I'm having to move my mother to long term care in a couple of days. our experience at Morning…read morePointe from the first foot in the door to our almost last has been EXCEPTIONAL. ALL of the staff have shown my mother and I the utmost care and respect. if I could, I would rate ten stars. I will recommend them to anyone as a first choice. My only regret is they don't offer Long Term Care. it's a beautiful facility and everyone there has treated us like family. Start here. You will not regret it. -Debbie Collier

This is a review of our experience with Morning Pointe in Spring Hill. We cannot recommend this…read morefacility based on the following information that occurred in the spring of 2018. The writer is a retired RN with a background in home health care, and the wife of Mom's Guardian. When Mom entered the facility she was 98 years old. She had 3 sons and daughters in law who all loved her and were very attentive. Mom lived with one son or another for the last 15 years of her life just prior to entering the facility. Her only medical diagnosis was high blood pressure which she had for over 50 years. She was frail and walked with a walker, which is to be expected and had a bit of arthritis for which she took NSAIDs and pain medicine. She was very clear in mind but was starting to show some short term memory loss. Thus the need for assisted living care. The sons' families could not stay home all day and watch her to be sure she hadn't fallen, or was getting enough to eat and drink, and enough stimulation. So a decision was made for Mom to live at Morning Pointe in Spring Hill. She moved in April 2. On the Memorial weedend, something happened with mom: she stopped eating and drinking and took to her bed, and no one called us to let us know, or called her MD, or did anything until we went to see her after the weekend. I have the full details of what happened but it is too long to put here. Mom passed away on June 5th. ********************************************************************************** I want to be clear about this. We are not blaming Morning Pointe for mom's death. Mom was 98, and almost anything could have happened to her. However, Morning Pointe's role was not to keep her from dying. It was to watch over her, provide care for her as needed and, and maintain to the best of their ability, our mom's current level of health. I am writing this to warn all readers. In my opinion, they did not live up to the standards they had set, and expectations we had been given, of providing care for her. In a nutshell here are our largest concerns: 1. Morning Pointe had explicit instructions to call the Guardian if there was anything wrong with mom. They never called anyone in the family, no less the Guardian, to alert us mom had taken to bed and was not getting up or eating or was refusing services, if indeed that was what she was doing. This was their responsibility.The reason we placed mom into Morning Pointe was so that someone with a medical care background would be watching her regularly and intervene appropriately! This was clearly not done. 2. Throughout our mom's two months there we had a difficult time getting the staff to confirm with us when mom would be helped with a shower. Several weeks she went with only one, or no shower. They were terribly inconsistent. Mil had spent the last 10 years of her life while living with us taking a shower on Tuesdays and Saturdays. We never knew her to refuse it. Mom was upset by this lack of consistency. 3. The staff turnover at the Center was unbelievable. 4. The Nursing Staff was given directions from Mom's attending MD in Florida (where she moved from) for medications and times they needed to be given. This regime had worked for her for the last 9 years and kept her stable and healthy. The Guardian and daughter in law met at least four times with the Head Nurse to make sure they were being given correctly, but according to Mom, she was given meds at odd times and she did not know what she was taking. She had known what she was taking when living with us. 5. From the condition of the room on Wednesday when the Guardian and his wife walked in, it was clear that no responsible person had been in the room for days! The number of half empty water glasses scattered everywhere, "hard as rocks" full pieces of toast on 2 separate plates, exceedingly rumpled sheets, the physical smelly condition of mom and her undergarments was clear proof of that. She would never have allowed her room or her person to look like that. We counted on Morning Pointe and their staff to watch over mom and help her take care of her needs and this did not occur. 6. We have had two incidents of overbilling by Morning Pointe. One involved $1000, and was fixed after the Guardian pointed it out, early on in Mom's stay. The other was an auto draft of $3295, taken out a month after mom had died and we had already moved all her possessions out. They reversed the auto draft after we caught it. Again, we are writing this as an honest testimony as to our experience with Morning Pointe in Spring Hill. Prior to obtaining their services we had researched many places, visited them, asked others, etc., and Morning Pointe was highly recommended. Our experience, though, was completely the opposite. We urge anyone contemplating this facility to take our experience into consideration in their evaluation. Charlene and Steve Kimmel

My soon-to-be 98-year-old grandfather has called Willow Springs Assisted Living home for the past…read more3.5 years, and we couldn't be happier with the care and environment he receives there. The staff are truly exceptional and clearly dedicated to their jobs. Keith in the kitchen has been incredibly helpful and kind every time our family visits, and Reniesha along with many others consistently go above and beyond. The family involvement has made all the difference -- his daughters (my mom and aunt) and one son (my uncle) and I, who live nearby visit at least every other day, and the staff have always been welcoming and supportive of that. The rooms are a perfect size, comfortable and well-maintained. The meals are very well prepared, and I especially appreciate that the daily menu is posted in large print on a chalkboard in the dining room before each meal so residents know exactly what to expect. Even when the team is stretched thin, they remain patient, accommodating, and professional. They offer plenty of interactive activities to keep residents engaged, and the weekly church service is a wonderful touch. We still highly recommend Willow Springs Assisted Living to anyone looking for a caring, high-quality facility for their loved one. It's been a blessing for our family.

