Bait n switch Got Price locked in and then they came back and said my cover had to have a bar on it and the bar was a hundred and nine dollars after the fact. I had over four hours Drive. I come back with a trailer eighty five hundred dollars that I did Did not spend with them because of fifty dollars. I'm telling you guys. These people really suck hard. This was in Kaufman texas read more

TrailersPlus - Ft Worth - Trailer that was already paid for and they came back and one of fifty dollars more - Trailer Dealers Near Me - Ft Worth, Texas

I have had a total of four trailers, (my last 2 from Trailers Plus) I have a 6x12 random box trailer, my 3 leaf spring broke (current trailer is 7 yrs old) I have never had to replace a leaf spring on my past trailers. So I bought 2 springs (Trailer Plus said they didn't have any in stock and it would take a couple of weeks to get them) after bringing it in expecting a break on installing the springs and telling them they were bad. I was informed I was over weight, I told them i was not, total weight was 5,000 (each spring had a weight of 2500 lbs, totaling $5,000. They quoted me $350 labor to put on springs. So I bought a 2nd spring and took it to them on a Tues . They informed me that their tractor (Kabota) could not lift the trailer and that I had over 5,000 lbs in the trailer, I assured them it was around 2,000. They said no way and they didn't want to assume liability because I was over weight and for me to take it to some one else and I did. I took it across the Hwy to C&S Trailer and they installed them for $125.00 and it was ready in 2 hours ( not 2 days Trailer Plus quoted me. The next day I took my trailer to a weight station, 1900 lbs of weight in my trailer. I took the paper work to them and showed them, then they started to inform me the weight was disproportionate, I told them that in the beginning. When I purchased the trailer I took it back for a warranty check to replace a light and something else. They gave me an estimate of work that needed to be done totaling $2500 ( new brakes, all new wheel bearings and a bent axle. I told them if I need all that work done on a year old trailer, then it was a piece of crap. I can agree they were the best price, but u pay for what u get a piece of crap. read more

We've been customers of Trailers Plus for six years, have bought two trailers from them, and have had repair work done with them numerous times. Up until this year, we've been very happy customers. We've referred customers to them. We haven't even LOOKED anywhere else for our trailer needs. But that all changed this year. In February, I ran over a large piece of tire and it kicked it up and caused damage to the stone guard and a panel on my trailer. I called Trailers Plus to get a quote and schedule a repair. They had me text pictures. The next day, I still didn't have a response, so I texted again. I had to leave town for another show. When I got back a week later, I still hadn't heard back, so I called and emailed. I had to leave town for another show. When I got back (two weeks after the first contact), I called again. They sent a quote and told me that it would take a week or two to get the parts, and less than a day to repair. Two weeks later, I hadn't heard back so I emailed and called for an update. They still said the part was due in soon, and I was welcome to bring the trailer in and drop it off. I dropped the trailer off a few days later and left it there for two weeks. I made it very clear when I would need it back, and they assured me that it wouldn't be a problem. On the day before my next trip, I went to pick up the trailer. It wasn't ready. They still didn't have the stone guard. And the manager told me that the repair guy no longer worked there, and that they had no way of repairing it anymore. This was SIX WEEKS after I initially contacted them, and a full month after getting a quote. I started researching alternatives, but had a hard time finding any place to repair it. Carry On (the manufacturer) was no help. They won't sell to consumers (nor to most trailer repair companies). I was out of town a lot, tied down with big projects, and unable to pursue it. In August, I contacted them again and was pleased to find that they had a new repair guy (and a new manager). They would now be able to repair it. But the process had changed. They would send me a form that I had to fill out and fax back. Their call center would call me to collect a 50% deposit on the parts. Then they would order the parts and schedule the repair. It turned out much more complex than that. I had to call multiple times to get the form sent. Then I had to call multiple times before their call center called me. The cost of the stone guard more than doubled from my February quote to my August one. I was told 1-2 weeks to get the stone guard. After a couple weeks, they told me that the stone guard would be in the following Thursday. I was going to be out of town, so I scheduled the repair for the Tuesday after that. I showed up on Tuesday, my one day back in town between trips, when I'm under a lot of pressure to get everything done before I leave again. Except I didn't realize they didn't open until 11am. So I waited a while, then ran an errand nearby, returning a little after 11am. When I went in, the manager was watching what appeared to be a company webcast about customer service. (Oh, the irony.) I had to wait. Finally, the service tech came out and wanted to go outside to look at the trailer. I walked out with him, and he told me that they didn't have the part yet. I WAS FURIOUS! I've been dealing with this for SEVEN MONTHS, had made multiple trips in, had left the trailer for two weeks, had dealt with two service techs and two managers, had wasted HOURS trying to get it resolved, had jumped through their hoops to get the order placed a second time, had an appointment, and they couldn't even let me know that the part wasn't there before I wasted yet another trip in. I lost my temper. I raised my voice. I told them how ridiculous it was, and everything I had been through. The manager got upset with me as well, and told me I couldn't treat his employees that way. If they're going to treat customers this poorly, they REALLY need to get customer service de-escalation training, because the manager only inflamed the situation. I went home, fuming. The next day, after I had cooled down, I talked again with the manager. I apologized for losing my temper and made it clear that I wanted to go forward with the repair. I was told that the part would be in the following Thursday. Thursday came and went, and no call. I called the manager again, and he said that his boss wasn't sure he wanted to do business with me anymore, but that he would talk to him. I called back again about a week later to find out what the status was. He said that he had cancelled the order, and that they would no longer do business with me. They may have cancelled the order, but they didn't refund the deposit on the parts. I had to dispute the charges with my credit card company. I called the corporate offices to let them know about the situation. They weren't interested. I WILL NEVER DO BUSINESS WITH TRAILERS PLUS AGAIN! read more

