They charged me $60 for the box my dress came back to me in. Though the cleaning was great, I am…read morenot happy I paid for a box that will be going in the garbage.

I brought in a brand new Nike zip up hoodie to have the zipper replaced. Upon picking it up today,…read moreI noticed they removed the white zipper and replaced it with a black one. It no longer matches the zippers on the pockets and looks ridiculous. I'm so mad, and they won't answer the phone when I called to tell them about it. Let's employ some good ol common sense, shall we? Lesson learned. Never use trailside cleaners again! Incompetent seamstress. No accountability.

My best friend is getting married in Draper, so we brought almost 30 items and they were so quick…read moreand accommodating. I was able to call ahead and let them know we were coming, and they remembered us and were ready for us. They were so quick and the staff were so kind and attentive. If we lived here, this would be our go to!!!

I have been really impressed with this dry cleaner. They got ballpoint ink out of my silk pleated…read moreskirt, added an inch to the waistband of my skirt, and many other impeccable services. I also think their employees are very friendly and professional

I've been using Trailside for 6 months, at least once a month, on average 5 pieces. They do a great…read morejob. They've successfully cleaned my blouses, jackets, blankets and dresses. Coming from San Diego, I believe their prices are very fair. Also, the all the ladies I've interacted with have been very nice.

I brought several pairs of slacks and shirts in for cleaning nearly two weeks ago. When I returned…read moretwo days later to pick them up, I was missing a pair of sacks. I was told that there was a stain and they required additional work. I didn't remember any stains on any of these clothes , but I accepted their answer. I was told that Issac, the manager would call me. No call. Later the same week, when I brought in more dry cleaning, I was told that the slacks were lost,but they would take care of it. I made it a point to ask the young lady to have Issac call me ASAP to let me know how they were going to handle this problem, and verified that they had the correct phone number. Today, when I asked about my missing slacks, the young lady asked me, "Didn't Issac call you?, and once again I said no and once again we verified my phone number. She immediately texted Issac and one hour later, still no call. When your prices are on the high side and the work is nothing more than average. I would expect customer service to be above average. This clearly is not the case. Obviously Issac has never heard of customer service and he is too afraid to address a customer complaint. He would rather leave the problems with the poor teenage girls that work there. I guess the next step is the Better Business Bureau or a TV news station that investigates consumer complaints Just got a call from Issac, and he could not have been more apologetic for the lack of communication. He graciously rectified the problem, I will remain a customer. Thank you, Issac.

I have always had great customer service and they also have a heart. My son had just passed away. I…read moretook his jersey there to get cleaned. I had a hard time turning it over and had to explain my strange behavior. The girl at the counter offered very sincere condolences. When I picked it up it said "no charge".

Laundromat dirty, un vacuumed, used a dryer for 40 minutes that was broken and not labelled,…read moreseveral broken dryers and washers. Bathroom floor disgusting. Wiped off my counter top before using it, dirty. I did get my money returned for broken dryer, but cost me another hour and they never came in to label the dryer broken. Won't go back.

Absolutely horrific experience. I have a Detail shop in Draper and we have brought towels to them…read moresince 2019. We had agreed upon pricing but with the winter being slower, we hadn't brought towels for the last four weeks. Totally understand if they wanted to charge us a tiny bit more But it seriously isn't even a wash and fold anymore. It's just a wash. They just charge $95 for the same amount of towels. We've been getting washed the last five years. Their service has been embarrassing. I seriously wouldn't trust them if you want a good deal and to feel taken care of!

I carefully transported my blazer in a garment bag through a couple airports, only to learn upon…read morearrival in Salt Lake City, that I had dragged it through some substances unknown to mankind. Desperately seeking an open same day or next day dry cleaner, I came across one that was near my hotel in Draper, Utah. I called, and like most if not all, they were closed on Sunday. However, I left my phone number in the hope that maybe I would get a call Monday morning, then I moved on to explore what other options I had. Within just a couple of minutes, my phone rang with Rebecca cheerfully and kindly on the other end offering to be of service. She explained that if I brought my blazer in by nine in the morning, I would have it by three in the afternoon. Wow that's all I can say. What great service. I'm looking forward to meeting her, and paying what I'm sure will be a reasonable amount for such great service. Thank you Rebecca and Team for helping me with my dilemma before the big event Monday evening. May God bless and sufficiently strengthen you all.

First time doing business here. Gave them my suit coat and pants. The pants came back with six 4-6"…read morepermanent scratches on the pants. No idea what happened, but the pants are ruined. Besides that, they gave the pants two creases for some reason? Not that it matters at this point. I paid them $17 to destroy $80 pants.

They cleaned the oil off of my silk dress and cleaned my formal dress three times for me to get the…read morestains out. The front person was nice and helpful. I will be using them again.

This location is convenient and at first visit, it seemed fine. I had her alter a dress and she…read moretook measurements. The first visit was really friendly! I paid for the services and planned to pick up next month. She asked for another fitting visit which was expected. I went to the fitting visit and she hadn't started but had the length pinned (which I thought shouldn't have taken a full month). Anyways the length was good from what was pinned but the next time I came by it seemed like she hadn't really modified it or barely did. So we asked if she could shorten it and if the bustle could be brought in better. Since our event was that week of we asked if it'd be ready and she said yes. The day before the event, we picked up the dress and it was sloppily hemmed and a bit uneven. Not much we can do at this point but what was really disappointing was the customer service. The owner Anna was extremely rude and short with us. She only responded with one word answers and wasn't helpful in explaining the bustle. Needless to say we took the dress and left. And I won't be using her services for dry cleaning or future alterations in the future.

Great job, perfect size on 2 pairs of pants for a men's dress suits. Would definitely use her…read moreagain.

Been going there for YEARS. Always demonstrates excellent service and quality. I guess prices are…read morereasonable, honestly, I've never had a need to go anywhere else. The turn around time is also great. Two days on average, but will do it faster if you need. The family owned business is a gem in the community. They also do alterations.

This was my first visit that I made based on other Yelp reviews. They did an amazing job on my…read morewife's delicate evening gown. They charged a very fair price and completed the cleaning on time. I highly recommend them.