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    Travel Unlimited

    5.0 (1 review)
    Closed • 7:00 am - 7:00 pm

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    2 years ago

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    IdentoGo - Front desk

    IdentoGo

    2.5(32 reviews)
    0.0 mi

    Went in to get my fingerprints done because this was one of the only locations my employer would…read moreaccept for this service. It was a 2-hour drive each way, so I spent 4 hours driving just to be told, after I arrived, that their fingerprint machine was broken. To make matters worse, I was greeted with a "have a seat" when I walked in, despite the sign at the front desk instructing customers to wait there for assistance. After waiting for about 10 minutes, someone finally asked what I was there for. As soon as I told them I was there for fingerprinting, I was casually informed that their machine was down and that I could "try coming back Monday." No, I couldn't. I have a full-time job and live 2 hours away. Driving another 4-hour round trip because they couldn't notify customers that their equipment was out of service is completely unreasonable. I called their customer service line afterward to ask what the normal protocol is when a machine is down. I was told they typically email or call customers ahead of time to let them know. That clearly didn't happen in my case. A simple phone call or email would have saved me four hours of driving, gas money, and a completely wasted day. This was an incredibly frustrating experience.

    Extremely rude entitled staff. Don't need a college degree to press a finger to a pad, it's only…read moretime consuming. I have a fractured back and when I asked my finger printer if there was a seat she over sighed and acted like removing her purse and jacket from the chair she pulled behind her was a crime. Be happy you have a very easy job and don't be rude to customers. I hope I never have to deal with them again

    Travel Unlimited - travelservices - Updated September 2026

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