I contacted East-West Tours as I live in Bothell and was referred to "Nick" Neeraj Anand for a…read morepersonal tourist trip to Chandigarh, India. This was my 1st international trip so I was completely inexperienced, but bold, as a female willing to travel alone. I needed a real expert to guide me. I was grateful to have found Nick! From help with selecting itinerary and handicap wheelchair assistance needs all the way to checking on me during actual layover times, assisting with boarding passes and seat selection and meal choices, let me say Nick was "spot-on"!!!! I cannot recommend his service any higher - top notch - A-1! His guidance and travel knowledge was invaluable and I will certainly seek him out again on my next trip to India or elsewhere! Thank you nickanand6@ g mail for a life changing adventure

Did extensive reseach and contacted them about a published tour with a side trip to Poland. I got…read morea snotty message back from "bobby" that they did not have anything on those dates and that they had given me what was available. I asked them to clarify we were discussing the same tour as I took the dates directly from their site. Even snottier return email full of highlights and captilization that the dates I was requesting were wrong. I provided them a screen shot of their site with the dates I was requesting and told them the dates they kept highlighting for me for a trip three weeks earlier would not work. And, perhaps they should update their site. No response, no offer to help find another trip, just snarkiness. THIS agency exemplifies why I rarely use travel agencies! Had them in my sights for two seperate trips; their lack of professionalism steered me away.

I have had several bad experiences with travel agents in the past. My experience with Stellar,…read moreparticularly Kay Steck, was (and continues to be) the complete opposite. She is knowledgeable, attentive, and above all communicative. I never felt as though I was on the 'back burner' or wasn't important enough to gain a speedy reply. Being someone who works with coordinating group travel not only for teachers but students as well it's not only my safety I'm concerned about but that of students. I had the pleasure of using Kay two years ago to help coordinate flights for a group of approx. 18 to go to the Galapagos as well as a group flying to Peru. Both went off splendidly and any time I had a question she was quick to answer. Last year the 'powers that be' provided a different travel agent that was simply, easily put, sub par, rude, awful, and waited until the last minute with various aspects of our travel. After going through that experience I was once again able to use Kay and her team. And for that I am absolutely grateful! Once again we had a group of 24 set off to the Galapagos, and ~18 to Argentina. She answered questions about visa's, passport requirements, and brought up a number of things I would not have known to ask. All our students, and faculty, arrived back to Seattle without a hitch and I owe that to Kay's expertise. I would not only trust her to put together my own personal travel, but I trust her enough to put students and faculty members in her very capable hands.

We are currently on our trip and could not have enjoyed a more brutal experience booked through…read morestellar and kari out of Bellevue. First I'd think with a group of 14 of which includes 2 infants and three children under 8. You would think Stellar would book a flight with reserved seating with this type of group. Second our itinerary frequently changed including flights and package sometimes resulting in price increases. Names were frequently misspelled taking numerous corrections. Kari notified my parents that transportation between a Disney resort and adult oriented result had not been included. The last minute notification resulted in a higher reservation fee. More money more commission. Be wary of this unstellar travel agencies. You'd be better off booking online!!! Shame on Stellar for duping our older generation!

We're one of the catering vendor in San Francisco Bay and had great pleasure working with Tangerine…read moretravel as a planner for a global cooperate client. Macayla & Hollice in particular are wonderful to work with. They're both very professional and puncture. And responsive even on weekend to expedite last minute request. Thank you.

Worst experience ever with auto rental in Porto and Lisbon. Meet and Greet to take you to offsite…read morelocation was a time wasting disaster. DO NOT DO BUSINESS W TANGERINE.

I contacted Barbara about booking a group trip (10-20 people) and to get a quote. I sent her all…read morethe information I had found on Expedia so she could research options. She replied that I was looking for a "deal"... well of course I am! What person when booking a trip isn't looking for a deal? Should I be paying double? Her reply was rude, arrogant and extremely unprofessional. She wasn't willing to help me unless I was to pay a consulting fee, which is strange because every other travel agent/agency I have contacted is willing to do so. I wish I could rate her service/business as -5 stars. Unless you have a relationship with this woman, or are willing to pay her special "fee" don't bother to contact her.

