Bought a few heart rate monitors. Was tracking the shipment. It got all of the way to my town and then they notified me that the address was wrong (and they had in fact jumbled it on their end) and they refused to deliver the goods. I emailed them immediately with my correct address and confirmed that I still wanted the items. They said "too late" (which is ridiculous since it was within a few miles of me that very day) but, even though it was 100% their fault, they refused to refund my money. They claim that they never received the product back but it has been weeks and that seems impossible. Additionally, if they haven't got it back, or never get it back, that is 100% their problem. The package was never delivered to my house. I never touched it or got near it. If they lost it, their problem. They need to refund me immediately. read more

I would never use them, my package never arrived. I ordered a month ago, they have no shipping updates and can't help at all let me know where my package is. I bought something for a trip and they won't offer any kind of return or refund. Spoke with 2 different people from customer service which was completely unhelpful. Don't throw your money away by using this site because your product won't arrive and they have horrible customer service read more

Bought a pair of Shimano Cycling shifter from them on the 2nd February. It got lost in the mail. I ask for a refund, they keep on telling me that they investigating with there transportation company. This has been over a month now and same answer is always coming back. I lost 214$ cdn that I will probably never see. Stay away from that company, don't buy anything from them. read more

I actually had a very good experience with them. I ordered an item just before their Black Friday sale. I contacted them and they refunded me the difference so that I can also benefit from the discount. Prices were very competitive and they have an excellent verity of items. Delivery was on time. Packages were photographed before shipment and the items are well packed and sealed. My only two complaints were the I received a large box for a small item and my first communication attempts via email to their customer service was disappointing, but was corrected after speaking to a rep by phone. read more

Fraudulent!? They will confirm order, charge credit card then cancel, and no refund!! Please check the brand names they have under their Tradeinn brand, such as Runinn, Trekinn, Traininn and so on. I was too hasty, and ordered before checking Yelp or Trustpilot, and unfortunately fell into their scam Made an order (No: 28350840) on 4th Feb 2022. Received confirmation, and notice from credit card that amount had ben deducted. Same day, received an email from customer service that order had been cancelled by Runnerinn (Or the parent Tradeinn) which has so many brands under it,. Cancelation was with no explanation, just making apologies, and stating money will be refunded. After lots of follow-up and more apologies, and promises from them that refund will be expedited, nothing was refunded, and their customer service started a change of tone of the type that "maybe the payment bounced, please check with your bank!!!" They are now evading responsibility, and refund. I have all the emails, Order Confirmation, Their Cancellation of the Order, the Apology for delay and promise to expedite refund. read more

This is a sham company - I bought Shimano cycling shoes the had for $226.90. I never received the shoes - instead they sent me a T-shirt and sunscreen. When I tried contacting the company via phone - you can't get through. I tried submitting a return item form on their website and that doesn't go through. The company is a complete sham. Do not order from them! Thanks to AMEX I'll get my money back! read more

Horrible Company. I honestly don't believe the positive reviews are legit. Look at the Facebook page and google reviews. Wow everyone says the exact same thing I have experienced. Don't buy from these guys!! read more

I returned an item and DressInn refused to refund the original shipping costs. However, under the MANDATORY rules of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, sellers are OBLIGATED to "reimburse all payments received from the consumer, including those covering the expenses borne by the trader to deliver goods to the consumer". read more

A total scam. I ordered a pair of running shoes on Dec 20th 2018, paid with PayPal but Tradeinn never delivered the goods. The emails I sent were not answered. I called them in Spain and the US, but I was connected to an answering machine. Reading similar negative experiences with Tradeinn makes me think they are scam. read more

This company stole my money!!! and will NOT respond!!! I placed a order AND PAID for expedited delivery. I received an email stating that the order will not be processed until Monday (which was the delivery date). I called and was given the COMPLETE RUN AROUND. I was told that the order would be delayed an extra 4 days which means I would not get the delivery for almost two weeks ***I PAID FOR EXPEDITED DELIVERY*** I told them to cancel my order and refund my money... I received an email on August 31, 2015 telling me that my money will be refunded within 3-7 business days. I still haven't received my refund!!!! When I call the number I was given, which is a New York, United States of America number, a recording says simply that they are not accepting calls during AMERICAN TIME ZONES.... and to call back when they are open. That is 7 hour difference.... read more