We are so thankful for our family member to be a part of this community. The staff is caring,…read morecompassionate, and kind. They understand the aging process, the health transitions, and know how to navigate when our family member has a bad case of the grumpies. In addition, the administrator is easy to work with and proactive in her leadership style. The Director of Nurses communicates and relays information to family. Admin and staff have exceeded every expectation that we had. This is an absolutely wonderful place, and we highly recommend it to anyone who is considering a senior living facility.

The Goldton has been a good place for my mother-in-law in both assisted care and now in memory…read morecare. Having had my grandparents in memory care in Indiana years ago and my father-in-law in a nursing home for a few weeks last year, I have found the Goldton to be significantly better in many ways: staff interaction and communication, cleanliness, and food have all been good.

This is not the place to send your loved ones for memory care. My father suffers from Parkinson's…read moreand the staff was not trained to handle cognitive and physically disabled residents. They would team up on him when he was having an episode that even made him more scared. Clothes were not returned after laundry and stolen. They confiscate items in his room and do not let you know or return them. Other residents and staff were in his room while he was in the hospital. They also used his room for storage while he was out. Medicine was not issued in a timely matter. He fell several times and even hit his head and went to hospital because staff is ignorant and do not care about health and well-being of residents. It would take 30-45 minutes to assist him when he pushed his pendent. Also he was sent out for everything because staff did not want to deal with him- hospital and even geriatric psyc hospital where he became extremely ill because of neglect. I would not recommend the memory care unit for your loved ones.

I've worked as a caregiver for Home Helpers of Middle Tennessee for two years now and have really…read moreenjoyed it. The pay is the best in the area, and management is very supportive. We are not obligated to accept or stay on with any assignment at which we're not comfortable. Management is great on communications, and hours are flexible. Our pay is direct deposited, and weekly schedules are sent 3 days in advance by email.

From the owner: Home Helpers provides Senior Care, New Moms and Working Parents, Recuperative Care, Special Needs…read moreChildren, Elderly In-Home Assistance, Transportation Assistance, and Continuing Care services to Nashville, Brentwood, Franklin, Bellevue, Belle Meade, Green Hills, Murfreesboro, Henersonville, Gallatin, and surrounding counties in Middle Tennessee. Often, a full-time nurse or medically trained professional is not necessary to keep an aging parent or a recuperating son or daughter in his or her own home. You might simply need someone to prepare meals and administer medication during the times you cannot be there. We can do that, too. We would consider it an honor to design a plan for you and what you specifically need for yourself or someone you care about. Rest assured that we are committed to treating each client with the respect and dignity he or she deserves...because we're more than just caregivers, we're family!...

A special thank you to Right at Home for caring for my late grandfather. They have some amazing…read morecaregivers with big hearts! The office staff were amazingly helpful and very attentive and caring.

From the owner: Right at Home provides trusted in-home care for seniors and adults with disabilities. Our highly…read moretrained caregivers can provide companionship, hygiene support, respite care and physical assistance to help loved ones live independently at home. We understand that everyone's situation is unique, so we create custom care plans in collaboration with you to ensure the best possible care. Right at Home provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how we can improve your loved one's quality of life!

My families experience with Visiting Angels Senior Home Care Nashville has been awesome! Their team…read morehas been so flexible with our grandma's needs and helped with meals, housekeeping, taking them to doctor appointments, etc.  They are truly remarkable and they consistently go above and beyond and work with the unique needs of each person. Their individualized approach ensures that our loved one who is by herself in Franklin, TN is safe and cared for. The level of care and concern displayed by Visiting Angels Nashville is outstanding. Their caregivers deeply care and are committed to the safety of their clients. This dedication creates a sense of security that is so important since we don't live close and can't be there all the time. I definitely recommend the Visiting Angels in Nashville.

Visiting Angels Nashville is truly a blessing. Whether you need 24-hour care or just a couple of…read morehours of respite a day, they can work with your schedule. My Mother definitely hated the idea of assisted living, but my sister and I just didn't have enough time to care for her and make sure she ate, had a clean, safe house, and was showered. Visiting Angels Nashville helps keep parents safe and in the comfort of their own homes. Thank you, Visiting Angels Nashville caretakers.