Needed a belt cut and realized did a good job. Front desk person asked a few questions to make…read moresure they did exactly what I wanted. They nailed it! Nice job

I wanted to support a local small business, and I understand that mistakes can happen. I paid for…read morethe work, thanked them, and did not ask for a refund. However, based on my experience, I will not be returning. I brought in a bag to have two zipper sliders replaced because the pull tabs had broken off. About a week and a half later, I received a text stating that the zipper itself was ripped and needed to be replaced at an additional cost of $130. The problem is that the zipper was not ripped when I dropped the bag off. The damage is very noticeable and is located directly on the zipper track. It would have been obvious to both me and the shop during intake if it had already existed. The bag is older, so my assumption is that the zipper may have torn during the slider replacement process. Had the shop simply told me that, I would have understood. What bothered me was being told the damage was pre existing and then being presented with a $130 upsell after already paying $45 for the original repair. Considering the bag can be purchased new for around $100, the recommendation made even less sense to me. I paid the bill and picked up my bag, but I left disappointed. From many of the reviews, it sounds like the previous owner built an excellent reputation over many years. Unfortunately, my experience under the current ownership did not reflect the level of service I was expecting. I sincerely hope future customers have a better experience than I did or read this review in time to choose another repair shop.

This is an amazing company. I love their people and their products. Olivia is awesome for dealing…read morew/ my long emails and they are truly the kind of company that I don't mind spending large amounts of money with. They're getting big but they still have a small business feel that makes customers feel valued.

I went to three leather shops before I found Lost Dutchman leather, the other shops said they don't…read morework on watch straps. Lost Dutchman replaced my old one and the new one looks great. Thanks to all. Keith

Don't let the overall rating scare you those reviews are outdated. The workers here are extremely…read moreknowledgeable and have helped me a lot. They aren't trying to upsell you but rather help you find what's right for your needs. Some things in Tandy are well priced and others are overpriced, but given this is a chain that pricing issue isn't on any individual location so I won't judge them too much on that. This is pretty much a one stop shop if you want to make something out of leather.

I love coming here to grab supplies. Pricing is competitive with other similar quality…read moreleather/craft supply shops. If you have any questions or are looking for advice, it can be hit or miss. They do have some friendly and knowledgeable employees- but some won't even acknowledge you when you walk into the shop. I have asked questions and was met with either a wealth of information or simply told to "google it". Nice stock of stuff. Usually they have everything in stock that I need. Leather is a little pricy- but that's everywhere now. It's nice having a semi-near by Tandy location!

Hubby has a shoulder bag that he likes for his 'go bag' of medical supplies. It has all the right…read morepockets for the items he has to have with him. When the fabric tore it seemed easy enough to replace... NOPE! The company doesn't make that model and no luck online, we looked at other bags. How can there be so many bags that won't work as well as this one? Maybe it's because his needs are specific, but sheesh! Seems we could find a replacement, right?! Now it's time for the repair. The fabric was torn away from the trim, so repair didn't seem possible, and this wonderful man described how he could repair it, but it wouldn't look like it had new. At this point, we really didn't need anesthetics - we needed function. The repair turned out GREAT! He stitched webbing in a way no one would even notice, and the tear is completely gone! Hubby is thrilled to have *that* bag back in use!

Came in on Tues eve - only customer, could hear people in back. Bells on door... rang bell on…read morecounter three times... waited 5 mins. Still nobody came out or even said "hold on!". Terrible service.

Had two sons getting married this year was in a panic for the November wedding, found a dress size…read more14 bought off the rack took it to Jr sewing and they altered the dress into a size 4 fit me like a glove. Amazing work professional and timely. Dress #2 was in Hawaii I bought a long dress took it to them and they made it 3/4 length beautiful job Highly recommended this company A+ in my books

Wow! I am so impressed with the quality, service, and speed of JR sewing. I needed a simple him on…read morea pair of jeans I purchased and he was able to alter them on the spot! I was expecting a few days turnaround....nope! He was so fast, so sweet, and now I have my go -to spot for all things alterations!

Incredibly knowledgeable staff, and friendly to call and visit. Mike at AZ Leather helped custom…read moreorder a large leather couch and couldn't have been more helpful. Heavily recommend for anyone looking for premium leather furniture or information on leather products. Thank you Mike!