I placed an order in May '20 - as of writing this negative review (which I rarely do) I have still not received the goods I ordered and paid for. The goods never left the dispatch location and after a long time chasing I eventually signed a declaration stating that I hadn't received the goods. Still no refund and no response to communications. I really don't know if this is poor customer service, theft or pure incompetence. All I can say is that for me this company has taken my money and not provided the goods. Make up your own mind. I have tried the ODR process to enter into dialigoue (which is a waste of time because they need to want to enter the process for it to work) and I have started the Eurpoean Small Claims Process only to find that this will stop from 1st Jan 21 for obvious reasons. I would seriously consider all the reviews you can find about this company and check your making the right decision before purchasing from them because if something goes wrong, they are highly unlikey to respond and correct as per their contractual obligations. read more

I placed an order for running shoes on 19 Jan 2015 and I'm still waiting for delivery. Per the tracking number, via USPS.com, the below details are provided. Will I ever receive my order? January 25, 2016 , 8:26 am Processed Through Sort Facility . AMSTERDAM INTERNATIONAL MAIL CENT, NETHERLANDS I smell SCAM!!! read more

Package never delivered, payment not refunded. Customer service communicates, but takes no action in providing help. Don't trust the likely fake "good" reviews. Research recent reviews elsewhere online! read more

I wish I had read the reviews before I ordered. My original order was on 4/17 for a in stock item it's now 5/27 and still not sure its left Spain I've been told three times it has but after 40 days I still can't track it thru usps. My last update was on 5/13 it shows my package going thru a facility in the Netherlands, but that's not the truth it would be in the US by now, doesn't take 14 days to cross the Atlantic ocean even in a row boat. Please don't do business with these people. They will lie to you multiple time and 40 days later I still don't have my order even though it was invoiced on the 6th of May 21 days ago, 40 days from original order date. It's not worth the bullshit. O stars read more

The prices on this site are really good and shipping is reasonable, so we made a relatively small purchase of 2 items valued ~NZ$65 with the cheapest shipping option. The delivery window has come and gone and our package has not arrived. The tracking information says that it arrived in New Zealand and nothing more. The only option provided to contact Tradeinn is contact forms, which we have sent multiple messages and never received a response. I wonder if the product would have made it if I had paid more for delivery via DHL, but with that added cost I could have bought the items locally. Either way, don't rely on Tradeinn to provide any after sales service of any description. read more

Ordered a cassette from France to come to France- nine days ago and I still wait....They are responding to the e mails but just giving me the same tracking info that shows nothing new since July 29th. I could have mined the metal and made the cassette faster. First and last time that I Use these. read more

Complete scam or at the least the worst customer service ever. Sure I got the confirmation email saying my order was being processed but from there on I initiated any correspondence. No updates on ship dates.....an occasional thank you for your message auto reply but 2 months later never even a sniff of any real order shipment. Don't order from them please. Their business plan is they hope you eventually just give up. Thank goodness PayPal stepped in refunded. Next move is Tradeinn and all their various BS storefronts should be taken down. DONT DO IT read more

I ordered a bike part on May 7. It is June 27. I still have not received it and my bike has been out of commision for months now. There is no excuse. Never deal with this seller. The ship from the Netherlands through Estonia via the very cheapest and slowest possible means. I get things from Asian countries in 3 weeks or less. I wish I could find these people. read more

A very bad company, a very bad customer service. They removed a product from my order without even informing me. After having problems with delivery because they didn´t provide the address correctly, they said they will try to figure this out and inform me as soon as possible, even didn´t bother to contact me in 3 days. I had to call them every day for over one week. I paid for express transport service, they sent via regular mail telling that for orders less than 20kg, they use regular mail - but charged for express anyway. That was my last order with them. read more

Bought 2 sets of road bike tires for CDN$22.49 per tires. They just send me even cheaper tires at there website show CND$11.99. I was keep calling the customer service they even remember my phone number and block my number. My case is very simple just send me the right tires or credit back the different between the tire or send me the right tires. They dont even answer there system email. For me this is BS. GUY DONT EVER TRUST OR BUY ANYTHING FROM THIS COMPANY. Be careful they have so many website end with "Inn" Dont even try any of them. Edit DeleteShare read more

Was very nervous about my order having read some of the reviews. Ordered a £600 item from xtremeinn. Was given a confirmation email, followed quickly by a tracking email. Was able to track my item all the way until it arrived in perfect condition, at the date they said it would be delivered. Can't fault anything. read more

Worst company I have ever dealt with, 45 days to deliver, more money to pay, probably no chance to return and get money back, PLEASE, PLEASE DO NOT USE TRADE INN read more

