I had a great experience here! I wanted to exchange some money on short notice before leaving for…read morevacation, and everyone I interacted with was professional and helpful. Their Best Rate Guarantee ensured that my dollars went a little farther, and I also checked in with Yelp to save 50% on their exchange fee. It was easy to find (2nd floor Copley Place Mall), and lightning fast.

I have been a customer of Currency Exchange International since 2023, and unfortunately, I had a…read morevery disappointing experience on August 21st, 2026. I went there with my teenage daughter to purchase €1,500. The employee counted the money next to me, and I asked him to include €5 bills. He then placed the money in an envelope and gave it to me. I received a receipt showing that I had purchased €1,500. When we got back to the car, I decided to count the money, and unfortunately, I discovered that there were only €1,400 in the envelope--€100 was missing. I was shocked because I had never experienced anything like this before. Unfortunately, since the receipt showed €1,500, I had no way to prove that I was actually given only €1,400. I trusted the employee and never thought I needed to count the money before leaving. In the past, I had always had a good experience at this location, especially with a young lady who was very professional and trustworthy. After this experience, however, I have completely lost my trust in this location and will not be returning. I hope management takes this matter seriously and reminds employees that customers should receive exactly the amount they pay for.

They're very good and helpful although two times they did not tow and they still took my 4 a year…read moreaway from me they counted those two times when I was told they would take it off it's ok I give you guys a thumbs up still

If you do it...Make sure you ask for Colleen. She is a super travel consultant at a good Travel…read moreAgency and has been wowing people's travel lives for some years now. Shes young, smart and pretty hip so she knows ALL the good places that you and I need to go to. I have asked on many occasions for brochures, prices and ideas and she immediately comes back to me with a wealth of travel information, via email and snail mail. See people...this is why you DONT use expedia or any online services, you will never get the customized, heart to heart help from a call center, in the way the Colleen can provide. I have also started to ask for some travel help for my trip to Germany next summer, and shes right on top of things, even though its so far in advance. If you have any ANY troubles with your travel before or during, she is there to help you...like I said...you wont get this kind of awesomeness from a call center or computer, now will ya!? I highly recommend her services and I am pretty sure you can do business over the phone, in person and via email. LOVE IT.

My Mom had some money from Guadalajara and happy to find this place in the Burlington Mall, by the…read morefood court. Exchange was quick and easy and now my Mom can use the money for shopping.

I have never written a review on anything before on Yelp, but had to drop a review of this bank. I…read morewent in to exchange a bunch of 20's for 10's and this bank was near a store I was going to anyway so I went in here. It was empty and the two tellers offered assistance right away. When I started counting out the 20's the woman asked if I had an account with them and I said no. They told me they only make change for account holders and would not help me. I have exchanged money for different denominations at many banks and NEVER have been refused if I was not an account holder. Will never go here again or use their ATM either since they get a fee from me for doing it.

Avoid at all costs literally and figuratively. Incredibly incompetent. When they can't answer your…read morequestion they put you into AI hell with robots. Worst customer service ever. If you criticize the so-called service rep, he will just hang up on you. Little snowflake gets his feelings hurt. Will be transferring my accounts to a bank where they actually care about customers. I have had an account here since 1994. I should have quit 20 years ago. My bad. Shame on you BofA. Their typos in correspondence are hilarious if it wasn't so sad. What a bunch of tossers

Nathaniel Arias was very helpful when I went to the Harvard Square branch of Bank of America on…read more2/07/2025. He took the time to explain things to me. He followed up with phone call on 2/19/2025. Lee G.

Worse customer service in Saugus branch from long time finally they cross there limits yesterday.-0…read moreStar review from me with Eastern bank since 1995.Everett branch awesome 5 Star.I am with Eastern bank from 30 years now I am done with Discrimination treated like unwanted customer walk in bank no one want wait on.I own multiple small businesses in Everett Ma will close all my accounts.

