I've been using Trailside for 6 months, at least once a month, on average 5 pieces. They do a great job. They've successfully cleaned my blouses, jackets, blankets and dresses. Coming from San Diego, I believe their prices are very fair. Also, the all the ladies I've interacted with have been very nice. read more

I brought several pairs of slacks and shirts in for cleaning nearly two weeks ago. When I returned two days later to pick them up, I was missing a pair of sacks. I was told that there was a stain and they required additional work. I didn't remember any stains on any of these clothes , but I accepted their answer. I was told that Issac, the manager would call me. No call. Later the same week, when I brought in more dry cleaning, I was told that the slacks were lost,but they would take care of it. I made it a point to ask the young lady to have Issac call me ASAP to let me know how they were going to handle this problem, and verified that they had the correct phone number. Today, when I asked about my missing slacks, the young lady asked me, "Didn't Issac call you?, and once again I said no and once again we verified my phone number. She immediately texted Issac and one hour later, still no call. When your prices are on the high side and the work is nothing more than average. I would expect customer service to be above average. This clearly is not the case. Obviously Issac has never heard of customer service and he is too afraid to address a customer complaint. He would rather leave the problems with the poor teenage girls that work there. I guess the next step is the Better Business Bureau or a TV news station that investigates consumer complaints Just got a call from Issac, and he could not have been more apologetic for the lack of communication. He graciously rectified the problem, I will remain a customer. Thank you, Issac. read more

They do a good job, but it's on the higher end of prices for a dry cleaner. Also, it takes forever! They always take at least two days.

The owner? Manager? Truly cares about his customers. Did a great job on our wedding dress.

I have recently needed dry cleaning twice (I am typically a wash and wear gal), but reading yelp reviews it sounded like anywhere I went might ruin the borrowed prom dress or destroy my daughter's boyfriend's pants that got peed on by her cat (ha ha.) I ended up trying Trailside for both (just to get the jobs done) and they were friendly, did a great job, and had quick turn around. I highly recommend them! read more

Ruined 3 of 4 clothing items and didn't even offer an apology. I was going to give them 2 stars because the store manager did initially try to mend the situation, but when I emailed the address listed on the website to let them know about my experience, I didn't ever get any sort of response. I emailed them 3+ weeks ago, I thought that was more than enough time to get back to me, I'm still yet to hear from them. They shrunk 3 articles of clothing, totaling over $250: 2 pairs of slacks and a dress. When I called to tell the manager my clothes had shrunk he told me dry cleaning doesn't shrink clothes and that they couldn't have shrunken them. He said to bring them back in and they would make it right. I took them back in and he said they would try to stretch them. I was a bit weary of this but figured he knew best since he's the dry cleaning expert. When I returned to pick up my clothes the manager told me the owner had been in so he brought this to his attention, and that the owner agreed there was no possible way they shrunk my clothes. I had asked if there was a possibility they were laundered instead of dry cleaned but he assured me that he could tell they hadn't been washed in water just by looking at them. He also told me the linings would have visibly shrunk if that were the case. After they stretched them I took them home to try them on. None of the clothes fit the way they did before I took them in. The dress that used to hit just above my knee is know mid thigh and I can barely zip it up. 1 of the 2 pairs of slacks is completely ruined, I would have to shrink an inch or 2 and lose 15 pounds in order for them to fit like they did before. The other pair of slacks I can wear but are now skin tight when they used to fit loosely. I called the manger and told him all of this and he told me to bring the pair of slacks back that were still too tight and they would stretch them more. I have not ever laundered these articles of clothing myself and I have not gained weight. The manager was quiet argumentative in telling me time and time again that they did not shrink my clothes. My clothes fit fine before I took them in and did not fit when I picked them up 2 days later. I do have to give the store manager a little credit, he did apologize for the pants being pressed incorrectly. One of the pairs of pants came back looking melted and discolored the first time. He told me they had just been pressed incorrectly and that he could steam them and press them. The 4th clothing item I had taken in was a blouse with a stain on it that didn't come out the first time. He was able to remove the stain himself, he said when they actually know what the stain is that they can usually get it out. Well, I told the girl it was a wine stain when I dropped it off the first time and she put sticker on the blouse where the stains were and told me it should be fine. Needless to say, I won't be returning to this establishment for them to try to "fix" my slacks or for any of my future dry cleaning needs. I paid them $30 to launder 4 items and they ruined over $250 of clothing. read more

I've used Trailside for years. The staff is courteous and professional. They know my name and are so kind. They do a great job both with dry cleaning and repairs. I never use anyone else. read more

I've used Trailside for several years and have always been very happy with the results. I had my wedding dress cleaned and pressed before wearing and a few years later had it cleaned and preserved in a perfect sized storage box. Not only have we taken my husband's clothes for regular dry cleaning, but we also took some clothes that had been washed and dried with chapstick and were covered in grease stains. The stains were removed without a trace! Everyone is extremely friendly, the turnaround is super fast, and I'm very happy with my stain free clothes! read more