Let me start off by saying that this review is based on my experience only and may not reflect on the company as a whole. What experience I had may not be the same for someone else. Initially met and asked for a contract for a $130,000 remodel (including his $15,000 project management fee). Joseph (Joey) A. Mannarino said he doesn't do contracts but would sign one if I furnished one. Okay? Had to hire a law firm to draft up a remodeling contract, ate that expense. 3 months later, contract breached. Did not meet deadline. By the time I terminated the contract, it it was 77% complete at ~$155,000 (supposed to be 100% completion at $130,000). Exceeded budget by tens of thousands of dollars and did not even finish the job. Designed all of my cabinetry and ordered it without sending to me for approval. Tried to bill me for work not approved and work that they had to fix for their error. Installed the wrong marble in my bathroom and then gave me a referral to another contractor to fix it because they don't fix marble finishes. Had to pay that cost too. I would need to write a novel to explain all of the errors they made. Those are just the major ones. As a courtesy, I sent them same day or next day payments for $XX,XXX.XX. Eventually it got to an episode where they sent me an invoice, and 3-4 hours later sent me an email, text, and phone calls trying to find me to get a check. But the invoice always said due in 30 days. I eventually resorted to mailing them a check because I could not tolerate this type of unprofessionalism anymore. When I terminated the contract and fired them, I then asked them for the accounting to justify overages, the subcontractor lien waivers, and the final invoice as a condition to final payment. They held them hostage demanding more money, even after telling them they exceeded the contract maximum. To add more insult, when I asked for the final invoice for the third time, they decided to respond by filing a lien on my house. Yes, you read that correctly. They breached the contract, I fired them, they asked for more money even after exceeding the contract max, I asked for the final documents and invoice as a condition to final payment to close out the contract, and then they decide to file a lien on my house. I hired a law firm and there is now pending litigation which you can find publicly online: http://phoenix.lakecountyohio.gov/eservices/home.page.2. Also, they've been fighting very hard to get all of my reviews removed from the internet. On Home Advisor, they disputed my review to get it removed, and when I furnished the proof of documents to Home Advisor, they reinstated my review. TBF then publicly commented a reply and said, "We are very sorry a customer feels this way. We do everything we can for customers to have a positive experience. We have reached out to this customer to rectify any concerns they may have." They NEVER reached out to me to rectify any concerns after that review was posted. They also disputed my review on the Better Business Bureau (BBB) and said they don't have any records of doing business with me. Firenza Stone "does not have any record of doing business with me" even though I bought $40,000 worth of materials from their showroom in Willoughby though right? I live in an upscale area that is home to many professionals. I was very surprised to hear that many of them have already been told by others of their experiences with TBF. I wish I had had the opportunity to speak with my neighbors before buying my house in Ohio and immediately handing the keys to TBF to remodel it before I moved in. To date, I have not heard from them. This is how they treated me after spending over $100,000 cash with them. read more