I know this store offers exceptional quality, highly customizable leather furniture because I…read morepurchased two sets over the past 20 years. That is the only reason I'm giving this store three stars; I wouldn't want to deter buyers from considering this furniture line. The service I received yesterday was unexpected, if not disappointing. The gentleman was reluctant to help us. He certainly answered our direct questions but beyond that made little effort to engage or help us. We knew what we were looking for so that wasn't a cause for concern, just odd. However, when I asked for a print out of the sheet that shows the pieces he suddenly appeared very put off. Was the printer broken? Was it too much trouble? I know this couch comes in many options as far as the configuration goes...because a few years ago I spent $$$$ on a sectional...so in my experience there is lots to choose from. Then I picked out the leather and and asked if he might have a smaller sample I could take home. He handed me one and promptly informed me that "we like to get those back". I'm sure you do but here is the thing, if I'm looking at a $$$$ couch, why don't you tell me about the benefits of the $$$$ leather I've just chosen BEFORE demanding the 2"x2" sample back. I responded "I'll return your sample after I get my couch." At that point I let my irritation show. Not nice of me but I was done. Contrast this to my experience purchasing my last couch in Scottsdale. The woman helping me there went through the leathers and colors with me, sat down and drew out a to-scale sketch to help me consider different configurations for my space. Guided my leather choices based on my needs. Was friendly, attentive and helpful. Then she let me take home the store's large leather sample and provided me a pre-paid addressed envelope so that I could easily return it. And she professionally asked that I return it within X days so it was available to other customers. I certainly didn't require the same level of assistance during this shopping trip. But why am I getting hassled of a single page print out and a 2x2 inch sample? When I requested the quote for my preferred configuration, I was then promptly informed that I could completed the purchase over the phone and wouldn't need to return to the store. I knew that but thanks anyway. Maybe I'm being grouchy and unfair. But when I walked in and told him I was a two-time repeat customer looking for my third set and I brought my niece with me who I explained was building her house currently AND shared that I had told her that if she was considering leather furniture she HAD to visit Arizona Leather, I was expecting we would receive professional assistance. I admit I was not planning to buy that day. So I wasn't an imminent high-value customer that required intensive assistance. But I am a loyal customer who could have benefited from the help of an expert. And my niece was a potential new customer who could have been wowed by her experience at the store but instead, because no one took the time to explain to her what sets this furniture apart from PB and C&B and RH, left feeling like the $$$$ wasn't worth it. My expectations were high and admittedly perhaps unrealistically so. But they were set by my previous experiences with this company. I'll lower them though. And I'll call the helpful woman in Scottsdale to assist me with this purchase. It'll be nice to catch up anyway.

I love these place. The gentleman that repairs all the shoes is the sweetest and must talented…read moreperson. I have taken three pairs of louboutins to him to get the protective red bottoms installed. He has does amazing job every time. He replaced the zipper on my Tom booties and kept the same color zipper. He even sewed on a tassel to match the new one. He is talented and caring. He also only uses the best products.

I took two pairs of shoes to them last week & was told to BE SURE to pick them up 6/1 because…read morethey're moving. He said he's be starting the move on 6/2. I went to get them 6/1 & they were already moved out! Their phone isn't working & I have no idea where they moved to. I HOPE they'll contact me via yelp since I've had no phone calls, or communication from them of any kind. It took me 3 months to find those shoes. I'm left with neither & needed one pair this week. This was my first time there. AWFUL!!!

Jorge responded promptly to my request regarding my couch cushions. He replaced the envelopes that…read moresurround the foam at a reasonable price and completed the work in a week (instead of the estimated 2 weeks) so I could once again enjoy sitting or lying on my couches. I am very pleased with the results and recommend Jorge to all that may have a similar problem with sagging couch cushions.

I had Jorge re-upholstered 2 patio chair cushions (4 total cushions) that were starting to look…read morekind of sad! I appreciated his communication from start to finish! He had several nice materials to choose from and even gave me a discount on some leftover Sunbrella material! The job was completed in a week and a half and I was so happy when I picked up the cushions. Very professional job! Jorge even added padding to my depleted cushions and a zipper in the back of each cushion. My patio chair set looks brand new again! Can't wait to use them when the weather cools down! I would strongly recommend Jorge; a very kind, passionate, professional! I love supporting small businesses like this!

This is one of our favorite antique stores to go to! There's a lot of turnover and you definitely…read moreneed to bring a snack because it will take you that long to go through. Highly recommend. There are some boots that are very overpriced, but for the most part these have reasonable prices for items

One of my favorite things to do on a Sunday is going on a treasure hunt as I like to call it & this…read moreparticular antique store I just love! We've been to this store several times over the past couple of years & every time I'm lucky enough to find something amazing yet half the time my choice is in the locked cabinet..... lol! This store is extremely large so you can definitely be there for a few hours because they have everything that you can imagine! The store is also well spaced out for as big as it is & it's not cluttered like some antique stores can be! On this last visit I completely lucked out because I've been eyeing a figurine in a glass case & it was still there! Well once they took it out & put it in my hands I knew I wanted it.... a Giuseppe Armani figurine so delicately made, I fell in love & the price.... Could not beat! Then on another visit in another locked glass case there she sat.... This gorgeous Sweden " Strombergshyttan " crystal vase of a girl holding a bird cage, underneath the vase is signed & numbered. Yes I basically walked away with a steal, my husband had to tell me to stop smiling! I just love this store, there's such a large selection to choose from for all tastes out there! Mind you it's not in that fancy zip code but do not let that discourage you because sometimes when you drive out of those zip codes that's where's there'll be some extra treasures lingering around!