Completely lying about the returns! The company asked me to return goods to them at my cost and provided with the documentation to ship it back. When it reached Spain they refused to receive the parcel as they were asked to pay VAT (which they could have had refunded providing correct documentation), so they asked the post to return it at my cost again. So not only did I loose the 110euros returns they were supposed to give me but I lost another 120 euros in shipping. Then they ignore the emails or pretend nobody can respond on the phone. In summary they only market the returns but have no intention to ever give you back your money. A scam! read more

This website really is truly ridiculous to attempt to work with. They say the package will come in two days, it takes two or three weeks. I ordered the wrong size twice because of an incorrect size chart, despite checking with customer service before trying to order the item the second time to make sure I was ordering the right size. Now trying to return both items. Since during my request for the return I mentioned the size issue, rather than being given a label in real time, I was given a message that my "return request is being reviewed and will hear from someone in 72 hours." That was over 5 days ago. I HATE people wasting my time. Order from somewhere else. read more

Honestly, one of the most awful online buying experiences I have ever had. Items are advertised as in stock, but when you enquire where your order is several days later, you find that the item isn't in stock, never was in stock and that you'll get your order 'in a week or so' if you are lucky. At best, the customer service is bad, and on some occasions was down right rude. A horrific experience from start to finish. Spend your hard earned money somewhere else. read more

Another warning. Set of stuff ordered and after two months nothing received. Have contacted several times and TradInn promised ro refund (several times). Not happened - nothing delivered. UNRELIABLE - MONEY LOST! read more

Terrible. In short if you send the item back you have to pay the return costs and then they also deduct the original shipping costs. I bought a running jacket for my partner which didn't fit and also wasn't as described. When returning I only ticked the didn't fit box. I had to pay £8.95 to return the top using their rebound service and they then deducted £4.95 from me when sending a refund for the original shipping cost. The top only cost £48.90 and cost me £13.90 to send back.... Do not use read more

Absolutely rubbish! Ordered a pair of Pepe trousers as they were a good price, the website seemed genuine enough. However the wrong trousers arrived & since then I've been unable to contact anyone - Their website to return goods apparently doesn't work with a Mac (even though you can download an app from the Apple store) They only give you 7 days to return goods but it would appear they ignore you for the full 7 days so there's no way you can return them. Stay away from this website & save your money! read more

I didn't realize I was ordering from overseas until my expected delivery date changed. Regardless, it was well worth the wait. I'm very thankful that they could fill my order during this pandemic.. In addition to being the only place that had my shoes stocked, the price was unbeatable.. For those of you in the US that might be waiting, hang in there.. read more

Worst customer service! I have been waiting for 7 weeks, my shoes were meant to arrive within 2 weeks. After countless emails and them telling me to call local courier companies and post offices looking for my package, I find it has been returned (despite the address being correct and having received something else from them previously). They have confirmation of this, however, refuse to provide a refund until they receive it back, which is now 4 weeks later and still hasn't arrived. They won't answer any questions, they just send generic responses. I am now going to be following up with Mastercard to get the refund that should have been processed a month ago or replacement items sent. I needed this shoes and it has been a torturous couple of months. read more

Don't order anything from this company if you live outside Spain! I ordered a pair of North Face Plasmo II hiking shoes, after waiting about 2 weeks for them to arrive and discovering they did not fit nor were they the correct colour I returned the goods to Trade Inn. 2 weeks later I received a refund, minus the shipping costs - so not only did I spend £10 returning the shoes (In the UK it would be £2.50) but they also knocked £8 off the refund to cover their shipping costs. I emailed them to complain, but they didn't want to know. They need to sort their priorities out, look after your customer and you get repeat business over and over, act selfishly and extend no good will and you get bad reviews and less custom. Wouldn't recommend. read more

I had no issues at all with my recent purchase (outside of one of my credit cards not processing the purchase at first due to being international). Ended-up getting a Pieps backpack and Avalanche Transceiver that are either not available in the US, or significantly more expensive. My timeline was as below: January 2nd - Purchased January 5th - Order "Prepared" January 7th - Order shipped January 15th - Delivered to my home in Washington state. Not too bad. I've had faster shipping on international purchases but all things considered I got a great price on hard to find products with no issues. Probably saved $100 too. read more

They're very tricky guys. Be very careful when buying "discounted" products on big sales such as "Black Friday" or Christmas. They increase original prices by 50%, then you 20% - 50% off. I bought The North Face Borealis backpack on "Black Friday" with "15% off", now it costs 20% cheaper! Also, I think they don't have all the product in stock, it's kind of "drop shipping" company read more

