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    Trailers Unlimited

    5.0 (1 review)

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    2 years ago

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    U-Haul Moving & Storage

    U-Haul Moving & Storage

    (15 reviews)

    The staff here are disorganised and rude. I had booked my trailer at a different location where it…read morewas said to be available which was later changed to this location without consulting with me. When I arrived to pick the trailer I was sent back and forth multiple times, in and out of the building with staff telling me the other staff would deal with me. Once the staff at the desk started checking me in, the dates in their system must have got messed up when they changed the location because they told me I booked it wrong and it wouldn't be available which ended up being wrong and it was available. Even if I had booked incorrectly, which I had not, there is no need to be rude. On dropping off the trailer, the yard was chaotic. While moving my trailer, someone in a van cut me off, parked, then they went to pull out and ripped the front end off of a customers car with the back number of there van. I was so glad to get out of there and hope I never go back again.

    Rented a storage unit at the 50 st location the staff there are just unbelievably rude, no help…read morewhat so ever, they tell you how you have to enter your unit with codes and doors and 2 entry pads but do you think these lazy ppl will get off their butts to show you, then dealing with them pretty much most of these workers is actually pathetic, they treat you like their doing you something and getting nothing back in return, they would rather sit there and eat and fill their faces with skip the dishes then deal with the custimer, then I tried making a payment on a Sunday the store wasn't open so I call the 1-800 number and the lady that I dealt with was actually decent her name was Julia and she was so helpful, she set up for the store to call me back but did that happen nope they called my daughter instead and when I went to call them back after my daughter called me to tell me, the store continued to place me on hold, over and over again, so I call the 1-800 number again and that's when I dealt with Erin and let me tell you Erin should just go home and go straight to bed, Erin needs some customer service skills taught to her and Erin needs to slow down and not rush the custOmer and Erin I got the postal code from your website and you tell me it's wrong so you can't find the location like none of these ppl know what their doing, and if they do they just don't care, too lazy, these workers are just unbelievably rude, they rush the customer, they act like we should know what they know and quite frankly I will never deal with uhaul ever again, it's that bad, I can't even think of one nice thing to say about dealing with all of this. Frustrated, customer

    Trailers Unlimited - trailerdealers - Updated August 2026

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