Eastern Bank is a disaster. This not the first time I have dealt with their inaccurate transactions…read moreand their poor customer service. I would advise everyone to check their statements every week, as Eastern Bank works to slide in illegal hidden fees. Most recently, I was checking my account, where I saw a $10. Debit charge to my account for insufficient funds. I was a bit perplexed, as I have ALWAYS had enough money to cover my mortgages every month, with always a little extra left into the account. I went down to the bank on 6/7/26 and reported this inaccurate finding. No one in the bank could tell me why they had debited the money, but filed a report and said that someone would get back to me first thing Monday morning. Of course no one did get back to me,and I was unable to get through their AI animated system. So, once again, I had to take time out of my schedule to go into the office.(3 days later) I met with a manger, who also could not figure it out and then she met with another manager who also didn't know what was going on. Then some mystery person from one of the branches said that the $10. 00 was for a late payment in 2024. Totally not true, as I have NEVER had a late payment in my life relative to my mortgage. They were still going to investigate, holding on to that $10.00, that the bank had illegally debited from my account. Then, word came they were going to give me back the one time courtesy of a reversal and put the $10.00 back into my account. I have demanded an explanation of the 2024 false claim with documentation. It is not the $10. 00 that is important, but the fact that these big banks and corporations can debit your account and get away with it. Just think how much money they are making doing this to their customers. I have had several issues with Eastern Bank relative to poor customer service. No one gets back to you when you submit a complaint......they only send their survey with no personal contact. Everyone check your statements, as it looks like AI is going through accounts and debited money illegally.

Ordering online for pickup was very smooth and customer service was helpful by phone when I could…read morenot pick up the currency right away.

It's a far walk from Terminal C. Get used to an enormous fee but you don't want to be in a bad…read morespot abroad.

I had a EFT set up from a Maine Credit Union , When they rolled out an upgrade it deleted my EFT…read morefrom My CU .do you think someone could help me reestablish my automatic payment ill give you the answer NO .All i want to do is make my payment but cant , i was told IT would look at it that was 2 weeks ago still nothing an absolute horrible financial institution...

This Place is great. Very good…read more I got a rate that was really low, way lower than my Regular Bank. And if you open a savings account I think they give you a even Better rate for a Loan. I don't know what the loan is, but I know they gave me the best rate I've ever gotten for a Loan. I think it may have been around 4 or 5 Percent. Very Friendly and Caring Employees here. And it's a Great location too. Inside Walmart

At around 3:45 PM, I was waiting in line at the bank because I have been experiencing an issue with…read moremy account through the mobile app. I had already tried resolving it myself and even called customer service at Bank of America, where I was advised to visit a nearby branch and was told that no appointment was needed. When it was my turn, the employee assisting me, Ejvis, initially said she would help me. She asked for my ID, and after I provided it, she looked at me in a way that made me feel uncomfortable and then asked for my passport. I informed her that I did not have a passport with me. She then said I would need both my passport and my Social Security number. After having me wait about 15 minutes while she was speaking with a colleague about taking a break, she returned and told me that I would need to make an appointment instead. This was frustrating, especially because I had already been told by customer service that an appointment was not necessary. This is also not the first time I have had a negative interaction with Ejvis. I have also noticed her treating other clients poorly. During this interaction, she appeared uninterested in helping and did not seem to care about the issue I was trying to resolve

Never enough tellers and waiting way too long and I've gone on different times of day different…read moredays of the week. Someone should advise people with smaller deposits to use the ATM option so that when there is only 1 teller it goes by faster. I dread doing any banking that requires a teller at this location. Be prepared to wait. A long time.

Quick service and very nice staff. I go here for all my license and registration stuff. They make…read moreit easy

Wow, they are so friendly and professional. Husband made a…read moresame day appointment to get license renewed. He's over 75 so he needed to go in person. Jonathan chatted with him as he went through the process. I heard my husband reminiscing about old computers and punch cards. Maybe was because it was a Monday morning but we were in and out in 30 minutes.