We were very disappointed after our most recent visit. After coming here in the past, and loving…read moreit, we had high expectations.
To start, Service was very slow. There's some understanding when things take long when folks are busy, but for a 8:30 reservation we didn't order any food a little after 9:30pm.
After only being served drinks for that first hour plus, we were hungry. We ordered bread. It never came.
Salad came first, dropped and walked away.
I took 2 bites and the look on my face prompted my wife to ask me what was wrong.
Rotting greens was wrong. The arugula/spinach was rotting in plain view, and on my tounge. You know that taste of bitter greens, it tastes kinda slimy? Ugh. My wife immediately flagged the server down. They went to talk to the kitchen. Coming back, the server offered us a new dish, "maybe one that has less dressing" completely ignoring the issue in front of everyone and playing it like this was a preference thing, or our fault, as opposed to serving us inedible food and acknowledging that. I know right from there that we were going to have a bad time because when a restaurant messes up, and they blame you? It's like you're stuck in quicksand, not to recover. That exactly happened as the meal got worse. Then came the pastas, this was supposed to redeem everything.
It didn't.
The tagliatelle was cut in what seemed 5 different sizes, looked like pasta scraps. Looking beyond that the mushrooms were gritty and pretty dirty. Not a great taste again. Not really seasoned, just oil and dirt. The dish looked like a rush job, an after thought for a restaurant that prides itself on pasta. There was also the ravioli, which was also rushed as some of the pasta was undercooked. It was hard, and crunchy. Again, not a good mouth feel experience. My wife flagged the server down again, and we were dismissed again, they said "our pastas are generally cooked that way"
Undercooked? Yikes.
I'm not done yet, then came the beef. Preparation continued to be an issue as it was so tough we couldn't eat it all. Chew chew fest.
We had half a plate of food untouched and the server came to say, "I'm all done for the night, bye."
He knew we were disappointed left and right, dismissed us as it being our problem, and then bailed. New server didn't come until he was forced to clear our half eaten plate. No desert was offered, and we never got that bread...
Needless to say I was excited to come back, and now we will never come back. I was also excited about the other restaurants, which we will never go to either. After $100+ per person, we left the restaurant still hungry :(
We've sent dozens of people to Nora Gray over the years, and that will cease as well. Don't go, there's so many other places in Montreal that won't gaslight you when they mess up. Or just, won't mess up this way in the first place.
We sent a email to avoid a public negative review.
They said they "unfortunately don't remember it that way."
More gaslighting and deflecting the problem.
Don't worry, I'll make sure you're reminded. This review is a reminder of our experience, since you all seemed to have forgotten so quickly.
Stay away. Buyer beware.