So, I was super stressed because had to fly out of Hilo airport and needed a ride on a federal…read moreholiday from more than an hour away early in the morning. When I called around the day before to taxi services no one was answering, and since uber doesn't have a guarantee I was stuck! Annette who owns this business not only answered on the first try, but said yes (even though it meant her waking up at or before 5am on Jan 1) and even was so nice as to text me when she was on the way so that i had peace of mind. Thank you for making the end of my beautiful trip stress free Annette!

Annette's tour was like seeing the island with a wonderful auntie. This was perfect for my daughter…read moreand me, since my daughter has social anxiety and is on the spectrum; traditional excursions wouldn't work for us. We were picked up at the cruise ship. We originally planned only breakfast and to improvise. When we discovered she did tours, we treated her to brunch, then headed out to see the sights. We started with Rainbow Falls and Volcano Park; at both places, she dropped us off while we walked around. She told us where and when she would pick us up. At Big Island Candies, she went in with us and made the experience much more fun. Everyone there loves her. She even dropped us by Walmart so I could get a few essentials. Our last stop was Richardson Ocean Park, a black sand beach, to try to see turtles. It wasn't low tide, so they didn't come ashore, but we were able to see a couple swimming and even caught a glimpse of a mongoose. It was our most relaxing, enjoyable, and productive day of our cruise. And can you say affordable compared to other private options for our situation?! Love, love, love!

We called to get a taxi from the Hilo airport. We were told it would be 15 - 20 minutes. We…read morewaited 35 and called and cancelled.

If I could this or -5 I would because I was at the ATV company in Hawaii. I called to make…read morereservations for a pick up. They had me waiting for over an hour when they clearly told me they would be there in 15 minutes an hour and 30 minutes pass I called ETA and the woman started yelling at us telling us that we had the and it's impossible. We never called her so she started saying that she called us and we never picked up the phone or maybe we didn't have service that's we had service if calling you back then she says well maybe you just need to call another company and we said sure so we hung up, but thank goodness to the people of the ATV company and they provided us with the way with that from I think that was very rude and very inconsiderate of not providing their services and with me being a business owner of my I think that was very rude and bad business so if I could give them less than a zero, I would definitely do so and if you've ever visited Hawaii, Sunny is not the Taxi company to rely on.

Johnny was amazing! We flew into Hilo at the last minute from another island to see Kīlauea…read moreerupting. He met us at the airport in the afternoon and took us to the top of the volcano even though it was a long and rainy drive, then got us safely to a hotel. He's also a knowledgeable guide. Thanks Johnny!

Picked up at cruise port and dropped off at Hertz rental in airport. Half way on the trip driver…read moreturns off meter and claims trip will be $33 instead of the customary $15 to $17 because this is her business and she can charge this. Gave us a phone # 808756-888 to call for a car when we needed to return. Major ripoff!

The past week I had called JP Taxi for a ride to the airport. We had been taking Ubers in the past…read moreand for an early morning ride and the XL Ubers in the past few years were somewhat a horror story. Like twice my ride was coming to do my pickup and all of a sudden was canceled. Twice we had driver if a older Toyota forerunner once the rear area had so much dog hair that my luggage had so much hair on it and I was a bit worried to bring it into the house before I had to brush off the hair and hoped didn't have bugs. Same driver picked us up and the inside was so messy with rubbish from candy wrappers and all kinds of paperwork in the doors and just looked like it hadn't been cleaned for sometime, plus no A/C. I had called JP taxi and told him what time to pick me up and he was exactly on time. Taxi was clean and he was very friendly also. He told us to call him when we got back into town and we did. Very friendly and prompt on pickup times.

Jerry is such a sweet man, very friendly and talkative. He's always our ride to wherever we gotta…read morego and makes our day each time. He's also very honest, we left our phone and he returned it without hesitation. He accepts apple pay and square.

Great customer service, reminds me of something right out of a movie…read more Really quiet, clean and super close to downtown Hilo with a nice walk into town over the bridge. Open and comfortable, as well the caretakers are really tentative and helpful and full of knowledge of things to do around town, they also offer a tour around parts of the island a few times a week for a reasonable rate. I think it was around $55 when I was there. Overall I give it a perfect score for the amount of aloha and overall atmosphere.

We took a Paradise Island Tour from our Ship in Hilo Harbor to Volcano National Park that also…read moreincluded a city tour and lunch. We had a wonderful day. John, our guide, was a good speaker and very knowledgeable about the area.

Quickly responded and arrived in time stated. Clean car, polite driver! Hard to get taxis in Hilo…read morebut she was very responsive.

Comfortable and pleasant. Feels nice to land and get a ride that's waiting like a private car van…read moreservice for less than an Uber half the time.

Venice Taxi is a good, reliable service. Venice (Veneece) texted me with her ETA and she was on…read moretime. I let her know my return details and she met me at the airport. Swift and reasonable price. I'm happy with her performance.

Really enjoyed our snorkel trip with C Big Island. The crew was so nice and accomodating and…read moreshared all kinds of neat information. We saw so many fish we had never seen before. The boat ride was enjoyable and they picked us up and had us back all plenty of time for our cruise schedule. Definitely recommend!

Hannibal was our guide and he was fantastic! He narrated non-stop with info and personal stories…read moreand we loved it! We thought the time at the visitor's center was way too short and we didn't get to see everything (not Hannibal's fault). The description about the excursion for the sandwiches at lunch, along with Hannibal's telling us about them, told us that they were the best sandwiches on the island and big enough to share. In actuality, it was $20 for a sandwich, chips and water and it was one of the worst sandwiches I've eaten! White bread, with cheap ham and slathered with mustard and mayo. It was all there was to eat and very disappointing. Aside from lunch, it was a wonderful excursion and Hannibal was wonderful!