While traveling for work, my car starting making a thumping noise. I stopped by this dealership…read morewithout an appointment and the gentlemen in the service department got me right in, diagnosed and fixed what turned out to be a small problem. To top it off they didn't charge me. Due to them treating me so kindly and giving me the piece of mind to return home safely, I will most definitely be looking to them for my future service needs. THANK YOU!!!

Tried to buy a used vehicle and I thought I was working on a deal, but they wouldn't call me back…read morewith any counter offers, I made an offer yesterday (5/16/24) and found out today that the car had been sold yesterday. Was lied to and they wonder why people don't trust them???????

Wow! Last night my exhaust system cracked just aft of the turbo down pipe. I looked on line for…read moremuffler shops and this one had great reviews so I stopped by this morning. Friendly guy greeted me before opening time and said no problem. He immediately pulled the truck in and got me fixed. Zero BS or taking advantage of my situation. Just pure professionalism / competence. If you have an exhaust issue in Missoula MT you need to chat with these folks. I'm blown away. Instead of waiting all day at some corporate shop I'm on the road! This is old school, legit, no BS service. Instead of the typical lip service what I heard was "No problem, easy fix, have a seat and we'll get you right in".

I saw a review about the shop helping a motorcyclist with a muffler issue and I thought I would…read moregive him a try. Great job and great value! Thanks

Just picked up my truck after the repair and it looks fantastic! Thank you Joe, Mike and members…read morefor an outstanding job!

Joe and team are the greatest!! My estimate and repairs were completed in a timely fashion, and I…read morefelt safe driving my car off the lot. Stacy is lovely to work with, and Scott was a total sweetheart both with my vehicle and dropping me off at the rental car company. This team exudes professionalism and is a dream to work with. I hope you never need a body shop, but if you do Joe and crew will take care of you!

WORST REPAIR SHOP EVER. WILL NEVER GO BACK!…read more Went in for a recall in 2023. They tried to get me to do completely unnecessary and overpriced service. See my last review about that. Then Hyundai has another recall and I was told that the repair could only be done at a dealership. Like an idiot, I brought my car back to Hyundai of Missoula. Should have driven to another dealership out of town. Dropped my car off for a simple recall repair. Then, I got a text telling me that my car urgently needed a bunch of service and requesting that I text back to authorize the repairs. I called and told them not to do anything other than the recall. When I picked up my car, I got in and closed the door when a piece fell off of my door (see picture). I got out and talked to the service desk. Apparently, during the repair, the tech broke a piece off my door and stuck it on in the hopes that I wouldn't notice until I drove away. I know that if I drove off and then found the problem they would have said that I cannot prove that they damaged the car and would not have covered the repair. They ordered the replacement part and then fixed the damage. Any normal repair shop would not break your door during a simple recall repair. If someone broke a piece off, any normal tech would have informed the manager who would have called me after already ordering the replacement part. Clearly the techs here are completely incompetent (only an incompetent tech would break a door when fixing the engine), are too scared of the manager to let them know when they do something wrong, and the manager is incompetent and unable to run a decent repair shop. When picking up my car, they also said again that I needed a bunch of repairs. They gave me a list of the 90K service package and quoted $1,100 to do the work. I said no and later brought my car to my regular mechanic (who is AAA-approved). They changed the oil and did a full inspection. He suggested a few other things as well that totaled about $250, which I approved. I then showed him the list from Hyundai of Missoula for the suggested repairs. He looked at it and said that I didn't need about 80% of the things on the list. I then asked how much he would charge to do everything on the list and he said it would be about $600. Crazy! Again Hyundai of Missoula tried to get me to do a bunch of unnecessary repairs and wanted to overcharge for all of it. When I finally brought my car back to have the door repaired, the manager apologized and gave me a coupon for a free oil change. I threw the coupon in the garbage. I would rather pay my competent mechanic who won't try to cheat me and won't break my car than get a free oil change from these incompetent bozos who are likely to cause more damage. NEVER BRING YOUR CAR HERE!!!

I had to have two recalls and oil change done. They went above and beyond with customer care and…read moremade me feel my business and car needs were the most important task they had that day. So rare these days, highly recommend!

I have come in a handful of times to get my Mazda serviced and each time the customer service has…read morebeen amazing. I really appreciate everyone being so friendly, honest, and straight forward with what my car needs. It can be intimidating to come to the dealership but I have never felt that at this location. Will definitely return when the next issue happens. Thanks!

Wonderful atmosphere, great service advisors, knowledgeable techs. I bring the Porche, Prius, and…read moreKawasaki ninja here for any general services or repairs. Connor at the front desk is timely and consistent, the technicians never have concerning inaccuracies, and Clay the parts manager always seems to go above and beyond his position when used as a resource. The owner really has a good team esembled for car maintenance and repair.

I had the worst possible experience at Town and Country Auto Body. I took my Mercedes-Benz sprinter…read morebased RV there to have some bodywork and engine repair done after a major accident (a deer ran into my car), and they ended up delaying the repair for months, blaming it on parts unavailability. When I checked myself, I found that the parts were ready to ship immediately. The customer service at Town and Country Auto Body is also terrible. The owner is the only person who works in the office, and he is always too busy to talk to customers. He makes excuses about not having enough staff, but it's clear that he just doesn't care about his customers. After the repair was finally completed, I discovered that there was a dent (see the attached picture in yellow circle) and a part missing from my car. The owner denied that it was their fault, but I know for sure that it was. My coach is brand new that it was never involved in any other accidents prior to this one. But the worst part of the experience was the inflated parts prices that the shop submitted to my insurance company. For example, they submitted a price of almost $2,000 for an LED headlight, even though my van has halogen headlights that only cost around $600. I had to do a thorough review of the parts list to catch all of the inflated prices. To top it all off, the paint job on the new parts doesn't match the rest of the body color. My van originally had a more yellowish white, but the new parts were painted a bright white (see the attached picture where hood and bumper color doesn't match fender and passenger door). I would never recommend Town and Country Auto Body to anyone. They are a dishonest and incompetent auto body shop.

After I hit a deer, our insurance company had our Hyundai towed to T&C. The repair has been long…read moreprocess - but totally not their fault! As we all know, supply chains have been snarled and they were simply unable to get factory parts. When we finally got our car back, it looked and ran great. We discovered a problem with the AC when we were in So Utah, and Ray had us take it to the dealership and covered the repair. Throughout this process, they have been responsive, professional and extremely easy to work with. While I truly hope I NEVER see them again, I would highly recommend T&C to friends and family!

My auto insurance recommended Action Auto Body Shop, but, now that I've worked with them, I'll be a…read morecustomer for life. Everyone I worked with was warm, kind, and friendly. They helped guide us through the repair process much better than the insurance rep assigned to our claim. Ultimately, our insurance company determined our vehicle Totaled after work had already begun. So, I can't report on their body work, but I have no doubt it would be amazing, too.

Save yourself the trouble! Very slow to respond to anything. I was the one who had gotten hit and I…read morehad to call around 10-15 times during the 3 months it took for the side mirror to be repaired. The person in charge would forget to follow up and forget to order necessary parts. when i got the truck back the lock button was backwards and hanging off the door. i did not go back i asked the insurance company for a different auto repair center. I Do NOT recommend!!!!!

We were visiting Missoula for the day and our vehicle needed a major repair. The service Onsite…read moredelivered was beyond our expectations. The repair was done promptly, and the mechanic was very courteous and helpful. Thanks again to Onsite for being there in a difficult situation. I would recommend this company to anyone.