Terrible customer service. If you are a small business do not do business here! I have used them…read morefor 20 years but new changes in their policies makes them impossible to do business with. The new Chase in West Roxbury will win the business!

Santander bank has been very helpful to me and others. I like their banking app in which I can see…read moremy balances, deposit checks, make transfers, and best of all, I pay all my bills through the bank's bill pay system online. I have known several of the tellers for decades as the bank went from Bank of New England, to Shawmut and other iterations. They are always friendly and helpful. The bankers who sit at desks and help people with customer service are also extremely courteous and knowledgeable. All of the employees say hello to customers they see frequently by name. I couldn't ask for more from a bank.

Nancy at the Mendon office does a great Job. Very pleasant, knowledgeable and goes out of her way…read moreto make you happy

After many years doing business with them ...I wish i had chosen another bank! It takes forever to…read moreget a replacement card! sometimes they dont show up...one time they sent ten! They don't follow up with what they say they will do for you...do they really think we wont notice?? Since my account is linked to all my bills...it wont be easy...but i am gonna start all over at a real bank...save yourself some grief and just find a better bank now .. dont waste your time here

Went to inquire about a CD, met with Indu who took me right in and assisted with my inquiry. She…read morewas fantastic, personal and professional. I ended up with my CD, new checking and savings accounts, she ordered checks and a debit card. Now I have been with BOA since the 80,s and was very leary (scared) of making a change of banks but Indu assured me all was going to be better and easier. So glad I stopped in here and highly recommend Needham Bank!

I went to all the big banks to open an account none of them would do it because of some silly…read morealleged legal reason. Finally called here and they told me that was rubbish. They opened the account. Thank god for them. Later, I had an issue with my online account. I called and got a real person, she gave me her name, and fixed the problem. But wait, she called in few days to make sure all was working right. OMG. Yes. I am transferring all my accounts to this bank.

Today I happily became a new customer at Td Bank in Framingham. Thanks to the incredible support,…read morethorough explanation and patience from Erick, I now have two new bank accounts. I could not be more pleased with how I was treated today.

This is a beautiful bank with excellent service and pleasant staff. I like the late hours. It…read morecertainly looks better than the old gas station that used to be in this location

Four times I scheduled an appointment with AAA to discuss travel arrangements because it claims to…read moreoffer expert guidance. Four times AAA failed to show up. Anita at 800-222-8252 didn't know how answer my questions, put me on hold while she went looking for someone to help, came back and thought I was that someone, and when I said that I was the caller she'd put on hold, she put me back on hold, and then the call was disconnected. Beth at 866-423-5585 could provide neither expert guidance or any guidance at all. When I asked for information on international driver's licenses (when and where they are required, how to get one, how long they are valid), Beth assured me that she does not issue them, and had refused to answer my other questions. Liz at 617-332-9900 (the branch with the travel agent that did not call when scheduled) said that she had "no way of answering" my questions. Chuck Nardozza at 401-868-6248 said AAA is NOT a travel agent, it just "helps booking flights", and it matters whether I am ready to book now. Sure I am if it will move the ball along, but no, AAA will not call as scheduled because there are other callers who are people who need help. And I am not a caller? Or I am not a person? Or I do not need help? Several emails, one letter and half a dozen calls later, I give up. It is not worth either the annual fee or anyone's time trying to pry services out of AAA.

I think that many of the employees here are pleasant and eager to help . But, if you have the…read moremisfortune of dealing with Sue you will have a miserable experience She comes in to work every day cranky, miserable and eager to give you a hard time. she does not want you to get your service completed in. She wants to tell you how you have not measured up. I was sitting and waiting my turn andI observed her giving everyone a hard time. She is clearly not interested in " service". she wants you to fail in your mission. if Sue comes near you, run, hide! she does not want to help you.

Excellent bank! Great location with parking lot. The staff is knowledgeable and friendly. Always a…read morepleasant experience.

Great people walking at this bank they take their time and they don't rush you they are all kind…read moreand very caring!

Sorry I hate this bank. The online banking is SOOOO outdated and lame. And to this day I can hardly…read morefigure out their statements. I have almost never had a good experience going in either.

The Norfolk Community FCU is an outstanding place to conduct both personal and business banking…read more They have an extraordinary staff. I could go on much further in my praise for this institution but let it suffice to say it is so much better than dealing with a 'big bank'. When you call, they know the person, not just the name on the screen. And you know who's on the phone with you too. I joined a long time ago and have never found a reason to conduct my banking anywhere else.