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    Artisans Shoe Repair

    3.9 (79 reviews)
    Closed Closed

    Services - Artisans Shoe Repair

    Shoe cleaning

    Shoe repair

    Shoe resoling

    Artisans Shoe Repair Photos

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    Restitched one handle loop. Very poor stitch work. Sloppy.
    Carrera N.

    1st time here. Was really hoping to find a great local spot for all my leather bags and shoes. NOPE. Will have to keep looking. Thankfully only brought a $150 Madewell leather bag here for the 1st try. Charged me $28 for one small loop re-stitch. Said they would also condition leather. They never called, never answered the phone or called me for 2 WEEKS when they quoted a few days. I have to physically come in to ask about my bag. Bag was not conditioned as promised but when I went to get cash before I came back they slapped something on it that discolored the original leather tone. Stitch work poorly done. Glue everywhere. I understand it's a small business. I respect that. I paid the money full price, thanked them, and will NOT be back. I hope in the future for other new clients they are able to have a better finished product.

    Cool antique in the lobby
    Miss A.

    Over the years I have brought shoes, leather belts and travel totes to Steve in need of repair. He has always done an amazing job looking good as new! As long as I can remember, he only accepts cash so keep that in mind before you drive there. I had heard Steve was retiring so I called to make sure he would be there before I stopped by. I had one small thing I needed before the doors close or the business gets sold off. He is a very kind man and explained how to care for my leather goods after he is gone. It's getting harder and harder to find good cobblers! He will be missed by many.

    Cash only. In 2023??
    Joyce C.

    I am sad to say I have nothing nice to say about this place. I see positive reviews but they are from the PREVIOUS OWNER. Trust me. Steer clear of this place. It's bad news. I was in France and purchased a tote bag. When I got back to Az the brand new bag that had been wrapped in a plastic bag at the museum shop had a loose grommet. A grommet is the metal ring -- think the hole where you put a shoe lace. I knit and have made felted wool bags where I installed grommets. It costs less than a dollar a grommet. It takes about 2 minutes to install at the most. Are you wondering why I took it there/here? Well, I don't have various grommet sizes. To purchase you have yo buy a whole bag of them and it needed one. Simple item with simple labor. I took it into this place. They told me it would take 3 days. I thought...they must be busy. Then they told the person next to me that his show would be ready the next morning. That should have been my first clue that things would not go well. The pick up day was to be Saturday. I decided to wait until Tuesday since I had errands in the area that day. I got there and they couldn't find it. A few employees got involved had finally called their other shop in Scottsdale. The person there wanted to talk to me. He had taken it to the other shop and had to order the grommet. Well. This stinks since I drove from Gilbert to Chandler for no reason. A phone call would have been nice. So I was told--end of the week. Went back the following week...still couldn't find it. Phone call again...now they had to order a tool. I was told we will call you...Another week passes. I am now concerned. I called. The girl said...I called you last week . It was done. I drive there AGAIN. Guess what... they can't find it... AGAIN. Phone call to other shop AGAIN. Guy says, I told you we'd call you. I said ... the girl did. Turned out she was confused and called me instead of an owner of a different bag. So today... I got a call and went to get it. It's been over a month of this nonsense. To top it off.... I was quoted $20. Today they wanted $30. Nope. I refused. I KNOW what the part costs and how to do it. I should have just bought the whole aging grommets and dove it myself. What a S%#%t show. I strongly suggest you drive to another shop-- even if it means it's in Phoenix or Scottsdale.

    Zipper failed after a week
    Suzanne L.

    Sadly I have to update this review . This business is under new ownership and it is not remotely close to the same quality of repairs. Had a backpack with a split zipper and a small tear inside the lining . The zipper failed less than a week after service . Zippers are tricky so while disappointed I'm not super surprised . However, the simple sewing repair of the liner ALSO failed. That is just poor quality work.

    Left shoe; this strap was not touched after 1 week.

    I brought in a pair of sandals on a Monday for strap re-stitching. The left shoe needed 1 strap stitched and the right one needed 2 straps. She said the charge would be $24.00 cash and half was due now. So I paid her $12.00 cash. The cashier said it would be a week. She said she would call when they were finished. She didn't call. I called and left a voicemail. No response. I called on Saturday and she said they were ready. I went to pick them up on Monday and found that only 1 STRAP on the right shoe was "repaired". The stitching was TERRIBLE; the thread was 3-4 shades lighter and it was not uniform stitching, it was knotted over and over. I told her it was terrible stitching and she said that was all he could do. I showed her the other straps he didn't touch and she said "oh, well he probably didn't see those". Then she said "you never said to repair those other ones." I told her I was not going to pay the other half. I walked out and then returned because I should not have to pay $12.00 for an INCOMPLETE, poor stitching job. I told the cashier and she said she would ask the cobbler. She went back and they were speaking back and forth. After a few minutes, she came back out, opened the register and refunded me the $12.00. While she was in the back, the cobbler actually removed his shoddy stitching from the right shoe as well! ***I DO NOT recommend this business. Very unfortunate as I was really hoping they would be my go-to for shoe repair.

