yes?) and other car services including oil changes. Great work, great people, great value - highly recommend!

Its hard to find a good vehicle repair center in Frederick Maryland…read more After pickup a a few part that I can change myself. They recommend a great Tire Center who does repairs and thorough work to make sure you vehicle is safe to drive.** It was well worth the wait and time. The place is called Tire world across from the Frederick ICE Rink. The people at Tire World very very kind,friendly and Professional. They have a nice waiting area with a big screen TV, cookies to eat, coffee or water or soda to drink. *** I highly recommend you try this place at lease once, you may end up going back for other repairs ! 10- Thumbs ! B. R.

a bunch of troublemakers who like to make your day more difficult by not accepting driver license…read morethrough my iPhone or not accept state's approved ID. they had to call police on me and the police is like "okay use that ID. it's fine" and they gave me my car back. wow what a troublemaker!

Pricing understand they are expensive. I was told if I didn't pay the price would go up becasue I…read morewanted to see the breakdown of the bill.

Great family-owned business. Super friendly and perform quality work for a fair price. We highly…read morerecommend!

Very pleased with the friendly service and good workmanship at Diamond Auto. My wife had a large…read moredent in the side of her Honda Pilot. They provided written quote while we waited. The price was reasonable and the repair was completed and in 6 days (faster than the 10 they estimated). Picked up the vehicle and it's like nothing ever happened. They detailed the interior as well before returning the car!

If you want an honest business and a very reasonable one, I truly recommend these people. I have…read morebeen using them for over two years ( recommended) and I am so grateful to the mannerisms and the way they conduct their business. Outstanding. You will never have a reason to seek other auto repair shoppe

I have my vehicles repaired and serviced by Free State for the past 4 years. I have always found…read morethem to be helpful, fair and reliable. Just received a free brake system inspection and free shuttle service on a recent promotion. I would not take my vehicles anywhere else!