I believe this company to be not complying with the Consumer Rights Act 2015 and I believe their UK VAT registered address to be TRADEINN RETAIL SERVICES S.L., ADVANTAGE 87 CASTLE STREET READING BERKSHIRE RG1 7SN. Everyone using review sites has stories about the effort they've had to put in to get companies to do the right thing, or comply with the law. There is a longer story here too, but for brevity: I ordered a tent. A Tradeinn company (perhaps even the one you're checking out now) sent the tent. The tent was broken. I asked for a refund under my "short term right to return" (UK Consumer Rights Act 2015). Tradeinn agreed to refund me (for example, James' email of 18 November 2020 12:31). I sent the tent back to Tradeinn. Tradeinn then sent the tent back to me (hang on...this isn't the next move I was expecting). I refused delivery, meaning it was sent it back to Tradeinn. Tradeinn, despite having accepted they would refund, have now re-sent the tent back to me...again. I know, pure comedy, right? Well maybe it would be, except they have wasted costly hours of my time, failed to provide me with a working tent in time for a camping trip, have owed me more than £500 for nearly three months and never seem to read anything I send them or answer any questions I ask. I'd strongly suggest you avoid this company - at Christmas, sure. But all the year round too. ref 18945003 read more

Back in July, I ordered a pair of hiking boots (24581956). My first impression was extremely positive, especially after I was granted a generous student discount by their customer service -- the value of which hey confirmed would be (quote) "refunded to [my] PayPal account after purchase". When I requested the refund as discussed with their support right after placing the order, I was then suddenly told that, (quote) "The order has already left our warehouse and is on its way to you. In this case we can no longer change the order." Given that unexpected and disappointing turn of events, I decided to refuse acceptance and have the parcel returned straight back to TradeInn. The carrier's online tracking shows that the parcel has been successfully delivered back to TradeInn on August 11, 2021. That was 53 days ago and yet, I have been waiting for a refund ever since. Despite dozens of emails and chats, I keep getting excuses such as "We are currently dealing with the delivery company in order to have your parcel located ASAP." I have now given this case to my lawyer. This has been by far THE worst customer experience I have ever had. Avoid at all costs! read more

If I could give them negative stars I 100% would this company is incredibly shady and has the worst customer service I have ever experienced! They sent me the wrong item and refused to return it unless I gave them my passport number or social security number two things of which they did not need when I placed the order so right there that is a huge red flag. Then when I contacted customer service they didn't even bother to read my emails and just came back with automatic responses not willing to help me at all saying I have to give them that personal information if I want to return the items THEY screwed up in the first place. I strongly caution you to never buy anything from this company it is not worth the hassle and I will be reporting them to my bank for fraud. read more

Can a zero rating for very poor customer service be given. They will not refund your money. There should be a warning label on this company that says donot order anything from them. Most of the problem is in promises they make and don't come thru in the end. Paypal will not help you. Companies who products they sell don't care If the price is too low to be true STAY AWAY! This company deserves that BUYER BEWARE NOTICE!! read more

I would give them 0 stars if that were an option. I ordered an item as a gift for someone who would be in town for a few weeks. The estimated delivery date was between 12/27-12/29. This item was not even set up to be picked up by the shipper until 12/28. Most of their replies to my outreach were slow. The item arrived 2 weeks late, AFTER my guest left. I was embarrassed to not have a gift for them for their special occasion and I incurred additional postal expenses mailing the order out of state to the recipient. Tradeinn's solution was to have me return the item to them at MY expense. Tradeinn is the worst ..... buyer beware! read more

I live in the U.S. This companies website makes you think they are from the U.S. On April 5, I purchased a pair of shoes, website said delivery in 5 to 7 business days. Also states easy returns, satisfaction guaranteed, etc. Order came May 26, had to return, I paid $39.00 to return to SPAIN! Once shoes got to company, they REFUSED MY RETURN, and they were sent back to me, arriving last week. Over 13 emails, and countless "account" messages, company said they would send me a return DHL paid postage, and guess what? Never did! You cannot call them, the Phone numbers are just recordings over and over again. THE BIGGEST SCAM OF A COMPANY I HAVE EVER SEEN! DO NOT ORDER FROM THEM! read more

Company filled an order for ski wax with a low quality all purpose wax packaged and labeled as the higher quality/cost item I ordered. Customer service was awful and refused to process a replacement or return. They claimed the counterfeit product was a "new edition". Total BS. Do not trust this company read more