Had to buy a trailer fast and found the best price and quick reply from the manager. Did the entire thing over the phone and email without a hitch...... I had a few abnormal requests for picking up the trailer but the manager, Seth Smith was accommodating so my plan could work. Easy to deal with and a great price. read more

I called James and Alex at Trailers Plus in Ft Worth in regard to looking for a trailer for my mobile Dj business. They had what I was looking for in stock and cheaper then the competition and their customer service was excellent. Very pleased with Trailers Plus! read more

TrailersPlus - Ft Worth - My new trailer from Trailers Plus. I couldn't be happier with it! - Trailer Dealers Near Me - Ft Worth, Texas

I used to think a trailer was a trailer.Now,thanks to TrailersPlus Ft Worth,I have seen the light.They showed me trailer construction and how TrailersPlus trailers outshine the compition.No one else did that and it shows how much they care about their customers safety on the road.Great shopping experience and very competitive pricing.I would recommend a TrailersPlus trailer to anyone looking for the best trailer out there. Thanks TrailersPlus ! Super Dave Oliver Dallas Musician read more

Simple installation of a electric jack and wheel bearing took 6 days to complete. Could never get anyone to call me back, then the electric jack lasted 1 day then called to see what to do and they didn't have any idea how to fix plus like before never called back. read more

Trailers Plus is awesome, the entire staff is kick ass. Salesman worked with me, giving me ideas and suggestions. This was my 1st trailer...will definitely tell my friends and family. Thanks again for the great experience. read more

Great Trailer and such an awesome staff. They have knowledge of everything you need to know for towing just about anything lol. Truly superb customer service is what you should expect when you visit. Thanks for all the help you guys! read more

We have now purchased two trailers from Trailers Plus for our business, and have been happy with both. Their sales staff is very knowledgeable and they carry a very well built line of trailers. I feel we got a fair price at Trailers Plus and we shopped around before we purchased from them both times. They were willing to do what it took to earn our business, and I am sure we will do business with them in the future. read more

Great quality products and the sales and operations team are tops. Like David O. said I too thought a trailer was just a trailer until walking through the process with their sales team. I'm certain our Troop now has a great trailer that will last for many years and travel many miles. read more

You can improve on greatness. Trailers Plus took care of my needs from the time I walked in from sales to inspection to right out the gate. I will be back. I'm very pleased with their customer service....Thanks again read more