Barbara's response time is incredibly slow. I looked back on my email history and my first email to…read moreher was sent on 4/5 but trip details wasn't finalized until 4/25. All she had to do was book lodging in 2 cities, train tickets between cities, and one tour. On top of slow response time, she offers little travel insight. She also charges a fee for her services, first time I have ever been charged by an agent, and felt stuck with her as a result. My next annoyance was lack of customer service. I called her to introduce myself and she blurted out all these things she wanted me to put in an email for her to start trip planning. Personally, it would have been more professional for her to provide me a quick questionnaire to fill out to make sure she had all the necessary information. Then as she was slowly booking things, at one point I had asked if she could put all this information into one summarized document. I'm not asking for much here... and her response was, "Unfortunately, they are all E-documents through separate emails. I suggest you print them all out as paper document to take with you, while keeping the bookings/confirmations in your email as back up." Hmm, weird because every travel agent I have worked with in the past always provided me a summary sheet without me even asking. Had she taken the extra 5-10 minutes to just PDF all the documents into one neat file for me because that was all these separate documents were, she might have actually come off as a professional instead of lazy. This just further agitated me that I had to dig through a bunch of back and forth correspondence with her to find these documents. When I arrive in Rome, my annoyance with Barbara just goes through the roof. My accommodations in Rome is not this cute modern apartment that I was shown but a gross old Italian mess with couches dating back to my grandmothers era. The place is so dusty that my husband and I were congested every night (it was fine once we were outside). At that point, I lost it and sent Barbara a pretty nasty email. After almost a full day of travel, I just wanted to relax and I was far from that. I asked her at one point in our correspondence, prior to my trip, if the place she booked was like an airbnb, which I did not want, and she assured me it was not and ran by a hotel group. It wasn't. It was basically some Italian guy who's father owned a couple units in this building and they were doing short-term rentals. I should know, I own a short-term rental so I am very familiar with all this. Upon my disappointment with the place, the guy tells me the hours he's available which on Sunday was like 12pm-7pm. Does this sound like a hotel management group? Shouldn't Barbara have researched into this a little farther if i specifically asked her if this was like an airbnb? Had she simply googled the name of this residence she would have seen on other sites that there are different apartments types but she only looked at TripAdvisor and there was not much reviews. Fact is, she did little to no due diligence and now I was stuck in something I would have never agreed to had I known the truth. I told her I was scared of what she put me in for the Venice portion of our trip but she cancelled that because they had issues with my credit card... a total blessing in disguise since that was probably another airbnb. Barbara suggested we do a late train to Venice and our arrival wouldn't be until 11pm so chances were I probably had no way of getting into the apartment because she didn't think to ask about all these details prior. Her knowledge of travel is either very antiquated or she's just careless or both. I don't know but either way I paid the price for it. I spent my first day in Rome scrambling and researching to find a new hotel for Venice. Barbara offers to help but I have lost all trust and faith in her. I also wonder if she only reached out because i started cc-ing my friend who referred me to her. Barbara calls me and tells me that my "expectations and price don't go hand in hand." Such a huge slap in the face when I was already boiling with anger in a crappy old apartment and it didn't make that much sense to me because I have stayed in Europe before and have always been able to find nicer hotels in this price range. Upon my review of our emails, I point out to her with our email as backup, that she misunderstood my budget and it was in fact DOUBLE of what she thought. Had she carefully read my email to her early on or clarified with me if she was unsure, this mess perhaps could have been avoided. I tell Barbara that I should be refunded for my accommodations in Rome because I specified to her early on I didn't want an old style place or something that was ran like an airbnb. She tells me if I feel this way, I should take it up with my credit card company. What a great way to end my vacation when I go home... argue charges because my travel agent didn't do her job.

Simply the best! We've used Hawaiian Honeymoons not for a honeymoon but for numerous trips to…read moreHawaii and more. Sandy is extremely knowledgable about Hawaii and has recommended the best places for us to stay. Her service is top notch and the prices she was able to get us were better than anything we found online. Thank you Hawaiian Honeymoons for taking the stress out of planning a vacation!

Sandy is the BEST travel agent. We have travelled to the Cook Islands, multiple trips to Maui and…read morethe Big Island, Alaska, New Orleans, San Francisco, Kentucky, Tennesee, Alabama, New York, Arizona, Disneyland, and so many other destinations. Sandy's suggestions and results are amazing. We have never been unhappy with her accommodation choices or selection of fun things to do in our destination cities. She is always prompt in responding to messages and changes we might make. My family have all used her at some point and they feel the same. Want the BEST? You only have to look as far as Hawaiian Honeymoons and Sandy Gadd. Don't be thrown by the name...Hawaii isn't her only area of expertise. She is also GREAT at coordinating multiple family members wanting to travel together!! We just returned from an 8 person trip to Maui and her help was invaluable. I'm ready to think about a new adventure and Sandy will definitely be making my arrangements!! Trust her knowledge and her choices...she will make your vacation a time to remember for all the right reasons!!

I called Washington Limo after finding them on the Passport website. I was traveling abroad with my…read morewife and infant and needed a car with a baby seat to drop us off and pick us up (three weeks later). Fred gave an reasonable quote, showed up on time in a Lincoln black car with an infant seat and went above and beyond- he helped us with over 8 carry on and checked bags (some really heavy) and loaded and unloaded it from my doorstep. He was there on time to pick us up three weeks later - poor guy had to wait over an hour as we were stuck in customs. Additionally, he brought a larger black car (stretched) as he realized we would need the space given the luggage we had. His upcharge for that was extremely reasonable. We will be using this service again. For a slight upcharge from uber and similar price to a cab, you get a 5x better car and 10x better service.

Could not have been more satisfied with our booking for a wedding, very helpful during the booking…read moreprocess, answering questions quickly and even taking a few more pictures of the limos so we could make our selection. Once the reservation was made, we received confirmation and regular updates by text giving us complete confidence that the car and driver would arrive on time which they did. Car was clean, comfortable and well stocked, bride and groom were delighted with the whole experience and the helpfulness of the driver. Will definitely use them in the future!

So far my experience with Bella Roda has been nothing short of amazing. From getting me extra…read morebonuses for my cruise to adjusting when my cruise was accidentally double booked, working with Rosa and her team has been smooth sailing. LOL. Enough puns and just work with them already

Rosa did suuuch an amazing job booking my Viking cruise she arranged my transfers and my personal…read moreafter stay in Rome! I wouldn't recommend anyone else!

Logistical disasters abounded! Went on a "luxury wine and food tour" that was 50% luxury and 50%…read moremotel six. The five day stretch in the middle was a bumbling mix of terrible winery, a jolly tour guide who knew nothing about food or wine, a moldy hotel bathroom and endless hours on a small bus. Had to pay extra for a suite and then had our suite given away to another couple on the tour - with no offering of a refund until we called it to their attention. Fortunately the first hotel was lovely and the last three days saved the whole trip. I paid way too much money for such mediocre service and accommodations and transportation. Trust level with this agency is 0. Never again

My experience was with one agent only so I can't say how the rest of the agents are. She was…read moreunprofessional and unfriendly so I decided to take my business elsewhere.