Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

WOW! First off, the CUSTOMER SERVICE is top notch! Let me tell, you want to request Gabriel or…read moreKelly every time. Kelly pulled up to our school 15 minutes early and came inside to let us know he was here and ready to take the kids to their field trip. We entered his clean bus and he had stocked the cooler of cold water for us. WOW!!!!! He was timely, so friendly, and very accommodating. We'll use A Family Limo every time!! Jordan and Justin run a great business with amazing staff.

I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.

Ghetto company. The bus hit a car causing us to be delayed for 2 hours. Then an hour from our…read moredestination, the driver stopped to swap because she went over her time. Then the company told me over the phone I can't get a refund because I made it to my destination. I will be getting my money back. Believe that.

No toilet paper or water to wash hands. I did not understand…read more dirty flooring had to place small bags on lap. But overall, comfortable ride for less than 2 hours

Our driver Maggie for the past several years to Hard Rock Stadium for the Jets / Dolphin's game is…read moreamazing! She always gets to our hotel early and, has all the bases covered! She even brought an extra case of water for us this year because we ran out last year! Plus our salesperson Biriam has been a pleasure to deal with the past few years. Their price was much better than Academy too! I highly recommend Exotic Bus & Limo!

It was like living a Hollywood dream the moment you step into the bus the aroma of RICH comes to…read moremind rich in soul and mind it is unforgettable

I had the pleasure to be part of a fun group to beautiful Savannah, GA. 20-24 March 2024. Our…read moredriver Angela Roman, was awesome, safe, fun active participant in our group. We felt relax because she was a true professional, knowledgeable, timely and kept us informed at all times. I definitely recommend this company. And if you have a trip request Angela to be your driver and you will remember my recommendation. Thanks Exotic Limo and Angela for making our trip memorable.

Terrible experience. arrived 1 hour late. Arrived with NO AC! Picked us up with no AC and NO GAS!!!…read more we had to disembark at a gas station for the driver to get gas!!! out-of-gas experience!! Not worth the money we paid!!!!

7&NAbove was a disastrous choice for our ride from Orlando to Miami. The AC in the bus was not…read moreworking, we informed the driver who tried everything in vain. The passengers even inquired if they could stop the bus and get another one. The bus was so poorly ventilated and for 4 hrs 56 of us suffered. The sweat could be seen running down the faces of the passengers, some come be seen trying to find any little crease to get any ounce of fresh air they could. At times it was difficult to breathe. At the end of the journey in hell, we had one ill passenger. I contacted the company who said that they would give us a 300.00 credit for future travel. We paid over $2, 450.00 for this trip. This was the company's way of reimbursing us. A slap in the face. We do not wish to travel with you again and would wish a refund. The company has ignored any emails or messages sent. We had to resort to a lawyer to assist us with this issue.

7nAbove was a great choice for our group travel from Ft. Lauderdale airport to our hotel, then down…read moreto the Keys and back up. We had 3 separate travel days, and 2 different drivers. They were on time, bus was clean and in great condition, air conditioning working, etc... The cost was great for the service that was received. Lenny was a pleasure to work with while scheduling our trip and routes. Drivers were good. Would definitely use again! It worked out perfectly.