    Repaired, re-soled, reconditioned boots
    Rob H.

    Absolutely blown away by how amazing my boots turned out. Steve resoled, reconditioned, and completely repaired a very special pair of cowboy boots. When I picked them up my jaw hit the floor. To add to the amazing, handcrafted repair, Steve himself is just an all around great guy. He took the time to coach me up on the best way to take care of/condition my boots and also had some great cedar boot shapers to add in. All around a 5 star experience and simply the best shop I've ever been to. I'll be stopping in to see Steve as I will only trust him with my boots from now on.

    Steve Madden and Alexander McQueen Sneakers

    Terrible work. If you can't fix then say so but don't give false hope. I rather someone be honest then do a terrible job. Took my Steve Madden heels and my Alexander McQueen sneakers to get fixed as my puppy chewed the heel part of the sneaker. I get it might not been easy job but at least make it look decent. This was far from it. My experience was horrible.

    Shoes dyed to match dress.

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    3 years ago

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    4 days ago

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    10 months ago

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    6 months ago

    Friendly and helpful service. Quality work replacing the soles on an old pair of boots I have.

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    4 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

    It took a little longer than I was told, but they did nice work. Very friendly and customer focused.

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    4 years ago

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    2 years ago

    Men's dress shoes needed new heels. Great service and turnaround! Will use them again for any shoe issues.

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    2 years ago

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    3 years ago

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    4 years ago

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    2 years ago

    Took my Jordans in for sole repair. I am extremely satisfied with the results. Highly recommended.

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

    Amazing and fast service they definitely know what they are doing and are very kind I definitely recommend!

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    5 years ago

    They fixed my purse in a timely manner and the pricing was great! The owner was a delight to work with. Will be back!

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    5 years ago

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    7 years ago

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    4 years ago

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    Page 1 of 2

    Ask the Community - Artisans Shoe Repair

    Hi how much does it cost to resole a pair of men's doc marten boots? Thank you so much!

    140.00

    Does this shoe repair shop do built-in orthotics? My husband has one leg shorter than the other due to a car accident so he needs a 2" lift built into the sole of his shoes. Not every shoe place is experienced in this kind of work.

    Hello Elizabeth, thank you for reaching out to us! and yes we do! (:

    View All 3 Questions

    Review Highlights - Artisans Shoe Repair

    When I brought the shoes in, Steve explained to me what he could do to try to fix the flats based on where they hurt.

    Mentioned in 7 reviews

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    The Shoe Shop

    The Shoe Shop

    4.0
    (40 reviews)

    I requested a quote from The Shoe Shop regarding cleaning my luxury Tote & got a response within…read morethe hour asking me to stop by so it could be assessed. The Owner, Mike suggested I take it back to the store where I purchased it to ensure the safeguarding of the original material. I appreciated that as opposed to being told "let me try and see how it turns out". Due to that type of customer service, I decided to get the protection soles added to the heels of a new pair of sandals. I was surprised that they were ready to go within 2 days. Not only was the quality & workmanship easily seen, yet the price point was also within my budget. I'll definitely return for other upkeep of certain shoes & handbags.

    Kinda disappointed with this place. First let's talk about the price. I asked for a quote for 3…read moresmall bags, & 8 shoes. The initial price estimate for the job was between $100-$200. Then it went to $275 when I came actually into the store. Then because I did a deposit instead of paying outright ($200 down, the rest when the job's finished). Gave me my order ticket and it said I have a balance of $125. ($50 more). So my total went from $200 (estimate) to $275 (what the shopkeep told me) to $325 (Because... who knows) . Then I tried to pick up my items on Thursday June 8th at 5:47pm but they were already closed. Hours say from 6:30 am-6pm. So I came back again today (Friday) to retrieve my items. Paid off the rest of my (overpriced) balance and this is the end result of their work. Scuff marks, dried up crust, dirt in crevices. This is not $325 work If you're going to charge premium prices, make sure the quality of your work backs it up. Really wished I paid with a card because I would have DISPUTED this with my bank. Beware!

    Artisans Shoe Repair - shoerepair - Updated June 2026

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